Analyzing 5,431,0375.4M ReviewsFor 14,62314.6K Experts
Google reviewers rate Big Creek Lumber 4.5 out of 5 stars based on 50 reviews, with the owner not replying to any. Customers frequently praise the knowledgeable staff, competitive pricing, and extensive selection of redwood and building materials suitable for contractors. Positive feedback highlights efficient checkout processes and helpful service for special orders. However, low-star reviews criticize limited hardware and plumbing inventory, while one complaint alleges extremely restricted weekly operating hours.
Data from Google, last updated October 27, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…gatos which I found at Big Creek i love this place and Hector was so helpful to find this specific piece for me.…”
“Sorry that us not helpful, meanwhile another customer was help and I still have not received any more assistance.”
“Open early big creek lumber has an easy pull through lumber pick up , check out moves quick.”
“Excellent work on Timber Teck special order.”
“Contractor sales team will go above and beyond to assist in big projects all while staying competitively priced.”
“Big creek is very customer friendly and you can trust them for getting you good materials”
“All around highly recommend this establishment for your construction needs just give them a call during business hours for helpful service or leave a…”
praise complaint · found by our text analysis, Google review wording unchanged.
Im a painting contractor from san jose and needed a specific style of siding for an old house in lis gatos which I found at Big Creek i love this place and Hector was so helpful to find this specific piece for me. Thank you Hector
BUY BIG CREEK! This is a local company built on family values. When I decide to purchase lumber, building materials, miscellaneous last minute accessories & hardware, this is "the place." Thank You for your service to the community.
Good redwood selection
Open early big creek lumber has an easy pull through lumber pick up , check out moves quick. Everyone working there is extremely knowledgeable about the lumber and products available. Bulk orders are available with your big creek acount. All around highly recommend this establishment for your construction needs just give them a call during business hours for helpful service or leave a message and they call back promptly that's why im dropping a 5 star review
Great experience inside.asome wood yard.all indoor wood storage.takes a little long to get loaded up most times...
Friendly staff and great customer service!
Brandon at Big Creek Lumber consistently provides outstanding customer service. He goes above and beyond to ensure every interaction is smooth, helpful, and efficient. His diligence in answering questions, finding solutions, and making sure customers have everything they need creates a highly professional and welcoming experience. Because of his dedication and friendly approach, I look forward to returning time and time again. Thank you Big Creek Lumber for yet another amazing employee.
Great lumber yard for contractors. Excellent redwood selection as well as a variety of other framing and building materials.
Excellent work on Timber Teck special order. Good advice. They Even had to work with difficult statewide distributor
Good selection and good quality Redwood.
Analyzing 5,431,0375.4M ReviewsFor 14,62314.6K Experts