Big Rich Hauling & Junk Removal Services at a glance
Customers consistently describe the junk removal and moving services as punctual, efficient, and professional, with staff members often noted for their courtesy and friendliness. Reviewers highlight fair pricing, easy booking processes, and thorough clean-up of the area after item removal. The service is frequently recommended for handling various items, from furniture to construction materials, with minimal stress for the client.
Google rating: 5.0 out of 5 from 513 reviews (100% five-star).
Reviews on this page: 513 Google reviews (456 with written comments, 32 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: October 16, 2026.
Service: Hauling Service serving Sacramento, California.
Data from Google, last updated October 29, 2026.
Star ratings
513 Google reviews we collected
5.0of 5
5 stars512100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 456 written reviews
100%praise
Praise1,142100%
Complaints40%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response30827%
Staff & attitude28625%
Would recommend16414%
Price & value15413%
Quality & results14513%
Communication555%
Honesty & trust343%
What customers talk about
We read 456 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were super fast to come to my house and they did an awesome job.”
“Called and texted ETA leading up to my appointment or about any delays.”
“They were prompt, professional, kind, and respectful.”
“…got the job done fast and made the entire process stress free would 100% recommend to anyone and everyone…”
“I could not recommend them any higher.”
“Cleaned out our construction materials at a fair price!”
“I truly appreciated their hard work, positive attitudes, and attention to detail.”
“They listened to exactly what I needed and worked quickly and efficiently to move everything from two storage units into one.”
“If you’re looking for professional movers you can trust, I highly recommend Thomas, Cezar, and Luis.”
People customers mention
Christian15 reviews
Josh10 reviews
Dom5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
These guys are great! Fast, friendly ad very fair priced. They are locally owned and operated which makes a huge difference for me.
They cleaned up, swept up everything when done and were very friendly.
I would highly recommend them!
Response from the owner · a week ago
Hello Michael,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our service and appreciated our efforts to keep everything neat and tidy. It's great to know that our commitment to being locally owned and operated resonates with you. We're grateful for your recommendation and look forward to serving you again in the future!
Thank you for choosing us and for taking the time to share your thoughts!
T
Terry B4 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
I’m so glad I used Big Rich Hauling! They were super fast to come to my house and they did an awesome job. Pricing was extremely reasonable too.👍
Response from the owner · 2 weeks ago
Hello Terry B,
Thank you for taking the time to leave us such a fantastic review! We're thrilled to hear that you were satisfied with our prompt service and reasonable pricing. Our team strives to deliver the best possible experience, and we're glad we met your expectations. We look forward to serving you again in the future!
T
Tia Rochester2 reviewsiTotal number of Google reviews Tia has written across all businesses on Google Maps, not just this one.
Class A service! Prompt, courteous, affordable. You can’t go wrong with Big Rich Hauling! Get rid of that junk today by calling Big Rich!
Response from the owner · 2 weeks ago
Thank you so much for the fantastic review, Tia! We are thrilled you found our team prompt, courteous and affordable. We appreciate you recommending Big Rich Hauling and look forward to helping you with any future hauling needs.
R
Reginald Swift4 reviewsiTotal number of Google reviews Reginald has written across all businesses on Google Maps, not just this one.
Hello Reginald,
Thank you so much for your kind words and the fantastic review! We are thrilled to hear that you were pleased with our service. Providing great service in a professional manner is something we take very seriously, and we're glad it resonated with you. We look forward to serving you again in the future!
Thank you for choosing us and for taking the time to share your experience!
K
Kathy AndersonLocal Guide · 17 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
These guys were excellent. On time and strong!! Cleaned out our construction materials at a fair price!! I'd recommend them
Response from the owner · 3 weeks ago
Hello Kathy,
Thank you so much for the wonderful review! We're thrilled to hear that you were satisfied with our punctuality, strength, and fair pricing. Recommendations like yours are invaluable to us. We look forward to assisting you again in the future!
Thank you for choosing us!
R
Renee MontandonLocal Guide · 8 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
I highly recommend this moving company! Thomas, Cezar, and Luis were absolutely wonderful from start to finish. They were prompt, professional, kind, and respectful. They listened to exactly what I needed and worked quickly and efficiently to move everything from two storage units into one.
They made what could have been a stressful day feel easy and manageable. I truly appreciated their hard work, positive attitudes, and attention to detail. If you’re looking for professional movers you can trust, I highly recommend Thomas, Cezar, and Luis. They did an amazing job!
Response from the owner · 3 weeks ago
Hello Renee,
Thank you so much for your glowing review! We're thrilled to hear that Thomas, Cezar, and Luis provided you with excellent service. Our team prides itself on being prompt, professional, and respectful, and it's wonderful to know that their hard work and positive attitudes made your moving day easy and manageable. We appreciate your recommendation and are here anytime you need us in the future. Thank you for choosing our moving company!
Take care!
R
Ron Coleman5 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Exce.\nLlent , timely service , the two guys working were really upbeat and did a thorough and complete job really appreciate it
Response from the owner · 4 weeks ago
Hello Ron,
Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a great experience and appreciated the upbeat, thorough service provided by our team. Your recognition means the world to us, and we look forward to serving you again soon!
Thank you for choosing us and for your kind words!
M
Margot Hudson9 reviewsiTotal number of Google reviews Margot has written across all businesses on Google Maps, not just this one.
Employees were on time, courteous and pleasant. Very capable. Would highly recommend!!!
Response from the owner · a month ago
Thank you, Margot, for the wonderful review. We are delighted our team was on time, courteous and capable. Your recommendation means a lot to us, and we look forward to serving you again.
C
CINDY G2 reviewsiTotal number of Google reviews CINDY has written across all businesses on Google Maps, not just this one.
I had the best experience with the movers. Very professional, courteous and friendly. They worked efficiently, handled all items with care, making the entire process much less stressful. I can't thank you enough. On time, set payment and done!
Response from the owner · a month ago
Hello Cindy,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our moving team. It’s always our goal to provide professional, courteous, and efficient service, so we're glad everything went smoothly for you. We understand how stressful moving can be, and we're pleased we could make your transition a bit easier. Looking forward to helping you again in the future!
Thank you for choosing us!
M
Matthew Walker4 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Really impressed with their work. The guys were professional and friendly. Called and texted ETA leading up to my appointment or about any delays. They were in and out with two couches being removed . And went above and beyond to get a complicated/heavy treadmill out of my narrow bedroom door.
Response from the owner · a month ago
Hello Matthew,
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you were impressed with the professionalism and friendliness of our team. It’s great to know that our communication met your expectations and that the task was completed efficiently, especially with the challenging treadmill removal! We look forward to serving you again in the future whenever you need us.
Thank you for choosing our services!
