Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%39+9.5Value 14%82+11.6Replies to reviews 7%91+6.4Craft & service penalty82−1.8Momentum penalty79−2.1Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCOREBill's Auto Repair & Towing Service
Reading, OH · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #134Position by Experts Score among all companies we track in this category. of 144 towing services · 4.6★ from 254 Google reviews
Report card
Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bill's Auto Repair & Towing Service is better than 56% of towing services.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 39% of towing services.D
39
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bill's Auto Repair & Towing Service is better than 82% of towing services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 82% of towing services.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bill's Auto Repair & Towing Service is better than 79% of towing services.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 91% of towing services.A
91
Reviews for your job
Customers hired Bill's Auto Repair & Towing Service for 8 kinds of job.
Bill's Auto Repair & Towing Service for air & cabin filter replacement
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 12
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 5 Google reviews tagged “Air & cabin filter replacement”
Naveen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Great service and excellent workmanship! The team was professional, honest, and completed the work on time. Very happy with the service and would definitely recommend this garage.
Reasonable priceAir & cabin filter replacementOil change
Lindsey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I’m only taking my car here for service from now on! Very happy with everything from communication to cost!
Great priceAir & cabin filter replacementTiresBrakes
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I have been a customer at Bill’s since 1983 and have always been a satisfied customer.
Air & cabin filter replacementBrakesOil change+ Punctuality+ Quality+ Professionalism
TimLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Another great check up to make sure my car keeps running. The whole crew at Bill's do a fantastic job every time!!!!
Air & cabin filter replacementBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Air & cabin filter replacementBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 15%Reasonable 73%Overpriced 9%Not sure 3%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 41 | — |
| General repairs & maintenance | 35 | — |
| Brakes | 26 | — |
| Tires | 16 | — |
| Auto engine diagnostic | 15 | — |
| Air conditioning | 10 | — |
| Steering & suspension repair | 9 | — |
| Car towing | 9 | — |
