Google reviewers rate Black Crystal Transportation five stars based on 229 reviews, highlighting punctuality, professional communication, and clean vehicles. Customers frequently mention the convenience of provided car seats, easy booking, and flexible stops for grocery pickups during airport transfers to Disneyland. Recurring themes include personalized service, such as themed vehicles and amenities, while the owner responds to ninety percent of reviews. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 229 reviews (100% five-star).
Reviews on this page: 229 Google reviews (215 with written comments, 3 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 25, 2026.
Service: Chauffeur Service serving Westminster, California.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
5.0
★★★★★
229 reviews on Google
5★229
4★0
3★0
2★0
1★0
Reviews from Google, shown as published (original wording, unedited).
JE
Joanne EspeyLocal Guide · 9 reviews
★★★★★
An unmatched service given with care, dedication and prestige.
As an Australian visiting, having the Meet & Greet option at LAX was such a helpful add-on. Traveling with my young son having the dedicated support was perfect and providing car seats really took the pressure off our planning.
Always clean, reliable and punctual. I appreciated how easy BCT was to book and the efforts made to accomodate me when plan changed and booking happened at the last minute.
Absolutely would use again and recommend to all.
Response from the owner · 19 hours ago
Mrs Joanne Thank you so much for your kind words! At Black Crystal Transportation, we’re delighted to know we could make your trip to LA easier and more comfortable for you and your son. It was our pleasure to provide a seamless, stress-free experience and accommodate your changing plans. Your trust and recommendation mean a great deal to us. We look forward to welcoming you back to California and providing you with the same exceptional service, care, and professionalism on your next visit
We used Black Crystal to ride from John Wayne / Orange County airport to a Disneyland hotel and the return. They were professional, punctual, excellent communicators and the vehicles were like new! We also stopped at target for a pick-up order on our way to the hotel which was great! Samira and Mike were our drivers. They were both great! Highly recommend!!
Response from the owner · 3 days ago
Mrs Pat Thank you so much for the kind words! We’re so glad you had a great experience with us. It was a pleasure helping make your Disneyland trip easier, and we’ll be sure to share your kind words wit our team . We look forward to driving you again on your next visit
Booking the car was very easy and the communication throughout was wonderful. Samer was professional and friendly. Safe drivers, clean cars, and they expertly navigate LA traffic. Highly recommend.
Response from the owner · 3 days ago
Mrs Juli Thank you so much for the kind words! It was a pleasure taking care of you. I truly appreciate your trust and support, and I look forward to driving you again soon
We had an incredible experience with Black Crystal Transportation. Great communication, on time (early in fact), friendly, professional, clean vehicles, outstanding customer service. They remembered our car seats and even made our kids feel special. I could go on and on and on. I wouldn’t hesitate to book them again the next time we need transportation in Anaheim.
Response from the owner · 3 days ago
Mrs Nikki Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with Black Crystal Transportation. Making sure our guests feel comfortable, cared for, and special—especially the little ones—is always our priority. We’re so glad you appreciated the communication, punctuality, and the extra attention to your family’s needs. It was a pleasure serving you, and we look forward to welcoming you back the next time
Couldn’t recommend them any more! They made the trip to Disneyland the most amazing memory for my boys! Great communication and I loved how I could preorder from target to get some things for the hotel room. The driver was so personable and kind and treated us like family. Highly recommend!
Response from the owner · 5 days ago
Mrs Nicole Thank you so much for your wonderful review! ❤️ It means the world to us to know we helped make your Disneyland trip such a special memory for your boys. We’re so happy the communication and Target pickup made your stay a little easier and more enjoyable. Treating our guests like family is exactly what we strive for, and we’d love to welcome you back for another magical trip
Mr Matt Thank you so much
We truly appreciate your support and are delighted to know you had an exceptional experience with Black Crystal Transportation. Providing outstanding service from beginning to end is always our goal. We look forward to serving you again
Absolutely exceptional! We had a great trip. Great communication, super clean, great with kids, personalized touch! Will absolutely use them again.
Response from the owner · a week ago
McKay Family Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with Black Crystal Transportation. Making families feel comfortable and cared for, with clean vehicles, great communication, and personalized touches, is what we strive for every day. We truly appreciate your trust and look forward to welcoming you back on your next trip
Could not recommend more. Amazing service and communication. Provided water during ride. Perfect safe ride. We used the same driver for our return to airport after our trip. He navigated traffic safely and delivered us to curbside luggage check directly outside our gate. Will definitely use BCT again.
Response from the owner · a week ago
Mr Chris Thank you so much for your kind words and recommendation! We’re delighted to hear that you enjoyed the service and felt safe and comfortable throughout both rides. Providing excellent communication, a smooth ride, and a stress-free airport experience is always our priority. We truly appreciate your trust in Black Crystal Transportation and look forward to serving you again on your next trip
This company was incredible to work with. Samir picked up us in his Star Wars SUV and made us feel at home on our way to the hotel.
Response from the owner · 2 weeks ago
Mrs Kathryn Thank you for your kind words! We’re delighted our Star Wars SUV made your ride special and welcoming. We truly appreciate your trust in Black Crystal Transportation and look forward to serving you again
