Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts
Google reviewers rate Beverly Robertson Veterinary Clinic 4.6 out of 5 based on 322 reviews, with the owner responding to only 1% of feedback. Praise frequently highlights the clinic's expertise in international pet travel health certificates, surgical care, and the professionalism of the staff. Positive comments often note the clean facility and helpful online booking portal. However, recurring criticisms in lower-rated reviews involve missed appointment times, delayed communication regarding test results or cost estimates, and perceptions that some visits lacked sufficient empathy or follow-up care after major procedures.
Data from Google, last updated November 11, 2026.
322 Google reviews we collected
Phrases our text analysis found in 220 written reviews
How often each topic comes up in the written reviews
We read 220 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…is the best veterinarian he always resolves my Yorkies issues he’s so kind and down to earth ❤️ I wouldn’t take my pets anywhere else highly recommend…”
“Dr Nassi very rude, out of controll temper, yelling me.”
“I've found the front desk staff to be helpful and responsive.”
“…’s so kind and down to earth ❤️ I wouldn’t take my pets anywhere else highly recommend…”
“I highly recommend double-checking requirements directly on the USDA website and asking for a clear breakdown of what’s truly required vs.”
“Nassi is highly knowledgeable, he is caring and honest and answers all questions and goes thoroughly over diagnostics and all concerns.”
“Was in and out and just said her teeth were horrible.”
“His genuine concern and calm presence helped ease my anxiety, and I left the appointment feeling more informed, supported, and hopeful than I had in a…”
“I am confident in the care they provide, and considering their reasonable prices, I believe this service is worth it.”
“Nice staff and facility but they over charge and upsell significantly more than other vets.”
“Nassi was kind enough to explain that if we were driving the dog to Canada, we did not need a medical certificate, which meant we did not have to wait…”
“Bottom line is that there is very poor communication regarding delays and pricing.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.6 ★★★★★ 322 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I love this place Dr Kam Nassi is the best veterinarian he always resolves my Yorkies issues he’s so kind and down to earth ❤️ I wouldn’t take my pets anywhere else highly recommend
I really wasn't pleased with my experience at all. Just another "get you in and out". My cat is having serious life threatening issues and I got no sympathy from anyone. The vet (Nassi?) didn't get his name. Was in and out and just said her teeth were horrible. Said what I needed to get done $, which I did for my senior cat. I didn't get the results back until I emailed twice and I only heard from assistants. I didn't get any explanation of the results so I had to ChatGpt them to understand what's going on with her. Will NEVER be back. Another transactional non-compassionate place.
After being dismissed by two previous vets, I found this clinic and it was my saving grace. The doctor's gut instinct and expertise was spot on and led us to seek out a specialist who finally confirmed what I suspected all along—that she did have issues to address.
Dr Kia is fantastic! He took great care of our little Cavalier during her spay surgery and sent a thoughtful text when done. I've found the front desk staff to be helpful and responsive. I also love the convenience of an online booking portal!
Dr. Nassi is highly knowledgeable, he is caring and honest and answers all questions and goes thoroughly over diagnostics and all concerns. He is an excellent Dr. and his staff is also kind and professional. We have had multiple dogs in his care through the years and recently he took great care of our little Maltese for his surgical procedures. We are so grateful to have the expert care of Dr. Nassi and his professional clinic and staff.
Great doctor we have taken multiple dogs to him over the years
Awful place. Cold male receptionist. Dog died within a week. I wouldn’t step food in there.
An excellent vet and they also specialize in arranging international pet travel. My go to vet
I am writing this review to thank the reception staff, and especially Dr. Nassi, for being extremely kind, helpful, and compassionate during a very stressful situation. My brother in law had recently moved to Canada, and his dog fell sick while still in the U.S. I was trying to figure out how to get the dog safely to Canada given his medical condition, and I called several clinics for guidance. Most places required an appointment just to answer basic questions, which made the situation even more stressful. Dr. Nassi was kind enough to explain that if we were driving the dog to Canada, we did not need a medical certificate, which meant we did not have to wait for an appointment or go through a lengthy certification process. The clinic also reviewed and validated the rabies certificate over email without charging us. As someone who does not own a dog and was trying to handle this on behalf of my brother in law, I was feeling very overwhelmed. Dr. Nassi really helped us understand the right path forward and made it possible for us to get the dog back to his owner. I am extremely thankful for the kindness and support we received. I highly recommend this clinic. The entire team, including the reception staff, was warm, patient, and very helpful.
I started taking my kitty to this clinic earlier this year, and the experience has been wonderful. Dr. Kia is excellent — very caring, compassionate, and highly skilled. My kitty is older and has CKD, and recently he took extra time with her, made an accurate diagnosis, and helped her recover very quickly. I highly recommend him.
Analyzing 9,967,34810M ReviewsFor 28,12428.1K Experts