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Big Mamma's Event Services®

Dessert shop · Peoria, AZ · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%93+24.3Value 15%97+14.8Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 121 caterersPosition by Experts Score among all companies we track in this category. · better than 88%
5.0 ★★★★★ 45 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
31%reviews answered by the owner
Sep 2026latest review

Big Mamma's Event Services® at a glance

Google reviewers for Big Mamma's Event Services report a perfect five-star rating based on forty-five reviews, with the owner responding to approximately thirty-one percent of feedback. Customers frequently praise the quality of desserts like bread pudding, cupcakes, and pies, noting that items often match provided reference photos. Recurring themes include punctual delivery, responsive communication, and fair pricing for both private events and food truck visits. While one reviewer mentioned scheduling inflexibility when an event date changed, no other low-star patterns appear in the provided excerpts.

  • Google rating: 5.0 out of 5 from 45 reviews (100% five-star).
  • Reviews on this page: 45 Google reviews (45 with written comments, 16 with photos).
  • Owner responses: the business replied to 31% of reviews.
  • Most recent review: September 28, 2026.
  • Service: Caterer serving Peoria, Arizona.

Data from Google, last updated November 1, 2026.

Score profile vs other caterers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

Satisfaction97Reliability93Craft & service99Value97Momentum100Replies to reviews–Satisfaction: 97 (median 87)Reliability: 93 (median 87)Craft & service: 99 (median 99)Value: 97 (median 95)Momentum: 100 (median 100)
Big Mamma's Event Services®Caterers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Big Mamma's Event Services®: 97/100 on this factor. Category median: 87.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Big Mamma's Event Services®: 93/100 on this factor. Category median: 87.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Big Mamma's Event Services®: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Big Mamma's Event Services®: 97/100 on this factor. Category median: 95.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Big Mamma's Event Services®: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 35.–
–

Bar = this company · dark tick = category median.

Star ratings

45 Google reviews we collected

  • 5 stars45100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 45 written reviews

  • Praise4798%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1429%
  • Would recommend1021%
  • Speed & response715%
  • Quality & results613%
  • Price & value613%
  • Communication48%
  • Honesty & trust12%

What customers talk about

We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Kenya was so helpful during the entire process and answered all of my questions.”
  • “10/10 soft so yummmy wish i woulda got 2 more omg Big mamma’s u did ur big one !”
  • “Communication was great, on time with delivery and again, the taste was great!”
  • “Kenya and her team did an amazing job on my daughter’s graduation cake and desserts.”
  • “Big Mamma's Event Services prices are reasonable and the quality is delicious, professional, and beautifully presented.”
  • “Delivered on time, great communication, and all of my guests were raving about how good it was.”
  • “I grabbed the banana pudding and the bread pudding, and honestly, both were 11/10.”

People customers mention

  • Mama 3 reviews
  • Events 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Monica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing! I gave Big Mamma a photo of what I was looking for and she nailed it! Everyone loved these cupcakes, design and flavor. Communication was great, on time with delivery and again, the taste was great! Thank you.

ArikkaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Stumbled upon the Big Mamma's food truck yesterday and I am still thinking about it! I grabbed the banana pudding and the bread pudding, and honestly, both were 11/10. You can really taste the love and quality that goes into these, definitely not your average store bought dessert. If you see Big Mamma's out and…

Customer photo from Arikka's review
SarahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Kenya and her team provided the desserts for our wedding! Everyone was so impressed and they said the desserts were SO good. We got so many compliments on the cheesecake shooters and the biscoff pudding. Kenya was so helpful during the entire process and answered all of my questions. Could not recommend them enough!

Keelah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

just went to the surprise even tonight. omg this biscoff cake ???!?!? 10/10 soft so yummmy wish i woulda got 2 more omg Big mamma’s u did ur big one !

Lisa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I booked Big Mommas for a baby shower and the desserts were SO good! The guests were raving about the desserts and I will definitely be using them for future gatherings!

DanielleLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Big Mamma's made our wedding cake yesterday and it was beautiful AND delicious! Delivered on time, great communication, and all of my guests were raving about how good it was. Thank you!

Photos

Customer reviews

5.0 ★★★★★ 45 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Monica Morales5 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing! I gave Big Mamma a photo of what I was looking for and she nailed it! Everyone loved these cupcakes, design and flavor. Communication was great, on time with delivery and again, the taste was great! Thank you.

Arikka McduffyLocal Guide · 21 reviewsTotal number of Google reviews Arikka has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Stumbled upon the Big Mamma's food truck yesterday and I am still thinking about it! I grabbed the banana pudding and the bread pudding, and honestly, both were 11/10. You can really taste the love and quality that goes into these, definitely not your average store bought dessert. If you see Big Mamma's out and about, do yourself a favor and stop by. It’s hard to miss their adorable truck, and trust me, you don't want to drive past it without stopping. I’m already planning my next trip back!

Sarah SpodenLocal Guide · 17 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kenya and her team provided the desserts for our wedding! Everyone was so impressed and they said the desserts were SO good. We got so many compliments on the cheesecake shooters and the biscoff pudding. Kenya was so helpful during the entire process and answered all of my questions. Could not recommend them enough!

Response from the owner · 7 months ago

Thank you so much Sarah! We appreciate the feedback and happy to hear everyone enjoyed everything. Congratulations!

Claudio VIVATODOARGENTINOLocal Guide · 48 reviewsTotal number of Google reviews Claudio has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bad ass VANILLA PIE THANK YOU IN FIRESIDE NORTH PHOENIX

Keelah Badu2 reviewsTotal number of Google reviews Keelah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

just went to the surprise even tonight. omg this biscoff cake ???!?!? 10/10 soft so yummmy wish i woulda got 2 more omg Big mamma’s u did ur big one !

Lisa B9 reviewsTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I booked Big Mommas for a baby shower and the desserts were SO good! The guests were raving about the desserts and I will definitely be using them for future gatherings!

Shadowlynn MclaughlinLocal Guide · 27 reviewsTotal number of Google reviews Shadowlynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Gluten free cupcakes are amazing. Thank you from MCCARTHY.

Danielle DeGainLocal Guide · 26 reviewsTotal number of Google reviews Danielle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Big Mamma's made our wedding cake yesterday and it was beautiful AND delicious! Delivered on time, great communication, and all of my guests were raving about how good it was. Thank you!

Alyse HLocal Guide · 40 reviewsTotal number of Google reviews Alyse has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I experienced their chocolate chip cookies at the Tempe Juneteenth Block Party event and they are amazing!

Response from the owner · a year ago

Thank you so much for visiting us and taking a time to leave a review. We appreciate you!

lena jada7 reviewsTotal number of Google reviews lena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kenya and her team did an amazing job on my daughter’s graduation cake and desserts. I sent her a picture of what I wanted and she went above and beyond. Will definitely use her and her team in the future!

Response from the owner · a year ago

We truly appreciate your feedback. Happy you enjoyed your desserts congratulations!

Big Mamma's Event Services® on Google Maps →

Business details