Customers frequently praise Bison Plumbing for professional conduct, punctuality, and clear communication, noting that technicians explain processes and show camera footage to justify work. Many reviewers highlight fair pricing and thorough cleanup after services like drain snaking and pipe replacement. However, lower-rated reviews cite excessive charges, refusal to provide upfront quotes, and recurring issues where initial repairs failed to resolve underlying problems, leading to multiple visits and customer dissatisfaction.
Google rating: 4.9 out of 5 from 3,580 reviews (97% five-star).
Reviews on this page: 3,580 Google reviews (2,729 with written comments, 49 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 10, 2026.
Service: Plumber serving Detroit, Michigan.
Data from Google, last updated November 11, 2026.
Star ratings
3,580 Google reviews we collected
4.9of 5
5 stars3,47997%
4 stars411%
3 stars90%
2 stars80%
1 star431%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise5,22399%
Complaints501%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,44927%
Speed & response1,01619%
Quality & results1,00919%
Would recommend65412%
Price & value51710%
Communication4178%
Honesty & trust2114%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, affordable, and they do great work.”
“Then Vern was completely rude and all about worrying about payment “then he said you know what find someone else we won’t help you” once I said none o…”
“They were prompt, continuously provided updates on the progression of the job and was very professional.”
“Called for a slow basement drain.”
“Cody did a great job, he explained what he was doing showed me the camera view and explained what I might need to do next.”
“Bison plumbing is a terrible company that price gauges and charges excessive installation fees.”
“I've seen my neighbors using them countless times, they came highly recommended.”
“Highly recommend S & J plumbing over these guys any day!”
“The price seemed fair when I compared prices with others.”
“They come out when they say they will, technicians are nice, however we have found they are overpriced compared to other companies.”
“Derrick was very clear in explaining possible issues to me in terms that I could understand.”
“Clear communication about the process, upfront pricing.”
“…want and not tell us the price until after it is installed, Totally Shady.…”
People customers mention
Mason58 reviews
Rick51 reviews
Vern42 reviews
Daniel28 reviews
Ben28 reviews
Tyler26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Timely, neat and fair pricing and service. Will use them again and will recommend!
Price assessment: Reasonable price
Price: $200–400
Services: Drain cleaning
Response from the owner · an hour ago
Adam, we appreciate you taking the time to share this. It means a lot to hear our team was prompt, left the site tidy, and offered fair pricing. Thank you for recommending us, we look forward to helping with your next project.
Jacob O'Berry7 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Jacob, we're glad our team has become a go-to, cost-conscious partner for your projects. Your repeat trust motivates us to keep delivering excellent results. We look forward to helping on whatever comes next.
Blake Kleiner2 reviewsiTotal number of Google reviews Blake has written across all businesses on Google Maps, not just this one.
Cody has been wonderful every time he's had to visit. Very knowledgeable and willing to walk us through his process. Highly recommended.
Price assessment: Great price
Price: $1–200
Services: Drain cleaning, Sewer cleaning
Response from the owner · an hour ago
Blake, we are so pleased Cody has been consistently helpful and took the time to walk you through his process. Your recommendation means a great deal, and we welcome the chance to assist you again in the future.
Anika Frank6 reviewsiTotal number of Google reviews Anika has written across all businesses on Google Maps, not just this one.
Derrick, Ayon, and Mason did great work! They were prompt, continuously provided updates on the progression of the job and was very professional. Will be using Bison as my plumber for future projects. Thank you
Price assessment: Reasonable price
Price: $2,000+
Services: Drain cleaning, Plumbing pipe repair
Response from the owner · an hour ago
Anika, we appreciate you taking the time to share this. We are happy Derrick, Ayon, and Mason kept you updated and behaved professionally throughout the job. We value your trust in Bison and look forward to helping with your future plumbing projects.
Steve BoulierLocal Guide · 18 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Thanks for the shout out, Steve. We are glad our crew tackled the nasty work and that their effort stood out. Your recognition means a lot to us. We appreciate your support and are here if you need us again.
Steve Jankowski1 reviewiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Cody did a great job, he explained what he was doing showed me the camera view and explained what I might need to do next. I would recommend Bison
Response from the owner · a day ago
We appreciate the great feedback, Steve. We’re glad Cody showed the camera view, explained what he was doing, and outlined possible next steps. Thank you for recommending Bison, we look forward to helping you again.
Rosemary Mardeusz9 reviewsiTotal number of Google reviews Rosemary has written across all businesses on Google Maps, not just this one.
These gentlemen were gracious and very professional. Two very nice gentlemen. I will use Bison again.
Price assessment: Great price
Price: $200–400
Services: Toilet repair
Response from the owner · a day ago
We appreciate your kind feedback, Rosemary. It means a lot to hear our team was gracious and professional. We are glad you had such a positive experience and look forward to serving you again at Bison.
Rob8 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
Preston and his team at Bison Plumbing did an outstanding job replacing my 14ft of basement pipes (under foundation) and wash tub. They handled the entire project flawlessly, from the complex plumbing work right down to the seamless concrete replacement. The crew was incredibly professional, efficient, and left the work area completely clean. Highly recommend them for any plumbing needs!
Price assessment: Reasonable price
Price: $2,000+
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Plumbing pipe repair, Sewer repair
Response from the owner · 2 days ago
Rob, thank you for the detailed five-star review. Hearing that Preston and the team handled the foundation work, plumbing, and concrete so professionally and left the site spotless means a lot to us. We appreciate the strong recommendation and look forward to helping with any future projects.
Arturo Lopez1 reviewiTotal number of Google reviews Arturo has written across all businesses on Google Maps, not just this one.
Vern was great to work with, process was so moth and accomplished the task.
Services: Sewer cleaning
Response from the owner · 3 days ago
Arturo, thanks for the five-star review and for mentioning Vern. We are glad the process was smooth and that the task was completed to your satisfaction. Your feedback is appreciated and encourages our team. We look forward to helping you again.
Laura Kromer5 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
The Bison’s team that came out was amazing. Fast friendly service and very easy to to work with!
Price assessment: Great price
Price: $1–200
Services: Service not listed
Response from the owner · 3 months ago
Thanks for the great review, Laura! We're so glad Bison's team made your preventative camera diagnostic quick and easy. We appreciate your trust and look forward to helping with any future maintenance or questions.
