Experts Reviews · Company report
Bill's Auto Repair & Towing Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%39+9.5Value 14%82+11.6Replies to reviews 7%91+6.4Craft & service penalty82−1.8Momentum penalty79−2.1Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Bill's Auto Repair & Towing Service

Reading, OH · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #134Position by Experts Score among all companies we track in this category. of 144 towing services · 4.6★ from 254 Google reviews

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bill's Auto Repair & Towing Service is better than 56% of towing services.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 39% of towing services.D
39
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bill's Auto Repair & Towing Service is better than 82% of towing services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 82% of towing services.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bill's Auto Repair & Towing Service is better than 79% of towing services.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 91% of towing services.A
91

Reviews for your job

Customers hired Bill's Auto Repair & Towing Service for 8 kinds of job.

Bill's Auto Repair & Towing Service for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.36
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 36 Google reviews tagged “General repairs & maintenance” · showing 20

Maxwell6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The customer service people are friendly, knowledgeable, and efficient. They have made valid recommendations, and the online inspection review they forward is very informative. The technicians do excellent work. I'm very satisfied with the service I have received at Bill's.

Carburetor cleaningTiresSteering & suspension repair+ Punctuality+ Quality+ Professionalism
franklin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Yes. Bills is a very friendly and professional shop. Adam did the work on my car. He did a great job. My car is running as it should from what it was when I brought it there. Thank you very much.

General repairs & maintenanceBrakes
Richard8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bill’s service is professional, thorough and courteous… no pressure with recommendations.

Great priceGeneral repairs & maintenanceOil change
xBLuDMuNKEExLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Awesome service and great prices. I will bring my vehicles to Bills from now on.

TiresSteering & suspension repairGeneral repairs & maintenance
Isaac10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My truck is 16 years old and needed a little TLC. They did a great job assessing the issue, I had some convenience needs that they handle by default with night drop-off/pick-up, and OMG the web based quoting app made everything perfect.

Reasonable priceTransmissionGeneral repairs & maintenanceAuto engine diagnostic
EdLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★

No surprises with Bill's. They communicate well and give the customer all the needed information.

Reasonable priceOil change
IanLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great and timely service. Trusted local shop would t hesitate to recommend

Reasonable priceTransmissionTiresGeneral repairs & maintenance
Richard10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Excellent, professional and speedy service. Extremely pleased with their attention to detail, thorough explanation of services recommended and detailed report following completion of work. Recommend without reservation!

General repairs & maintenanceService not listed
Lin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a great experience with Bill’s, fast, thorough, priced right and got us in quickly!

A/C installation & repairGeneral repairs & maintenanceOil change
NealLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

It appears everything was pretty good. Only issue that stills need to be addressed is the emergency brake still doesn't work. Saturday night I parked on an incline. I tried to use the emergency break but it doesn't work. I will call on Monday morning to set up a time to get the emergency break repaired for the second time.

BrakesGeneral repairs & maintenance
Jake9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bob at Bill’s auto service provided a phenomenal customer facing experience. On my way into town for work coming from Michigan my Silverado through a check engine code. They were able to get me in and fix the problem the next morning. It ended up being a shorted wire harness and faulty mass air flow sensor. The…

Electrical repairGeneral repairs & maintenance
NancyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Reliable courteous service and followup. Excellent service!

General repairs & maintenanceTires
Jerry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bill and the Team there deliver top notch service at a fair price, they are friendly and approachable and made my experience excellent

Auto brake repairGeneral repairs & maintenance
Melissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Bill’s Towing responded quickly to my towing call. The tow driver was ver nice , polite, helpful and professional. He suggested Bill’s Auto Service for my repairs. He called the station and they quickly responded with YES they can see my car. They gave me a loaner and I was on my way in no time. This was towards end…

BatteryCar towingGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Russell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★

Very responsive to our repair needs and provide quality parts and services.

BrakesGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Jesse1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bill's is an amazing shop! I trust them completely with all my family vehicles! They are fair and honest!

Auto battery maintenanceBatteryBrakes
Jami3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’m a big fan of the link they send that has any immediate issues my vehicle has, as well as any issues that may arise in the future. I appreciate that Bob calls me to review my vehicle’s diagnostics while I’m looking at the same information. The staff are honest, knowledgeable and polite, and their service and…

BatteryBrakesAir conditioning
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bill’s does a great job, gives you a fair price and the staff is always friendly and helpful.

BrakesGeneral repairs & maintenanceOil change
Doak2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have always been satisfied with the service I have received at Bill’s. They are courteous, knowledgeable, and prompt. I highly recommend them.

Auto engine diagnosticGeneral repairs & maintenance
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Cannot say enough about the value and service that I get from Bill's Auto & Towing Service. No matter the issue big or small I have always felt their sincerity and transparency in their pricing. I recommend this place to everyone who needs to service their vehicle, from a basic oil change to major work. Thank you…

Engine repairGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Show more general repairs & maintenance reviews (16 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 73%Overpriced 9%Not sure 3%

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