Experts Reviews · Company report
Bill's Auto Repair & Towing Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%39+9.5Value 14%82+11.6Replies to reviews 7%91+6.4Craft & service penalty82−1.8Momentum penalty79−2.1Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Bill's Auto Repair & Towing Service

Reading, OH · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #134Position by Experts Score among all companies we track in this category. of 144 towing services · 4.6★ from 254 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bill's Auto Repair & Towing Service is better than 56% of towing services.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 39% of towing services.D
39
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bill's Auto Repair & Towing Service is better than 82% of towing services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 82% of towing services.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bill's Auto Repair & Towing Service is better than 79% of towing services.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 91% of towing services.A
91

Reviews for your job

Customers hired Bill's Auto Repair & Towing Service for 8 kinds of job.

Bill's Auto Repair & Towing Service for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Brakes” · showing 20

Maxwell6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The customer service people are friendly, knowledgeable, and efficient. They have made valid recommendations, and the online inspection review they forward is very informative. The technicians do excellent work. I'm very satisfied with the service I have received at Bill's.

Carburetor cleaningTiresSteering & suspension repair+ Punctuality+ Quality+ Professionalism
franklin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Yes. Bills is a very friendly and professional shop. Adam did the work on my car. He did a great job. My car is running as it should from what it was when I brought it there. Thank you very much.

General repairs & maintenanceBrakes
Lindsey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’m only taking my car here for service from now on! Very happy with everything from communication to cost!

Great priceAir & cabin filter replacementTiresBrakes
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Our van was beeping under the dashboard and wouldn't stop.So we took our 2018 Kia Sedona to two Kia dealerships, and to a independent shop here in Kenwood/Deer Park. NOBODY COULD IDENTIFY THE PROBLEM, much less fix it. I dropped the van off at Bill's and by later in the afternoon IT WAS FIXED!!! For a nominal fee.…

Reasonable priceElectrical repairAuto glass repairElectrical
Hey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Expert mechanics at a fair price and quick. ⭐️⭐️⭐️⭐️⭐️

Auto maintenanceBrakesAir conditioning
NealLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

It appears everything was pretty good. Only issue that stills need to be addressed is the emergency brake still doesn't work. Saturday night I parked on an incline. I tried to use the emergency break but it doesn't work. I will call on Monday morning to set up a time to get the emergency break repaired for the second time.

BrakesGeneral repairs & maintenance
Russell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★

Very responsive to our repair needs and provide quality parts and services.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Jesse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bill's is an amazing shop! I trust them completely with all my family vehicles! They are fair and honest!

Auto battery maintenanceBatteryBrakes
Jami3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’m a big fan of the link they send that has any immediate issues my vehicle has, as well as any issues that may arise in the future. I appreciate that Bob calls me to review my vehicle’s diagnostics while I’m looking at the same information. The staff are honest, knowledgeable and polite, and their service and…

BatteryBrakesAir conditioning
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bill’s does a great job, gives you a fair price and the staff is always friendly and helpful.

BrakesGeneral repairs & maintenanceOil change
dknable1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bill's Auto has done outstanding work on my 21 year old Mercedes Benz to keep it in tip top running shape all at very reasonable costs.

BrakesAir conditioningAuto engine diagnostic
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The pricing is competitive, friendly service. I really like the report card they email me showing me areas where my car will need attention in the future. I also need a loaner which they provide as a courtesy.

BrakesOil change
Ariel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bills auto is amazing and professional. They were able to get my car in last minute before my road trip. Everything is running smoothly and my car is like new again! Thank you so much!

Auto detailingBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Jane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been a customer at Bill’s since 1983 and have always been a satisfied customer.

Air & cabin filter replacementBrakesOil change+ Punctuality+ Quality+ Professionalism
molly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and great customer service! I highly recommend!

BrakesOil change+ Punctuality+ Quality+ Professionalism
JohnLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Bills Auto Service several time over the years. They are always very friendly, fair priced, and do good quality work. I would highly recommend them for your car repair needs.

BatteryBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Car had trouble starting one of these cold mornings, got it in that day and by the time I got home for work, my car was repaired and they had completed a full diagnostic. Very timely and kept me updated every step of the way

BatteryBrakesAuto engine diagnostic+ Quality+ Professionalism+ Value
Zach3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had an urgent issue with my brakes and Bill’s Auto took great care of my vehicle same day. Professional and thorough work, as well as quality customer service.

Brakes+ Quality+ Professionalism
TimLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Another great check up to make sure my car keeps running. The whole crew at Bill's do a fantastic job every time!!!!

Air & cabin filter replacementBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Christopher6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The staff is professional and attentive. Discussions are comprehensive and respectful. Work was performed as quoted and within the stated timeframe.

BrakesAir conditioningGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Show more brakes reviews (6 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 73%Overpriced 9%Not sure 3%

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