Bill Frusco Plumbing Heating and Air Conditioning at a glance
Customers frequently praise the company for punctual arrivals, clear communication, and thorough explanations of plumbing and HVAC repairs. Reviews highlight efficient service, professional conduct, and reasonable pricing for tasks ranging from leak detection to boiler installations. However, some lower-rated feedback cites unexpected dispatch fees, inaccurate automated quotes, and significant delays in scheduling or arrival times as recurring issues.
Google rating: 4.9 out of 5 from 3,447 reviews (96% five-star).
Reviews on this page: 3,447 Google reviews (2,971 with written comments, 81 with photos).
Owner responses: the business replied to 86% of reviews.
Reviews from Google, shown as published (original wording, unedited).
DM
Diane MLocal Guide · 14 reviews
★★★★★
Did an excellent job thank you
Price assessment: Reasonable price
Price: $1,600–1,800
Services: Water heater installation
Response from the owner · 7 minutes ago
Thank you, Diane, for your kind words! We appreciate your support and are glad to hear you were satisfied with our work. Providing excellent service is our priority, and your feedback motivates us to keep doing our best. We look forward to assisting you again in the future!
Brendan was great, so patient, answered all my questions he could to the best of his ability. Very informative and professional. Waiting to hear back from him with a quote I greatly hope I could definitely do business with him.
Services: Roof repair
Response from the owner · 2 weeks ago
Thank you, Louise, for your kind words! We're glad to hear that Brendan provided you with the information you needed and made the process smooth. We appreciate your support and look forward to assisting you further with your plumbing, heating, and air conditioning needs. Please reach out if you have any more questions in the meantime!
Thank you, Mark, for your kind words and for recognizing Grayson’s hard work! We truly appreciate your support and are glad to hear you were satisfied with our service. Our team always strives for excellence, and your feedback motivates us to keep it going.
Thank you, Kailey! We're glad to hear that Grayson provided friendly and professional service during your visit. Your support means a lot to us, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future!
Thank you, Tommy Mac, for your kind words! We’re glad to hear you appreciated our efficient and fast service. It’s our goal to ensure our customers receive the best possible experience. We look forward to assisting you again in the future!
Just your average overpriced local plumbing company. Way too many steps to get something small fixed.
Response from the owner · 15 hours ago
Thank you for sharing your feedback, Christopher. We're sorry your experience didn't meet your expectations. We understand your concerns and appreciate you taking the time to share your experience. We will take your comments into consideration as we continue to evaluate our services.
Punctual, honest, very knowledgeable, very efficient, very courteous and friendly. Did a great job!
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Sewer cleaning, Service not listed
Response from the owner · 9 months ago
Thank you, James, for your wonderful review! We appreciate your kind words about our team's punctuality, knowledge, and efficiency. It's great to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again in the future!
Brendan was exceptional today! He came out to give my boiler a tune up. The knowledge this young man has…he taught me stuff I never knew, gave me recommendations on how to help with my baseboard heating and having it run more efficiently and really listened to all of my questions and really wanted to help. You don’t get much like that from most people anymore. He quoted me on some upgrades and hope he’s the one that comes out to do them.
Price assessment: Great price
Response from the owner · a month ago
Thank you for taking the time to share this, Bill! Ray takes pride in making sure our customers understand not only what needs to be done, but why. We’re glad he could share helpful information about your water heater and answer your questions along the way. We truly appreciate your trust in Bill Frusco Plumbing, Heating & Air Conditioning and look forward to helping you again!
Brendan was polite,friendly and professional. He told me what was going on and what was needed. Gave a quote on the price. I will request he do the install. Frusco helped me out so much and came the day after my initial. I am thankful and so very grateful. I will call them for all my HVAC needs. What a blessing. Thank you.
Price assessment: Great price
Price: $1,000+
Response from the owner · 11 months ago
Thank you, Darlene, for your kind words! We're glad to hear that Brendan provided you with the service you needed and made the process clear and straightforward. Your appreciation means a lot to us, and we're here for all your HVAC needs. We look forward to assisting you again in the future!
