Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers for Big City Plumbing, LLC in San Antonio highlight punctual arrivals, professional communication, and reasonable pricing for services like water heater replacement and leak repair. Customers frequently note that staff explain issues clearly and provide updates during the job. However, some low-star reviews criticize unexpected additional charges, inadequate troubleshooting that required repeat visits, and unhelpful customer service interactions at the front desk.
Data from Google, last updated November 11, 2026.
1,330 Google reviews we collected
Phrases our text analysis found in 1,077 written reviews
How often each topic comes up in the written reviews
We read 1,077 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very clean job and they were both so polite and courteous!”
“Out of curiosity I elicited some feedback from folks who know more about plumbing then I do and their feedback was not kind:”
“Gerald and Jordan arrived on time and completed the job efficiently.”
“They checked for leaks, slow drains, and the water heater temperature.”
“On time, thoroughly impressed with the excellent job they did fixing a running toilet.”
“Was not helpful at all would not recommend customer service was terrible.”
“Big City Plumbing’s work is high quality and very affordable!”
“Over charged for a simple job.”
“Thank you for be professional and kept your price I would recommend you to everyone I know”
“This is my experience with Big City Plumbing and why I cannot recommend them.”
“They explained everything before and after the install.”
“Its nice to have a plumbing company that you can trust!”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 1,330 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service at reasonable prices. Highly recommend these guys
Great service! As always
Thank you for the amazing review! We're thrilled to hear that you had such a positive experience with us.
Chris is as able to do a sewer inspection of a property we are looking at, even found the clean out two inspectors missed. Great service.
Wow! We're so happy to hear that you had a great experience with us. Thank you for the 5-star review!
Gerald and Jordan arrived on time and completed the job efficiently. They were both very courteous and professional. I would definitely use them again.
Great service, quick install. Thank you.
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us.
Felix was very helpful with my problem commode. He outlined some solutions and cost per each. When I decided the best course, he and his helper had everything fixed and running in no time. Very professional, reasonable and fast!
Great service & employees. Very knowledgeable
It's always wonderful to hear that we exceeded your expectations. Thank you for the great review!
Water heater died on Tuesday afternoon. Called Big City Plbg and Rafaela immediately scheduled me for the next day between noon and 4 pm. She called me late that afternoon and said they had a cancelletion and they could be their in the morning around 10:30. Wednesday came and they texted me to say they would be there at 9 a.m. Boy, i was glad for that! Felix and Paul came at 9 and they were done by 9:30. Unbelievable!! No mess no fuss. Just got it done. Very clean job and they were both so polite and courteous!! They explained everything before and after the install. Glad i called them. Now i have hot water and able to sleep a little better!! Thank you, Big City Plbg!!!
Your feedback is greatly appreciated. Thank you for the 5-star review!
On time, thoroughly impressed with the excellent job they did fixing a running toilet.
We're so grateful for your support and your five-star review. Thanks for choosing us!
Professional, knowledgeable, skilled and timely. Well done. Big job, nicely done.
Your positive feedback means a lot to us. Thank you for the 5-star review!
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts