Bio-Link Depot logo

Bio-Link Depot

Non-profit organization · Oakland, CA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%77+48.9Reliability 28%72+20.3Replies to reviews 8%19+1.6Experts Score= 71Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 12 donation pickup servicesPosition by Experts Score among all companies we track in this category. · better than 55%
4.8 ★★★★★ 28 Google reviews · 3 photos
86%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review

Bio-Link Depot at a glance

Reviewers describe Bio-Link Depot as a resource for teachers seeking donated lab materials, noting the service helps reduce waste and lower classroom costs. Customers recommend preparing a supply list before visiting the facility. A recurring criticism involves poor communication regarding donation pickups, with one donor reporting multiple unanswered emails about package receipt. The organization maintains a high average rating despite this lack of responsiveness to specific inquiries.

  • Google rating: 4.8 out of 5 from 28 reviews (86% five-star).
  • Reviews on this page: 28 Google reviews (11 with written comments, 1 with photos).
  • Owner responses: the business replied to 0% of reviews.
  • Most recent review: October 2, 2026.
  • Service: Donation Pickup Service serving Oakland, California.

Data from Google, last updated October 29, 2026.

Score profile vs other donation pickup services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction77Reliability72Craft & service–Value–Momentum100Replies to reviews19Satisfaction: 77 (median 74)Reliability: 72 (median 77)Momentum: 100 (median 100)Replies to reviews: 19 (median 24)
Bio-Link DepotDonation Pickup Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bio-Link Depot: 77/100 on this factor. Category median: 74.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bio-Link Depot: 72/100 on this factor. Category median: 77.B
72
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bio-Link Depot: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bio-Link Depot: 19/100 on this factor. Category median: 24.F
19

Bar = this company · dark tick = category median.

Star ratings

28 Google reviews we collected

  • 5 stars2486%
  • 4 stars27%
  • 3 stars14%
  • 2 stars14%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 11 written reviews

  • Praise3100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude133%
  • Price & value133%
  • Would recommend133%

What customers talk about

We read 11 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Marisol was very patient and helpful as I looked for supplies.”
  • “I am able to create project based learning without the worry of materials cost and consumable nature.”
  • “Make an appointment, and I recommend having a list of what you need ready before you go.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

KatrinaLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

This place has truly made me a better teacher. I am able to create project based learning without the worry of materials cost and consumable nature. This is saving items from landfill and helping kids learn while saving teachers' cash. Win win win win. So grateful, I am.

Grace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

BioLink Depot is an incredible resource. It's hard to believe most of these consumables would otherwise be in the landfill. It not only helps your wallet, but it also helps the planet.

MaricelaLocal Guide · 221 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bio Link Depot is a great resource for teachers! I found out about it through the reuse/recycle center website. Make an appointment, and I recommend having a list of what you need ready before you go. It's a fantastic place where labs donate materials that are then given to teachers for their classrooms. Marisol was…

DonnaLocal Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Thank you for helping science labrooms throughout the bay and surrounding areas!

DaveLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

First, let me state at the outset that I have been a volunteer at the Depot for over 20 years, and even a board member in multiple capacities. I rank the place highly because I have seen first hand the dedication to moving donated materials and equipment away from the waste stream and into the classrooms of Bay Area…

PokuaaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

I donated my physics lab equipment and emailed them severely times but got no message back if they have received the package.

Photos

Customer reviews

4.8 ★★★★★ 28 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Katrina MinckLocal Guide · 56 reviewsTotal number of Google reviews Katrina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place has truly made me a better teacher. I am able to create project based learning without the worry of materials cost and consumable nature. This is saving items from landfill and helping kids learn while saving teachers' cash. Win win win win. So grateful, I am.

Monika SainiLocal Guide · 12 reviewsTotal number of Google reviews Monika has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Disneyland for researchers.

Grace Kim1 reviewTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

BioLink Depot is an incredible resource. It's hard to believe most of these consumables would otherwise be in the landfill. It not only helps your wallet, but it also helps the planet.

Maricela VazquezLocal Guide · 221 reviewsTotal number of Google reviews Maricela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bio Link Depot is a great resource for teachers! I found out about it through the reuse/recycle center website. Make an appointment, and I recommend having a list of what you need ready before you go. It's a fantastic place where labs donate materials that are then given to teachers for their classrooms. Marisol was very patient and helpful as I looked for supplies. I highly recommend checking it out!

Donna EarleLocal Guide · 92 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you for helping science labrooms throughout the bay and surrounding areas!

DaveLocal Guide · 109 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

First, let me state at the outset that I have been a volunteer at the Depot for over 20 years, and even a board member in multiple capacities. I rank the place highly because I have seen first hand the dedication to moving donated materials and equipment away from the waste stream and into the classrooms of Bay Area teachers. Kudos to the crew of dedicated workers and current board (who serve with no compensation).

Pokuaa NsiahLocal Guide · 22 reviewsTotal number of Google reviews Pokuaa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I donated my physics lab equipment and emailed them severely times but got no message back if they have received the package.

Q Jenkins6 reviewsTotal number of Google reviews Q has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Unsure when I was here

Flores “Parrandas” MargaritoLocal Guide · 85 reviewsTotal number of Google reviews Flores has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Good

Zak SaidinLocal Guide · 63 reviewsTotal number of Google reviews Zak has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Volunteer, make an impact locally. Encouraging interest in science by putting equipment donations into classrooms.

Bio-Link Depot on Google Maps →

Business details