I had a really great experience working with Hosein at Black Eagle Fire and Security, Inc. I work in retail construction, and my most recent project had a proprietary panel that only certain licensed companies could even touch, and not many companies were interested in working on this panel, even if there were licensed. Hosein took on this project without hesitation, and was a team player through every obstacle. We had missing existing plans, and revisions with the city, but Hosein made sure our project did not slip between the cracks. Hosein was creative, and hands on, he came out to look at the site when he had questions, and came to me with solutions. The Black Eagle Fire and Security, Inc. team really showed up, they pushed to get an expedited city review so that my project would not miss our opening deadline. They treated the project like it was just as important to him as it was to us. I seriously cannot recommend Hosein and Black Eagle Fire and Security enough.
Black Eagle Fire & Security, Inc.
Black Eagle Fire & Security, Inc. at a glance
Google reviewers rate the company five stars based on forty-one reviews, highlighting its responsiveness, professionalism, and ability to handle complex fire alarm installations and inspections. Customers frequently cite clear communication, fair pricing, and quick scheduling for both commercial and residential projects. The owner replies to a small percentage of reviews, while the provided excerpts contain no negative feedback or recurring criticisms.
- Google rating: 5.0 out of 5 from 41 reviews (100% five-star).
- Reviews on this page: 41 Google reviews (40 with written comments).
- Owner responses: the business replied to 2% of reviews.
- Most recent review: May 16, 2026.
- Service: Security Guard Company serving Santa Clara, California.
Data from Google, last updated October 26, 2026.
Score profile vs other security guard services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
Star ratings
41 Google reviews we collected
- 5 stars41100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
- Praise12098%
- Complaints22%
Topic share
How often each topic comes up in the written reviews
- Speed & response2621%
- Staff & attitude2420%
- Would recommend2420%
- Quality & results1916%
- Communication1210%
- Honesty & trust119%
- Price & value65%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“This team came in, diagnosed the problem quickly, and got it repaired efficiently.”
“They also handled the testing and inspection professionally and kept everything well-documented.”
“I highly recommend them for any fire alarm troubleshooting, testing, and repair work, truly top-notch service!”
“I seriously cannot recommend Hosein and Black Eagle Fire and Security enough.”
“I had a really great experience working with Hosein at Black Eagle Fire and Security, Inc.”
“Their technicians, Bijan and Mamzi, are super knowledgeable, and their communication throughout the process was excellent.”
“Everything was honestly and thoroughly explained and I am very appreciative.”
“Outstanding service and products Everything went smoothly and the cost was reasonable.”
People customers mention
- Hosein 6 reviews
- Francisco 3 reviews
- Alarm 3 reviews
- Parsa 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
We had a persistent ground fault issue in our fire alarm system that several companies couldn’t figure out for a long time. This team came in, diagnosed the problem quickly, and got it repaired efficiently. They also handled the testing and inspection professionally and kept everything well-documented. Their…
Our fire alarm and smoke alarms started making all the noise they’re supposed to when a system needs to be replaced…at 2 am🤦🏻♀️Black Eagle Fire &Security’ who only deals with commercial buildings came to our home first thing the next morning. He identified the problem, disconnected our system and had Amin come to…
Hosein and his team were incredible! They are very thorough, professional and they were able to schedule me an appointment right away. Everything was honestly and thoroughly explained and I am very appreciative. I previously used another well-known large company but never experienced the customer service and…
Black Eagle is professional, communicative, timely and very good to work with. They were one of 4 bids for a required fire alarm system in an 18 unit apartment building. Their bid happened to be the lowest of the 4. Their site visit and a conversation with the owner about his company convinced me they would be the best.
After evaluating a dozen service providers, Black Eagle stood out as one of the few to offer practical bids. Their local presence in the South Bay was a significant factor in our decision. From the initial consultation to the final inspection, Hosein, Ralph and the Black Eagle team made the entire process smooth…
Outstanding service and products Everything went smoothly and the cost was reasonable. Highly recommended 😊
Photos
Customer reviews
5.0 ★★★★★ 41 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We had a persistent ground fault issue in our fire alarm system that several companies couldn’t figure out for a long time. This team came in, diagnosed the problem quickly, and got it repaired efficiently. They also handled the testing and inspection professionally and kept everything well-documented. Their technicians, Bijan and Mamzi, are super knowledgeable, and their communication throughout the process was excellent. I highly recommend them for any fire alarm troubleshooting, testing, and repair work, truly top-notch service!
Our fire alarm and smoke alarms started making all the noise they’re supposed to when a system needs to be replaced…at 2 am🤦🏻♀️Black Eagle Fire &Security’ who only deals with commercial buildings came to our home first thing the next morning. He identified the problem, disconnected our system and had Amin come to replace it the next day! I highly recommend this company .
Hosein and his team were incredible! They are very thorough, professional and they were able to schedule me an appointment right away. Everything was honestly and thoroughly explained and I am very appreciative. I previously used another well-known large company but never experienced the customer service and thoroughness as those from Black Eagle. I also appreciate that it is a local business based in Santa Clara!
Hello Kinberly, Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us. Your thoughtful feedback about our service means a lot to our team. We look forward to our continued partnership.
Black Eagle is professional, communicative, timely and very good to work with. They were one of 4 bids for a required fire alarm system in an 18 unit apartment building. Their bid happened to be the lowest of the 4. Their site visit and a conversation with the owner about his company convinced me they would be the best.
After evaluating a dozen service providers, Black Eagle stood out as one of the few to offer practical bids. Their local presence in the South Bay was a significant factor in our decision. From the initial consultation to the final inspection, Hosein, Ralph and the Black Eagle team made the entire process smooth and straightforward. They also connected us with qualified service providers to ensure we met all compliance requirements. The staff at Black Eagle are exceptionally professional and responsive, managing permits efficiently and delivering excellent service. We highly recommend them!
Outstanding service and products Everything went smoothly and the cost was reasonable. Highly recommended 😊
Hosein was absolutely amazing to work with! We recently purchased a new multifamily property in San Francisco and found out during closing that the city required the property be equipped with an updated sleeper alarm. Hosein and Black Eagle came highly recommended, and they did not disappoint. They kept us aware of issues as they were encountered and made sure to keep us posted until it received final sign off from the city.
Great service, responsive, very reliable company and very professional and knowledgeable team to work with. Highly recommended.
I recently contacted Black Eagle for fire alarm annual inspection. They were incredibly professional, reliable, and knowledgeable. I definitely recommend them!
Business details
- Address: 1600 Wyatt Dr Ste 14, Santa Clara, CA 95054
- Phone: (855) 833-3473
- Website: blackeagleus.com
- Service area: Santa Clara, CA