Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Google reviewers rate Big Wave Mobile Grooming 4.9 out of 5 based on 197 reviews, with the owner responding to 94% of feedback. Customers frequently praise the mobile service for avoiding car stress, handling anxious pets, and providing thorough grooming including bathing, clipping, and nail care. Recurring themes highlight punctuality, clear communication, and professional attention to specific dog needs. However, some low-star reviews cite issues with pricing transparency, missed appointments, and failure to follow detailed trimming instructions.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Bar = this company · dark tick = category median.
197 Google reviews we collected
Phrases our text analysis found in 181 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 181 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mistica does a wonderful job keeping her calm and gives her an excellent hair cut”
“The owner refused to come meet with me and take a look at The horrible job done on my dogs.”
“I love how much time and care his groomer gives him, and is always so kind.”
“She was so sweet and understanding and immediately put me at ease.”
“If you’re looking for a convenient, stress-free grooming experience with someone who truly loves what they do, I highly recommend Big Wave Grooming!”
“I explained their anxiety and that Ruffles has several bumps and skin tags she needed to be extra careful around.”
“I kid you not, I absolutely LOVE when people genuinely love on dogs, talk to them, and make them feel comfortable, and DaRah did exactly that with Rocky!”
“I’ve learned that a good, experienced groomer who truly cares about your dogs is worth every penny!”
praise complaint · found by our text analysis, Google review wording unchanged.
I couldn’t recommend them more! My golden retriever always comes home looking like a show dog. I love how much time and care his groomer gives him, and is always so kind. I wouldn’t trust anyone else to groom him!
My dog is very nervous. Mistica does a wonderful job keeping her calm and gives her an excellent hair cut
Our 3 dogs are new to mobile grooming services and I would highly recommend Big Wave. Mike came to the house earlier than scheduled which was great. He bathed, cleaned their teeth and ears, clipped nails, de-shed 2 dogs, and took care of anal glands in less than 3 hours. All 3 dogs barked at him and Mike was great…
Lexi was amazing, she was professional explained everything to me. The most important thing is my dog was happy when she was done. Howling and running around in excitement. As for the price worth it so I don’t have to bring her somewhere and have her wait for 3-4 hours
Hank looks AAH-MAZING! He’s such a baby when it comes to trimming of nails but he was handled with love and care! The employee that took care of us had such a great personality and great energy and will forever be the Perfect match for our German Shepard.
We have used Big Wave 3 or 4 times now, 5 stars is not enough, my 22 month old Cocker Spaniel just loves the girls,they do an immaculate job, attention to our request is 10 out of 10, he is not the easiest dog to groom but he always looks great. I can't say enough but I would recommend them 100%.
4.9 ★★★★★ 197 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I couldn’t recommend them more! My golden retriever always comes home looking like a show dog. I love how much time and care his groomer gives him, and is always so kind. I wouldn’t trust anyone else to groom him!
Love Big Wave Grooming!! ❤️ Both my pups, Gigi and Ruffles, have terrible grooming anxiety from a traumatic experience in the past. I ended up putting off grooming for 5 months, and they were so matted. I honestly felt awful and was so embarrassed! Emma was absolutely amazing! She was so sweet and understanding and immediately put me at ease. I explained their anxiety and that Ruffles has several bumps and skin tags she needed to be extra careful around. She assured me not to worry and that they were in good hands. I knew they would need to be shaved and wasn’t expecting them to look their cutest, but WOW! Emma was so patient, took her time, and both pups came back looking great and, most importantly, HAPPY! I posted the before-and-after pictures so you can see for yourself! I’ve learned that a good, experienced groomer who truly cares about your dogs is worth every penny! Emma is the BEST, and I won’t be going anywhere else! Thank you, Emma and Big Wave Grooming! ❤️🐾
Hi Christina! Thank you so much for sharing your experience! It means a lot that our groomer could help make Ruffles feel comfortable, especially given their background. We’re proud to bring care and patience to every grooming session, and we’re so glad to have been part of making your pup look and feel their best! We look forward to seeing you again soon! 🐾
My dog is very nervous. Mistica does a wonderful job keeping her calm and gives her an excellent hair cut
I was on the hunt for a mobile grooming service because Rocky has car anxiety, and I wanted to avoid putting him through the stress of a car ride to a traditional groomer. I came across Big Wave Mobile Grooming, and I’m SO glad I did! The entire experience was enjoyable from start to finish. I kid you not, I absolutely LOVE when people genuinely love on dogs, talk to them, and make them feel comfortable, and DaRah did exactly that with Rocky! ❤️ You can tell when someone genuinely cares about animals, and that made the experience even better. DaRah was super nice, professional, and made the whole experience a great one for Rocky. I couldn’t be happier with the service, and I’m so grateful to have found a groomer who treats my dog with so much love and care. If you’re looking for a convenient, stress-free grooming experience with someone who truly loves what they do, I highly recommend Big Wave Grooming! We’ll definitely be back! 🐾
Our 3 dogs are new to mobile grooming services and I would highly recommend Big Wave. Mike came to the house earlier than scheduled which was great. He bathed, cleaned their teeth and ears, clipped nails, de-shed 2 dogs, and took care of anal glands in less than 3 hours. All 3 dogs barked at him and Mike was great especially with the pitty. I look forward to scheduling with Big Wave again.
Lexi was amazing, she was professional explained everything to me. The most important thing is my dog was happy when she was done. Howling and running around in excitement. As for the price worth it so I don’t have to bring her somewhere and have her wait for 3-4 hours
Hank looks AAH-MAZING! He’s such a baby when it comes to trimming of nails but he was handled with love and care! The employee that took care of us had such a great personality and great energy and will forever be the Perfect match for our German Shepard.
We’re so happy to hear Hank had a great experience! We know nail trims aren’t always fun, so it means a lot to hear he was handled with such care and patience. Thank you for trusting us with your handsome boy, we’re thrilled he left looking amazing! 💙🐾
We have used Big Wave 3 or 4 times now, 5 stars is not enough, my 22 month old Cocker Spaniel just loves the girls,they do an immaculate job, attention to our request is 10 out of 10, he is not the easiest dog to groom but he always looks great. I can't say enough but I would recommend them 100%.
I am always pleased with the care my pet receives when he is groomed. Toby is my favorite groomer. Her loving caring spirit shines through.
Thank you for the 5 stars, Mary! We're so glad you found value in our services and appreciate you choosing Big Wave. We look forward to seeing you and your pup again soon! 🐾✨
On time and did a great job. Got 2 more to do next month
Big Wave Mobile Grooming Gilbert, AZ - Serving Chandler, Mesa, & Queen Creek on Google Maps →
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
