Blind Alley

Is this place still in business? I can't get through on the phone. I need a small replacement part for a blind I purchased from them some years back. I'm trying other companies that carry Hunter-Douglass blinds, and they have told me that they think Blind Alley is out of business. Does anyone know?

Would not recommend. I placed an order with Blind Alley in May and paid a $3,738.25 deposit on May 29. I was originally told approximately 6–8 weeks. After that timeframe passed, I followed up and was told on August 4 that there were production holds due to quality-control issues and no installation date was available. That was the last response I received. Despite multiple follow-ups, I have received no further communication, no installation date, and no blinds. I ultimately requested that my order be canceled and my deposit refunded, and that request also went unanswered. More than four months after paying a substantial deposit, I have had to dispute the charge with my credit card company. I understand delays happen, but the lack of communication and failure to respond while holding thousands of dollars is unacceptable.

Ordered Shades on 7.13.26 and was told 4-5 week leadtime. Asked for an update on 8.18.26 and received an update on 8.21.26 that the factory was running 'a bit behind.' Followed up again on 9.18, 9.23, 9.25 and received no response. I tried calling the store (their voice message tells you not to leave multiple messages asking for status update), texting and even going to the store (hours state Mon-Fri 9-5 pm, appointment only Wed & Thursday), but store was locked and no lights were on. Looks like they are no longer viable.

DO NOT BUY FROM THEM! They are Theives! They took $528.92 from my 100yr old Dad who is a Veteran, in May and have yet to contact us or complete the job! They will not return your calls! They tried to blame miss measured blinds on Hunter -Douglas blind company to us! Buyer BEWARE OF THIS SHODDY DISREPUTABLE COMPANY. ALYSON and JOE ARE ROBBING CUSTOMERS!!!!!🤬🤬

Excellent service, including some custom modifications to one blind because of slight inconsistences in the window frame. Highly recommend.

They took my money and have appeared to close up shop. Joe will read my text but not respond nor answer call backs. Also can’t get ahold of anyone in the shop. Which according to mailman and neighboring tenants they have not been there in weeks. Support local business, but do not support this one.

I have been waiting 8 weeks for my blinds with now no response from the people of this company. At first my blinds were supposed to arrive 5-6 weeks after ordering but then Joe told me that the manufacturer made mistakes and it will take an additional 2 weeks. Contacted Joe again at the 8 week mark with no response and to be left on “read” via text. I then tried to text and call Alley the owner of this company with also no response at all. I understand things happen in life, but to not receive a response at all after waiting 2 months for my blinds to be fixed is ridiculous. Just be honest and say you’re unable to complete the job so I’m not waiting around for your company to fix it for me. This has been the most frustrating company I’ve worked with in a while. So unfortunate their communication and response time is so poor. Such a waste of my time. They posted on their Facebook page today but apparently don’t have time to respond to their customers?

I love Blind Alley! Very professional! Installation was great! I love their Hunter Douglas products. I’ve recently left a message to see about finishing the 2nd half of our project. Hoping to hear back from them soon. 😊

Blind Alley has been great to work with. We have used them several times over the past few years and extremely satisfied with the products. Very timely and installer was also a pleasure to work with. I would recommend Blind Alley to anyone

Great product, great experience all the way through the installation.