Customers frequently highlight the company's punctuality, professional communication, and ability to provide same-day or rapid emergency repairs for furnaces and air conditioning systems. While many reviewers praise the technicians for explaining issues clearly and maintaining reasonable off-hours pricing, lower-rated feedback cites concerns about high service costs, missed appointments, and a lack of follow-up on unresolved problems or billing disputes.
Google rating: 4.9 out of 5 from 525 reviews (95% five-star).
Reviews on this page: 525 Google reviews (400 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Reviews from Google, shown as published (original wording, unedited).
E
Erica2 reviews
★★★★★
Bill’s Heating and Air has been excellent! They have been able to check things out the same day that I call, and when replacement parts need to be ordered, they are able to get things fixed in under a week. Highly recommend this service.
Price assessment: Reasonable price
Price: $1–200
Services: A/C system maintenance, Heating system repair
Response from the owner · 2 months ago
Thanks Erica for the 5 star review. I'm glad Deb was able to get you scheduled and Alex was able to get the problem resolved for you all in the same day. Its always a pleasure to work with long time clients like yourself.
Bills has been my heat and air “go to” for many years. Always professional, honest and respond quickly. They serviced my furnace yesterday. The tech was on time, friendly, and now I am confident I will be warm this winter.
Price assessment: Great price
Price: $200–300
Services: HVAC system maintenance, Heating system maintenance
Response from the owner · 2 years ago
Hi Kathleen, Thank you for leaving us a 5 Star rating. We certainly do appreciate it.
They called and asked if they could come over early which worked out fine.He was very professional and checked out the furnace and said everything was fine
Price assessment: Great price
Services: HVAC system maintenance
Response from the owner · 3 weeks ago
Hi Steve, Thank you for being so accommodating. You’ll find our team to be professional. We appreciate your business! Call us if there’s anything else we can do for your system!
Worked with Eric this morning. He was punctual. The office gave me notice when he would be here. Very professional and organized with all his tools and supplies. Walked me through some procedures, and always willing to answer my questions. I've worked with these folks for more than 8 years, and always have performed at a high standard. Thank you for your service.
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system maintenance
Services: HVAC system repair, Heating system repair, A/C system repair, A/C preventive maintenance, Heating system maintenance
Response from the owner · Edited 4 months ago
hiDe, thank you again for your support and loyalty to Bill's and your comments about Tim. We appreciate your continued loyalty to Bill's and we will always take care of you and your home when you call us!
Superlative service. Tim was on time (actually a few minutes early), polite , knowledgeable, responsive to questions, fastidious in his work, and a great representative for Bill’s Heating. I give an unqualified recommendation to Bill’s Heating and Air. I asked that Tim be our point of contact for all of our future needs. Thanks so much.
Todd came out to our place today, a Sunday. He was polite, conscientious and prompt. He repaired the problem in relatively short order and provided our quarterly service as well. As always, Bill's was on the spot. A hot Sunday without air is unpleasant in the extreme. All is well now. Thanks, Bills. Thanks, Todd.
Am adding this on because I couldn't figure out how to do a new review.
Brandon and Shane were out to our home the day before Thanksgiving....what I'm suspecting was a busy day. They arrived on time and ready to go. They were polite, conscientious and attentive. Brandon changed the filter on our humidifier and inspected the furnace as well as the head pump. Both of these gentlemen presented themselves as professional and knowledgable. As our is a hybrid system, it took a little longer to inspect. I took the time to stop by the shop and to inform Todd (the office manager) and Deb (the dispatcher) of the attention provided. As always, thanks to Bill's team for their promptness, professionalism and attention. Looking forward to seeing them again. Mike Streeter
Great service this week. As always, very happy with the service that Bill’s provides. 👍
Thanks
Alex did a great job. He was conscientious and thorough. On time. Very polite. Gave me a full breakdown after the work was done. As always, top grade service. Thanks. Mike.
Alex did a great job. Solve the problem. Timely manner. Polite and courteous. Proficient in his work.
As always, Alex did a fantastic job. Conscientious, personable, timely. Spent time with us discussing the system. Has a command of the material. Excellent job knowledge. Highest possible recommendation.
Another year has coming gone. Alex just did my winter update. As always, top notch job. Bill’s has always provided most excellent service. Timely, dependable, knowledgeable, and friendly. Hats off to you all.
Price assessment: Reasonable price
Price: $100–200
Services: HVAC system maintenance
Response from the owner · Edited 5 months ago
Hi Mike, Thanks for taking the time to update your review, Mike. We are thrilled you always have a good experience with our team. We all take pride in our work and always do what's best for our customers. Alex and our entire tech team represent our company well. Please call anytime you need us. We appreciate you as a customer. We hope you know that.
Came out on a Saturday and had my unit running again within an hour. Courteous friendly service. Will DEFINITELY be having them as a service provider in the future!!
Price assessment: Reasonable price
Price: $200–400
Services: HVAC system repair
Response from the owner · a month ago
Hi Todd, we are available 7 days a week for our customers! Our team is dedicated to great customer service. Welcome to Bill’s!
I have been a customer of Bill's heating and air for 5 years. Every single time, including today, their technicians are absolutely fabulous. On time, courteous and get the job done right. This applies to their office staff as well. I highly recommend them!!!
Price assessment: Reasonable price
Price: $1,000–1,200
Services: HVAC system repair, HVAC system maintenance
Response from the owner · 7 months ago
Hi Janet, thank you for being a loyal customer to Bill’s. Our entire team appreciates your positive feedback!
Friendly, responsive and prompt response. My AC stopped working on July 3rd. Made a call that morning and was able to get an appt. Before noon. Weekend price to come out was reasonable. Alex the, technician was great. I give Alex a 5 star.
Price: $400–600
Services: A/C system repair
Response from the owner · Edited a month ago
Hi Dwayne, Thank you for choosing Bill's for your AC repair. We do our very best to get to our customers quickly. Alex is a great tech and we are proud to have him on our team representing all of us. Call us anytime.
