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Bills Music House

4.8 ★★★★★ · 1,677 Google reviews · 24 photos
Musical instrument store · Baltimore, MD

Bills Music House at a glance

Google reviewers rate Bills Music House 4.8 out of 5 based on 1,677 reviews, with the owner replying to 64% of them. Customers frequently praise the knowledgeable staff, reasonable pricing, and helpful service for purchasing new or used instruments, as well as for rentals and repairs. Common criticisms include inaccurate condition descriptions for used gear sold to non-local buyers, poor quality on free instrument setups, and perceived unfriendliness or condescension regarding trade-in values and specific equipment like synthesizers.

  • Google rating: 4.8 out of 5 from 1,677 reviews (90% five-star).
  • Reviews on this page: 1,677 Google reviews (1,243 with written comments, 59 with photos).
  • Owner responses: the business replied to 64% of reviews.
  • Most recent review: October 19, 2026.
  • Service: Music Lesson serving Baltimore, Maryland.

Data from Google, last updated October 25, 2026.

Photos

Customer reviews

4.8
★★★★★
1,677 reviews on Google
5★1,504
4★111
3★20
2★19
1★23

Reviews from Google, shown as published (original wording, unedited).

Sid D2 reviews
★★★★★

I got a nice quality instrument (my dulcimer) for a good price here

Review from Google · view on Google
John Thornton5 reviews
★★★★★

Bill's will always be special to me they started my music career especially Mr bill Higgins one of the kindness person in the world him and entire family the Higgins rest in peace my dear friend I'll see you on the other side Mr Bill Higgins thanks for all you have done for me 🙏

Review from Google · view on Google
Samuel Farinloye1 review
★★★★★

An amazing experience indeed. Got gears at very reasonable prices. I got a free cable as well.

Review from Google · view on Google
Tyler Holcroft5 reviews
★★★★★

I've been a customer at Bill's for the past 12 years or so, and every experience there has been great. I've bought and sold equipment there, and the most recent bass I picked up from them was exactly what I've been looking for a long time. My son even took guitar lessons there for a few months and loved the experience. Thank you to all the staff there as well!

Response from the owner · 4 years ago

Hi Tyler, thanks for your 5 star review!

Review from Google · view on Google
Jefferson Breland1 review
★★★★★

My recent purchase of an acoustic guitar was the best guitar buying experience I have ever had. Katie, the person who helped me, is exceptional. Katie listened carefully to what I was looking for in terms of price, size, and the type of music I am interested in playing. Katie brought me a wide variety of guitars to try out. I never felt pressured for time or judged for my playing ability. I felt so comfortable, I kept delaying leaving after I decided on an instrument. Katie went above and beyond searching for a gig bag in my price range and found a mint condition used gem for me. I am very grateful for the care afforded me. Thank you, Katie

Review from Google · view on Google
Marvin Earl Johnson4 reviews
★★★★★

Found what I need salesman was great

Review from Google · view on Google
Derrick Lugo10 reviews
★★★★★

Best staff I’ve ever encountered at a music shop. Literally feels like family whenever I go! Will not go anywhere else ❤️

Response from the owner · 2 years ago

Thank you for leaving us such a nice review. We pride ourselves on giving customers a positive experience on all fronts, and are happy to hear we did just that for you!

Review from Google · view on Google
Mark Stave8 reviews
★★★★★

Bill's has an astounding collection of new and used gear (couple hundred Fender electrics, for example) However, my 5 star review (although fully justified on the store's other facets) is prompted by the fellow who worked with me. Chris ensured I got a good deal for my acoustic guitar trade in arranged for me to return in a couple days and be paid for another trade in, but as part of this deal, insisted I not just buy the first guitar that I was attracted to but try 4-5 others returning to my choice for comparison and offered me a week or two to get my fingers back into shape, and then if I want, I could bring my choice back to reconsider ( I won't be doing that) My choice was set up very nicely, intonation was perfect, action was low, Chris threw in an extra pack of strings, and the tone of this OM Taylor is very very good in the mid tones and even has a bit of a growl in the bass tones (which I'll enhance with phosphor bronze strings in a few months) Totally recommend this store for all your instrument needs especially guitars and gear.

Review from Google · view on Google
G.P. “Chip” Stickler2 reviews
★★★★★

Brian and his team as usual were very helpful and really know the products they offer. Well stocked set up! Great music store!!

Response from the owner · 3 months ago

Thank you, G.p.! We're glad to hear that Brian and the team were helpful and that you enjoyed our selection and atmosphere. Your support means a lot to us!

Review from Google · view on Google
Ray Kiernan13 reviews
★★★★★

Brian was great fast service effortless experience

Review from Google · view on Google

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