Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate Big City Towing Service Inc 4.9 out of 5 based on 169 reviews, with the owner responding to 99% of them. Customers frequently highlight quick response times, often arriving within 15 minutes, along with friendly drivers who communicate effectively and provide fair pricing for services like flatbed towing and roadside assistance. One low-star review cites a scheduling failure where the company did not show up and allegedly provided false information regarding missed calls, indicating a lack of organizational reliability in that specific instance.
Data from Google, last updated November 11, 2026.
169 Google reviews we collected
Phrases our text analysis found in 160 written reviews
How often each topic comes up in the written reviews
We read 160 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…able to get my car out of a garage and to service - Nick showed up quickly, on time and patiently solved what several others couldn’t.…”
“The driver was incredibly helpful and got me there quick.”
“…ng drive arrived in 15min also helped me to point the issue in my car highly recommend…”
“Such a great service, they help me to jump start my car in less than 5 minutes after waiting for help for more than 4 hours, they got to my location q…”
“Tap in with my guy fast service pull up on time and it’s affordable don’t go nowhere else they got it hands down”
“He got my car safely to the dealership and honestly turned a really bad night into a much better one.”
“Edwin was my tow truck driver he was friendly and had great communication.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 169 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service
Thank you, Jayell! We appreciate you highlighting our great service and are glad we could help.
What an amazing service! Joe was super helpful in assisting me on roadside. Within 15 mins of calling, Joe arrived with his help and fixed my car. He is knowledgeable and authentic. I would 100% recommend working with Joe.
Thank you, Apoorva, for the wonderful review. We’re glad Joe arrived quickly, provided helpful roadside assistance, and got your car fixed efficiently. Your recommendation means a lot to our team at Big City Towing Service Inc.
Absolutely first-class. Had several other tows, including the dealer, not be able to get my car out of a garage and to service - Nick showed up quickly, on time and patiently solved what several others couldn’t. Definitely will call him first for any issue in the future. FANTASTIC JOB.
Thanks so much, Ravi. I’m glad Nick was able to arrive quickly, work patiently, and get your car out of the garage when others couldn’t. We truly appreciate you choosing Big City Towing Service Inc, and we’ll be here whenever you need us again.
The driver was incredibly helpful and got me there quick. Saved the night.
Thanks, Daquan, I really appreciate you taking the time to share this. I’m glad our driver could be helpful, get you where you needed to go quickly, and help save your night.
Great service from begining to end. Edwin was my tow truck driver he was friendly and had great communication.
Thanks, Y! We’re glad you had great service from start to finish, and that Edwin was friendly and kept communication clear throughout. We appreciate you choosing Big City Towing Service Inc.
Joe was excellent with the process of towing my car late at night to the dealership. 5 stars ⭐️⭐️⭐️⭐️⭐️ service was provided. I will highly recommend him anytime.
Brian, thank you for the 5-star review. I’m glad Joe could make the late-night tow to the dealership smooth and handle everything clearly from start to finish. We really appreciate the recommendation.
Excelente servicio, rapido y confiable
Thank you, Glennys, for the 5-star review. We’re glad you found our service excellent, fast, and reliable, and we truly appreciate you choosing Big City Towing Service Inc.
Such a great service, they help me to jump start my car in less than 5 minutes after waiting for help for more than 4 hours, they got to my location quick and help me out. Thank you.!
Carlos, thank you for the 5-star review. I’m glad our team got to you quickly and had your car jump-started in just a few minutes after you had such a long wait elsewhere. We really appreciate you choosing Big City Towing Service Inc.
Great towing service I ever had I got stuck in Manhattan my car overheated I called big city towing drive arrived in 15min also helped me to point the issue in my car highly recommend
Ali, thank you for the kind review. I’m glad our driver reached you quickly in Manhattan and could help point out what was causing the overheating. We really appreciate the recommendation.
Great service
Thanks so much, David. We really appreciate you taking the time to share that you had a great experience with Big City Towing Service Inc.
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts