Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Bill's Auto Repair & Towing Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%39+9.5Value 14%82+11.6Replies to reviews 7%91+6.4Craft & service penalty82−1.8Momentum penalty79−2.1Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Bill's Auto Repair & Towing Service

Reading, OH · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #134Position by Experts Score among all companies we track in this category. of 144 towing services · 4.6★ from 254 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bill's Auto Repair & Towing Service is better than 56% of towing services.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 39% of towing services.D
39
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bill's Auto Repair & Towing Service is better than 82% of towing services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 82% of towing services.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bill's Auto Repair & Towing Service is better than 79% of towing services.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 91% of towing services.A
91

Reviews for your job

Customers hired Bill's Auto Repair & Towing Service for 8 kinds of job.

Bill's Auto Repair & Towing Service for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 58/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Auto engine diagnostic”

Robert16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

They provide excellent service for us. We trust them with our cars.

Great priceAuto engine diagnostic
JustinLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★

The team did a great job! Very informative of the the repairs needed. Done promptly with quality work.

Reasonable priceSteering & suspension repairAuto engine diagnosticOil change
Isaac10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My truck is 16 years old and needed a little TLC. They did a great job assessing the issue, I had some convenience needs that they handle by default with night drop-off/pick-up, and OMG the web based quoting app made everything perfect.

Reasonable priceTransmissionGeneral repairs & maintenanceAuto engine diagnostic
Rex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I would not recommend this place because they tried to sell me thousands of dollars worth of repairs that were not necessary. They misdiagnosed several components in my car and had outrageous prices. I went to two other mechanic shops who completely disagreed with Bill's testing/conclusions and confirmed that my car…

Auto engine diagnostic
Jesse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bill's is an amazing shop! I trust them completely with all my family vehicles! They are fair and honest!

Auto battery maintenanceBatteryBrakes
dknable1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bill's Auto has done outstanding work on my 21 year old Mercedes Benz to keep it in tip top running shape all at very reasonable costs.

BrakesAir conditioningAuto engine diagnostic
Doak2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have always been satisfied with the service I have received at Bill’s. They are courteous, knowledgeable, and prompt. I highly recommend them.

Auto engine diagnosticGeneral repairs & maintenance
Lauren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have gone to Bill’s auto many times over the last year or two and I have always been SO impressed. They are quick, honest and priced fairly. I will only be going here from now on!

Auto engine diagnosticExhaustGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Car had trouble starting one of these cold mornings, got it in that day and by the time I got home for work, my car was repaired and they had completed a full diagnostic. Very timely and kept me updated every step of the way

BatteryBrakesAuto engine diagnostic+ Quality+ Professionalism+ Value
Donald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Rating only, no written review.

Reasonable priceAuto engine diagnosticBrakesAir conditioning
Sophia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAir conditioning
Toby7 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto engine diagnosticEngine repair
Edgar7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

ElectricalCar towingAuto engine diagnostic+ Professionalism
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
RyanLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Auto engine diagnosticGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 73%Overpriced 9%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change41—
General repairs & maintenance35—
Brakes26—
Tires16—
Auto engine diagnostic15—
Air conditioning10—
Steering & suspension repair9—
Car towing9—

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