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Black Hills Dumpster Rentals

Dumpster rental service · Rapid City, SD · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%90+62.3Reliability 31%94+28.9Experts Score= 91Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 41 waste removal servicesPosition by Experts Score among all companies we track in this category. · better than 5%
4.9 ★★★★★ 43 Google reviews · 5 photos
95%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
Nov 2026latest review

Black Hills Dumpster Rentals at a glance

Black Hills Dumpster Rentals holds a 4.9 out of 5 rating from 43 Google reviews, with the owner responding to 95 percent of them. Customers consistently describe the service as prompt, professional, and easy to work with, highlighting quick response times and effective communication. Recurring themes include reasonable, all-inclusive pricing that compares favorably to competitors, along with friendly staff and careful drivers. No low-star reviews are provided in the excerpts, so no common criticisms are identified.

  • Google rating: 4.9 out of 5 from 43 reviews (95% five-star).
  • Reviews on this page: 43 Google reviews (33 with written comments, 1 with photos).
  • Owner responses: the business replied to 95% of reviews.
  • Most recent review: November 2, 2026.
  • Service: Waste Removal Service serving Rapid City, South Dakota.

Data from Google, last updated November 2, 2026.

Score profile vs other waste removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.

Satisfaction90Reliability94Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 90 (median 98)Reliability: 94 (median 99)Momentum: 100 (median 100)
Black Hills Dumpster RentalsWaste Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Black Hills Dumpster Rentals: 90/100 on this factor. Category median: 98.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Black Hills Dumpster Rentals: 94/100 on this factor. Category median: 99.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Black Hills Dumpster Rentals: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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Bar = this company · dark tick = category median.

Star ratings

43 Google reviews we collected

  • 5 stars4195%
  • 4 stars00%
  • 3 stars12%
  • 2 stars00%
  • 1 star12%

Praise vs complaints

Phrases our text analysis found in 33 written reviews

  • Praise50100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Speed & response1224%
  • Quality & results1020%
  • Staff & attitude1020%
  • Price & value714%
  • Would recommend714%
  • Communication48%

What customers talk about

We read 33 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “I was super impressed with how fast they were able to get us a large dumpster and come and pick it up!”
  • “Great service and much less cost than other companies.”
  • “The man who dropped the dumpster off was friendly and careful, and the pick up was simple, too.”
  • “Very reasonably priced, they make the process so easy.”
  • “I definitely recommend BH Dumpsters and will continue to use them in the future”
  • “I especially like Black Hills Dumpster's representatives' communication with me.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Joe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were a great company to work with. They made sure the customer came first. I had an issue with the placement and they corrected it as soon as possible and made sure I was satisfied. Thank you for great customer service.

Kimberly6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fantastic company. Very reasonably priced, they make the process so easy. I love that the pricing is all inclusive. We will definitely use them again and I've been recommending them to everyone!

Angie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The man who dropped the dumpster off was friendly and careful, and the pick up was simple, too. I especially like Black Hills Dumpster's representatives' communication with me.

Paula2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

When the driver stopped to pu the dumpster, he actually called to say that it was only half full and the door was open...instead of just hauling it away. NOW that's service! I definitely recommend BH Dumpsters and will continue to use them in the future

DaneenLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I was super impressed with how fast they were able to get us a large dumpster and come and pick it up!! Very quick service and super friendly!!

A.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very reasonable, everything all inclusive. When I checked with other companies, there were fees for fuel, disposal, etc. Other companies did not offer military discount where Black Hills Dumpster Rentals did. I appreciate every aspect of this company.

Photos

Customer reviews

4.9 ★★★★★ 43 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Shawn Roe4 reviewsTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

On time drop off and pick up. Fairly reasonable price. Would recommend.

Response from the owner · 2 days ago

Thank you Shawn! We appreciate your business and we look forward to helping you in the future!

Joe Brown1 reviewTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were a great company to work with. They made sure the customer came first. I had an issue with the placement and they corrected it as soon as possible and made sure I was satisfied. Thank you for great customer service.

Response from the owner · 2 days ago

Thanks so much for the review, Joe! Getting dumpster placement just right makes all the difference for a project, so we're glad we could swing back quickly and get it set up right where you needed it. We really appreciate your business and kind words. Reach out anytime you need another drop!

Dallas Bryant4 reviewsTotal number of Google reviews Dallas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and much less cost than other companies. Thank you

Response from the owner · 2 days ago

Thanks for the five stars, Dallas! We work hard to keep our rates fair and competitive while still giving people the best service possible, so it means a lot to hear that we hit the mark! We appreciate your business and hope to work with you again down the road.

Kimberly Graves6 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fantastic company. Very reasonably priced, they make the process so easy. I love that the pricing is all inclusive. We will definitely use them again and I've been recommending them to everyone!

Response from the owner · 2 days ago

Thanks so much for the review, Kimberly! We know dealing with project cleanup can already be a headache, so we keep our pricing straightforward and all-inclusive so there are never any surprises. We appreciate your business and look forward to helping you out on the next project!

Angie McKie2 reviewsTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The man who dropped the dumpster off was friendly and careful, and the pick up was simple, too. I especially like Black Hills Dumpster's representatives' communication with me.

Response from the owner · a month ago

Thank you Angie! We appreciate your business and look forward to working with you in the future for all your roll off needs!

Paula M Christensen2 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

When the driver stopped to pu the dumpster, he actually called to say that it was only half full and the door was open...instead of just hauling it away. NOW that's service! I definitely recommend BH Dumpsters and will continue to use them in the future

Response from the owner · Edited 2 months ago

We are always happy to go above and beyond for our customers. We appreciate your business and look forward to helping out in the future.

Bob Reynolds5 reviewsTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome - help us out big time.

Response from the owner · 4 months ago

Thank you for your business, Bob! We would love to help you out on the next project!

Daneen JacquotLocal Guide · 8 reviewsTotal number of Google reviews Daneen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was super impressed with how fast they were able to get us a large dumpster and come and pick it up!! Very quick service and super friendly!!

Response from the owner · 4 months ago

Thank you Daneen! We appreciate your business so much!

A. Kelley2 reviewsTotal number of Google reviews A. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very reasonable, everything all inclusive. When I checked with other companies, there were fees for fuel, disposal, etc. Other companies did not offer military discount where Black Hills Dumpster Rentals did. I appreciate every aspect of this company.

Response from the owner · 4 months ago

Thank you A. Kelley! We appreciate your business and look forward to assisting you in the future with all your roll off needs!

robert miller1 reviewTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Every contact with Black Hills Dumpster Rentals has been a pleasant experience. Professional, pleasant and prompt describe our experience.

Response from the owner · 5 months ago

Thank you Robert for your review! We appreciate your business and can't wait to help out again in the future!

Black Hills Dumpster Rentals on Google Maps →

Business details