Analyzing 5,593,2735.6M ReviewsFor 15,23215.2K Experts
Google reviewers rate Black Rock Physical Therapy five stars based on two hundred and six reviews, with the owner responding to ninety-nine percent of feedback. Patients frequently praise the friendly, knowledgeable staff and personalized treatment plans that address specific injuries like shoulder and knee issues. Common themes include clear communication, thorough explanations of exercises, and a comfortable environment that makes patients feel valued rather than treated as numbers. No significant criticisms or low-star patterns are evident in the provided excerpts.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 165 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The front office staff are great, attentive and pleasant.”
“I would highly recommend going to Rocky Mountain Therapy!”
“They explain every exercise thoroughly and answer questions in a clear way.”
“The staff are welcoming, friendly, & explained the need for PT.”
“I’ve honestly never been to a physical therapy session that had so many caring individuals taking care of you.”
“Without the knowledge and experience from these guys I would not have been able to get back to work so quickly.”
“The staff at Black rock were patient as we walked through billing and insurance related issues.”
praise complaint · found by our text analysis, Google review wording unchanged.
Friendly and knowledgeable staff.
Thank you for the 5 stars! We appreciate you choosing us for your physical therapy!"
Nice people, clean and organized
I had shoulder surgery at the end of May. I then went to Brian Cragun at Black Rock Therapy! Always a very cheerful environment ! 😆When I had my knee surgery I went to him as well! My husband also went to Brian when he had knee surgery! He is really thorough and patient. My shoulder now has full range of motion thanks to them! Isaac Montague ( training to be a PT) also helped me allot! I would highly recommend going to Rocky Mountain Therapy! Everyone there makes you feel comfortable like your family!
Nelda, Thank Yu for taking the time to leave us a review. We are happy to our entire staff took excellent care of you!
Great place to go for PT! John Elmer had a helper this go around and I felt like I was a person not a number.
Excellent professionals to work with. They really know their craft.
Thank you so much for the wonderful review! We are thrilled to hear that you had a great experience working with our team.
My experience with Bryon and John and their assistants were all very good to work with. I always walked away feeling better, and because of the help I received I feel so much better! Thank you very much. For helping me! I would and will return if I need your help again.
Thank you so much for your kind words! We’re so glad Bryan, John, and the team could help you feel better after every visit. Knowing you’d come back to us if needed means the world, we’ll always be here to help whenever you need us!
The staff here is awesome
Thank you for your review! We're glad you think our staff is awesome!
Black Rock is awesome!! Everyone is so personable and caring . John took time and listened to me . He is a very good therapist. I will request them again! Thank you everyone at Black Rock physical therapy , this was my first time! 2nd time around!! This time I have seen Brian and Amy and they are both awesome! Listens to me and then makes sure they have me doing the correct exercises for helping me with my back!! The girls that help with the exercises and then the heat and are awesome as well! I would recommend Black Rock to anyone looking for A1 therapy!!
We will be sure to pass your kind words along to John—he truly cares about listening to our patients and providing personalized care. We are so glad you found a positive welcoming environment here with us!
Tim at Black Rock is a great physical therapist, he listens to my concerns and has helped me a lot. The front office staff are great, attentive and pleasant.
Gene-- We are happy to hear that both times we were able to get you the outcome you were looking for~! Thank you for taking the time to share and post a review!
I have heard a lot of good about Black Rock physical therapy. The pain I was feeling I had my doubts that they could make me feel better. But the care I am receiving has been exceptional!! Tim my therapist is the best that I have ever been to 🙏
Thank you so much for sharing your experience! We know how daunting it can be to start physical therapy when you are in a lot of pain, so we are thrilled that we could exceed your expectations and help you feel better.
Analyzing 5,593,2735.6M ReviewsFor 15,23215.2K Experts