Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate Big O Tires in Castle Pines, CO, 4.9 out of 5 based on 2,007 reviews, with the owner responding to 99% of them. Customers frequently praise the shop for punctual service, honest pricing, and clear communication during tire repairs, oil changes, and alignment work. However, lower-rated reviews cite instances of unnecessary upselling, extended wait times, and billing discrepancies, suggesting occasional inconsistencies in service quality despite the high overall satisfaction.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
2,007 Google reviews we collected
Phrases our text analysis found in 1,860 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,860 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly attentive, got our vehicle in and out super fast!”
“They were incredibly rude when asking for the status of his parts and when we could expect his only vehicle.”
“Lucas took care of a nail that I had in my tire today and provided great and timely service.”
“Recently, the tire started slowly losing air (4 to 5 pounds per week).”
“The service has always been top notch and the pricing is totally reasonable, even for very unusual tire sizes.”
“…s now the maintained both my vehicles but my experience yesterday was horrible first I show up to pick up my vehicle I'm handed my key wrapped in duck…”
“If you’re in Castle Pines, we highly recommend this crew.”
“I recommend Discount Tires on Colorado Blvd as they are friendly with reasonable prices and we have had over a decade of good experiences with them.”
“Justin and his crew are a friendly and honest group of people.”
“…loyal customer who will never come here again because there techs are dishonest and I can not trust them to be accountable it took me 10 minutes to fi…”
“Had pointed out something’s that needed to be addressed and find them to be very fair”
“They said, “we’re just telling you so you don’t blame us when your bumper gets ripped off.”
“Big O in Castle Pines took care of everything in a timely manner, Justin kept me updated.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Big O Tires for 8 kinds of job. Pick one to see what they paid and said.
I have worked with these guys for years from random blown tire to getting a fresh set of winter tires. The service has always been top notch and the pricing is totally reasonable, even for very unusual tire sizes. I highly recommend these guys.
Lucas took care of a nail that I had in my tire today and provided great and timely service. I will absolutely go back to Big O Castle Pines for all of my tire needs
Called Dan at Big O yesterday. Told him I had picked up a screw in my front tire. He scheduled me in for 8Am this morning. Super welcoming and professional operation. Michael the technician removed the screw (fortunately it was short and did not go through the tread). They had me on my way in 15 minutes and at no…
Friendly and professional. Didn’t keep me waiting too long! Included many checks with the oil change. The alignment turned out great.
Lucas was amazing! Friendly attentive, got our vehicle in and out super fast! Would highly recommend going to him! :)
Lucas at this Big O in castle pines helped me out big time with a flat tire on Saturday. Always highly recommend this Big O location! 5/5 service
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 257 | — |
| Oil change | 92 | — |
| Tire rotations | 49 | — |
| General repairs & maintenance | 45 | — |
| Wheel alignment | 41 | — |
| Auto maintenance | 25 | — |
| Auto tire replacement | 20 | — |
| Steering & suspension repair | 16 | — |
4.9 ★★★★★ 2,007 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I trust their service. They do not force an up-sale on me.
Thank you for trusting us with your vehicle, John! We appreciate the great feedback and hope you get nothing but 5 star service whenever you visit.
I have worked with these guys for years from random blown tire to getting a fresh set of winter tires. The service has always been top notch and the pricing is totally reasonable, even for very unusual tire sizes. I highly recommend these guys.
Lucas took care of a nail that I had in my tire today and provided great and timely service. I will absolutely go back to Big O Castle Pines for all of my tire needs
Called Dan at Big O yesterday. Told him I had picked up a screw in my front tire. He scheduled me in for 8Am this morning. Super welcoming and professional operation. Michael the technician removed the screw (fortunately it was short and did not go through the tread). They had me on my way in 15 minutes and at no charge. I have worked for automotive parts manufactures for over 40 years. I would feel very comfortable coming back to Big O Castle Pines for tires, brakes, oil changes, batteries etc. And they track everything on Carfax to help you maintain the resale value of your ride.
Friendly and professional. Didn’t keep me waiting too long! Included many checks with the oil change. The alignment turned out great.
We value your feedback and your business, and are happy to hear you had a 5 star experience, Beth. Please contact us when we can help again. Thank you!
Lucas was amazing! Friendly attentive, got our vehicle in and out super fast! Would highly recommend going to him! :)
Kelly, we appreciate the great rating and the recommendation about Lucas. Thank you for taking a moment out of your day to share your great feedback. Please contact us when we can help again. We look forward to it.
Lucas at this Big O in castle pines helped me out big time with a flat tire on Saturday. Always highly recommend this Big O location! 5/5 service
Chad, thank you so much for your continued support and for recommending us! We're thrilled to hear you've had great experiences across our services. We looked forward to helping in the future.
Justin and his crew are a friendly and honest group of people. I recommend all my friends to his shop.
Thank you for the recommendation, John! It means a lot to our team when people refer us to friends and family. We really appreciate the great feedback and hope to have the opportunity to help you again.
Justin has great customer service
Our staff works hard to go the extra mile for our valued customers! We are pleased to hear Justin took great care of you. We will relay your kind words and look forward to seeing you again!
Big O in Castle Pines took care of everything in a timely manner, Justin kept me updated. Thanks Justin!
Mike, thank you for taking a second to leave us this great feedback about Justin! We appreciate your comments and hope you won’t hesitate to let us know if we can help again in the future.
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
