Google reviewers rate Biggins Exterminating Co. five stars based on 160 reviews, noting the owner replies to 94 percent of feedback. Customers frequently cite prompt scheduling, clear communication, and fair pricing for services addressing wasps, mice, ants, and termites. Recurring themes include thorough inspections that identify entry points, detailed explanations of treatment plans, and long-term warranties. No common criticisms appear in the provided excerpts, which consist entirely of positive five-star reviews.
Google rating: 5.0 out of 5 from 160 reviews (99% five-star).
Reviews on this page: 160 Google reviews (146 with written comments, 4 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 14, 2026.
Service: Bed Bug Exterminator serving Methuen, Massachusetts.
Data from Google, last updated October 25, 2026.
Customer reviews
5.0
★★★★★
160 reviews on Google
5★158
4★0
3★0
2★0
1★2
Reviews from Google, shown as published (original wording, unedited).
JB
Jack Beimler6 reviews
★★★★★
Excellent communication and super fast work for a fair price. Will go to Steve for any future pest removal.
Price assessment: Great price
Services: Hornet & wasp extermination
Response from the owner · 2 months ago
Thanks, Jack, for the kind review. I’m glad our communication was clear and that we could get everything taken care of quickly at a fair price. We really appreciate you choosing Biggins Exterminating Co., and we’ll be here anytime you need help with pests again.
I highly recommend Biggins Exterminating Company! We had a very large wasp nest, and Steve came right out and sprayed it. He came back the next day to remove the nest and make sure everything was all set. He was professional, knowledgeable, very responsive, and just exceptional. I highly recommend Steve-excellent service from start to finish!
Services: Hornet & wasp extermination
Response from the owner · 2 months ago
Jane, thank you so much for the recommendation. I’m glad Steve could come out quickly to take care of that large wasp nest, follow up the next day to remove it, and make sure everything was all set. We really appreciate you noticing his professionalism, knowledge, and responsiveness.
I highly recommend Biggins Exterminating! We discovered two wasp nests and called Steve, who gave us a quote and came out to treat them the very next morning. He even followed up the next day to completely remove and make sure the area was clear. While he was here, he noticed a few additional holes around our deck which we gladly hired him to seal up to avoid other future pest issues. We will absolutely be calling him for any future exterminating needs!
I've been using Biggins since 2016 and highly recomend this local, family-owned, reliable business. While inspecting my home for mice, Steve found active termite damage. He installed outside termite stations around the house. The stations are checked every year and new bait installed. In 2021 I found an underground wasp nest. Steve came out the next morning and exterminated the wasps and was extra careful not to damage the goldfish in my small pond.
SusanP
I can't recommend Biggins enough! They've been taking care of our home for the past eight years, helping us with everything from ants to wasps and hornets—and other various creatures brought in by the conservation. Steve Sr. and Steve Jr. are knowledgeable, responsive, and a pleasure to work with. Their pricing is fair, they stand behind their work with a warranty, and the service is always excellent. Whenever I have a pest problem, Biggins is the first number I call.
If you’re looking for the best exterminator in the area, look no further! Steve Biggins went above and beyond for us during a difficult time. We needed mice exterminated quickly and he was super responsive, patient with my questions, worked within our timeline and did a very thorough job addressing the issue. We could tell he really cared about a successful outcome, and the outcome was very successful - no more mice! We also used him for an ant issue in the past, and that experience was equally wonderful. 10 stars - Biggins is the best!
Price assessment: Reasonable price
Price: $200+
Services: Rodent extermination, Ant extermination
Response from the owner · 7 months ago
Thank you, Leah! We really appreciate you sharing this—Steve is glad he could be responsive, patient with your questions, and thorough in getting the mice issue resolved quickly, and we’re so happy to hear the ants were taken care of just as well in the past. Thanks for trusting Biggins Exterminating Co., and we’re here anytime you need us.
We highly recommend Steve Biggins! He was prompt, easy to communicate with, hardworking and honest. He will be my first call if we have any pest issues again moving forward.
Price assessment: Great price
Services: Rodent extermination
Response from the owner · 9 months ago
Thank you so much for the kind words, Becca. We really appreciate the recommendation. Steve takes pride in being prompt, honest, and easy to work with, so it means a lot to hear that reflected in your experience. If you ever need us again, we’ll be ready to help.
Biggins was fantastic. Steve came out and did an evaluation of the exterior and found multiple potential entry points leading to my mouse problem. Couldn't recommend them enough, very honest and fair!
Services: Rodent extermination
Response from the owner · 10 months ago
Thanks William for the wonderful review of Biggins Exterminating. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!
Biggins is the best! Steve has been here 2 years in a row for bees nests in the yard and one in the walls of the house and solved both issues!
Response from the owner · Edited 9 months ago
Thank you so much for the wonderful review! We're glad to hear that Steve was able to effectively handle the bee nests in both your yard and house walls. It's our goal to provide reliable service year after year.
