Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently praise the store's knowledgeable staff, wide inventory of instruments, and helpful service for beginners and experienced musicians alike. However, lower-rated reviews cite issues with repair turnaround times, perceived high-pressure sales tactics, and instances of rude or unresponsive customer service when items were out of stock.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
242 Google reviews we collected
Phrases our text analysis found in 181 written reviews
How often each topic comes up in the written reviews
We read 181 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Really great local store that's been around for 50 years, great selection and very helpful employees.”
“Very pushy, high pressure sales staff who turned very rude when discovering they didn't have what I was looking for in stock and couldn't be talked in…”
“Great selection, excellent staff, and got what I wanted at a great price with no fuss or wasted time.”
“this place is a rip off to pricey i came to buy a drum set and when i got it it was a jr one sooooo small and it didint say jr on it”
“They looked everything over, spent time with me finding the right part, and fixed everything quickly and easily.”
“I wasn’t even aware that multiple pickups are now damaged, until yesterday when I showed up to get my stuff back from them.”
“If they can't immediately help you or don't have what you need (they almost always do, and I know those are basically the same thing), they will lead…”
“When I asked what the hold up was, after having my property for two months, they said the delay was on my end for not buying new pickups from them.”
“Highly recommend supporting our local stores and the people that work there.”
“The staff helped me find what I needed, answered all of my questions no matter how dumb they sounded and made me feel like i belonged down there.”
“Extremely friendly and knowledgeable staff; they’re genuinely cool people.”
praise complaint · found by our text analysis, Google review wording unchanged.
If your in need of music gear this is your place. Super knowledgeable staff and great clinics. Have a great selection of drums, guitars, casios, etc. If they dont have just wait they will get it in for you.
Amazing staff and selection. They even had a good accordion selection, I was impressed with the used stuff too. Great shop, would recommend to anyone.
Solid and reliable. Like the great pyramid. Wish I had one just done the road from me wherever I am. If they can't immediately help you or don't have what you need (they almost always do, and I know those are basically the same thing), they will lead you in the right direction. Great local music shop and can't give…
Very friendly and helpful. Excellent prices and selection of all things musical instruments / audio gear.
Really great local store that's been around for 50 years, great selection and very helpful employees. I took a guitar in to find a replacement potentiometer nut, it was some very specific, uncommon size. They looked everything over, spent time with me finding the right part, and fixed everything quickly and easily.…
The best spot for drummers in town. Larry is our go to guy. We started going in there when my kid started drums at 8. Larry set us up with the right beginners set and we've been slowly upgrading it over time. I would definitely recommend Big Dude's.
4.7 ★★★★★ 242 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
If your in need of music gear this is your place. Super knowledgeable staff and great clinics. Have a great selection of drums, guitars, casios, etc. If they dont have just wait they will get it in for you.
Very fast and the customer support was amazing.
Amazing staff and selection. They even had a good accordion selection, I was impressed with the used stuff too. Great shop, would recommend to anyone.
Thanks Arjun!! We appreciate the great review!! We're glad you stopped by the shop. We look forward to seeing you again.
Solid and reliable. Like the great pyramid. Wish I had one just done the road from me wherever I am. If they can't immediately help you or don't have what you need (they almost always do, and I know those are basically the same thing), they will lead you in the right direction. Great local music shop and can't give them enough praise from my personal experiences.
Jacob, Thank you my friend, That's quite the compliment. We strive to do our best for each and every customer. It's a competitive business and we're blessed to have customers like you take the time to walk through the door. Thanks for the 5 stars!!
Very friendly and helpful. Excellent prices and selection of all things musical instruments / audio gear.
Thanks Ben, We really appreciate the 5 stars!!1 We hope to see you soon.
Really great local store that's been around for 50 years, great selection and very helpful employees. I took a guitar in to find a replacement potentiometer nut, it was some very specific, uncommon size. They looked everything over, spent time with me finding the right part, and fixed everything quickly and easily. Can't recommend enough, staff is really knowledgeable on top of being super helpful.
Thank Dane, So glad we could help out, We'll see you next time.
The best spot for drummers in town. Larry is our go to guy. We started going in there when my kid started drums at 8. Larry set us up with the right beginners set and we've been slowly upgrading it over time. I would definitely recommend Big Dude's.
Awesome, Thanks for the kinds words and review. We love watching our customers grow!!!
Not sure about names, but i am a beginner guitarist and first time i went, this guy showed me my first actual guitar, it was a limited jazzmaster. It was nice. Second time I went i got an E.V.H. WolfGang Standard. Its really nice, love the green. However third time, I had them repair the e string and it broke. Clearly they dont know how to do their job. And next time I went, I wanted to look at mesa amps and amp heads. Some mean bald dude showed me a 5150 instead. Went on a 10-15 minute yap session about it and about orange amps before he even let me play. And he did eventually. Bad amp. I didnt get to look at the mesa that I wanted to. Didn't get to look at any acoustics either. All I know, is the bald dude is mean. But the first guy is really nice. Mid place.
Hey Maric, So sorry you had a bad experience with us. I'm truly sorry that we didn't hold up to your expectations and our standards. I will talk to "the mean bald guy" and see what happened with all that. We strive to be the very best for our customers every time they walk in the door. We like to think that's why we're still in business after 50 years. As far as the broken string goes, sometimes that happens right out of the pack. We will usually replace the string for you if it's been a reasonable amount of time. With that being said, stop by the shop if you wish and I'll be happy to give you a set of strings on the house. Thanks again for bringing this to my attention, Doug Kenworthy (Manager)
Great inventory. Very friendly and helpful staff. Definitely recommend.
Thanks Luke!! We are so glad you stopped by the shop.
All 3 people i
Thanks for the five stars!!!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
