Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Bill's Auto Repair & Towing Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%39+9.5Value 14%82+11.6Replies to reviews 7%91+6.4Craft & service penalty82−1.8Momentum penalty79−2.1Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Bill's Auto Repair & Towing Service

Reading, OH · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #134Position by Experts Score among all companies we track in this category. of 144 towing services · 4.6★ from 254 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bill's Auto Repair & Towing Service is better than 56% of towing services.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 39% of towing services.D
39
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bill's Auto Repair & Towing Service is better than 82% of towing services.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 82% of towing services.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bill's Auto Repair & Towing Service is better than 79% of towing services.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bill's Auto Repair & Towing Service is better than 91% of towing services.A
91

Reviews for your job

Customers hired Bill's Auto Repair & Towing Service for 8 kinds of job.

Bill's Auto Repair & Towing Service for tires

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Tires”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Tires”

Maxwell6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The customer service people are friendly, knowledgeable, and efficient. They have made valid recommendations, and the online inspection review they forward is very informative. The technicians do excellent work. I'm very satisfied with the service I have received at Bill's.

Carburetor cleaningTiresSteering & suspension repair+ Punctuality+ Quality+ Professionalism
PeggyLocal Guide · 111 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Took our KIA soul in for new tires and an alignment. Bills Auto did a great job and it drives well. We couldn't be happier.

Reasonable priceTiresWheel alignment
E-man5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The team at Bill’s Auto are awesome!! Clear communication- stuck to the quote and fixed the issue. Would definitely recommend.

Reasonable priceTires
Lindsey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I’m only taking my car here for service from now on! Very happy with everything from communication to cost!

Great priceAir & cabin filter replacementTiresBrakes
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I wanted my tires changed, I didn’t want to change them myself, they changed my tires for me. 5/5.

Reasonable priceTires
xBLuDMuNKEExLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Awesome service and great prices. I will bring my vehicles to Bills from now on.

TiresSteering & suspension repairGeneral repairs & maintenance
Eleanor1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Good as usual. General check

Tires
IanLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great and timely service. Trusted local shop would t hesitate to recommend

Reasonable priceTransmissionTiresGeneral repairs & maintenance
Lin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a great experience with Bill’s, fast, thorough, priced right and got us in quickly!

A/C installation & repairGeneral repairs & maintenanceOil change
NancyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Reliable courteous service and followup. Excellent service!

General repairs & maintenanceTires
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bill’s does a great job, gives you a fair price and the staff is always friendly and helpful.

BrakesGeneral repairs & maintenanceOil change
Lauren6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have gone to Bill’s auto many times over the last year or two and I have always been SO impressed. They are quick, honest and priced fairly. I will only be going here from now on!

Auto engine diagnosticExhaustGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Car had trouble starting one of these cold mornings, got it in that day and by the time I got home for work, my car was repaired and they had completed a full diagnostic. Very timely and kept me updated every step of the way

BatteryBrakesAuto engine diagnostic+ Quality+ Professionalism+ Value
Sebastiano1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Tires
Jeremy5 years ago★★★★★

Rating only, no written review.

Body & TrimBrakesGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesAuto engine diagnostic+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 15%Reasonable 73%Overpriced 9%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change41—
General repairs & maintenance35—
Brakes26—
Tires16—
Auto engine diagnostic15—
Air conditioning10—
Steering & suspension repair9—
Car towing9—

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