Sherry Biehler7 reviewsTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe plumber came at slotted time and was very knowledgeable and polite!
Blue Ribbon Cooling, Heating, Plumbing, & Electrical
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%94+13.3Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#103 of 135 electriciansPosition by Experts Score among all companies we track in this category. · better than 24%
4.9 ★★★★★ 2,920 Google reviews · 24 photos
95%five-star reviews
4.80★last 12 monthsAverage stars on reviews from the last 12 months only.
3.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$429typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Blue Ribbon Cooling, Heating, Plumbing, & Electrical at a glance
Customers frequently praise the company's punctuality, friendly communication, and transparent pricing across plumbing, electrical, and HVAC services. Technicians are often noted for explaining work thoroughly and providing multiple options. However, recurring criticism in lower-rated reviews involves high equipment costs, installation defects, and unresponsive customer service, particularly regarding delayed repairs for new systems.
- Google rating: 4.9 out of 5 from 2,920 reviews (95% five-star).
- Reviews on this page: 2,920 Google reviews (2,453 with written comments, 39 with photos).
- Owner responses: the business replied to 81% of reviews.
- Most recent review: October 30, 2026.
- Service: Electrician serving Round Rock, Texas.
Data from Google, last updated November 5, 2026.
Score profile vs other electricians
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Blue Ribbon Cooling, Heating, Plumbing, & Electrical: 87/100 on this factor. Category median: 94.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Blue Ribbon Cooling, Heating, Plumbing, & Electrical: 81/100 on this factor. Category median: 92.A
81
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Blue Ribbon Cooling, Heating, Plumbing, & Electrical: 98/100 on this factor. Category median: 98.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Blue Ribbon Cooling, Heating, Plumbing, & Electrical: 94/100 on this factor. Category median: 100.A
94
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Blue Ribbon Cooling, Heating, Plumbing, & Electrical: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Blue Ribbon Cooling, Heating, Plumbing, & Electrical: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
2,920 Google reviews we collected
- 5 stars2,78295%
- 4 stars602%
- 3 stars110%
- 2 stars130%
- 1 star542%
Praise vs complaints
Phrases our text analysis found in 2,453 written reviews
- Praise4,74198%
- Complaints842%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price10628%
- Reasonable22458%
- Overpriced215%
- Not sure339%
$429-13% vs typical electricians
Middle half of what 283 customers paid ($161–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,44730%
- Quality & results95320%
- Speed & response87618%
- Communication61813%
- Would recommend4339%
- Price & value3116%
- Honesty & trust1874%
What customers talk about
We read 2,453 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The plumber came at slotted time and was very knowledgeable and polite!”
“…totally understand but…when she was texting me about it she was very rude and dismissive…do better Blue Ribbon…”
“Ryan was courteous, friendly, considerate and thorough.”
“Charged me an arm and a leg, did not fix the issue, then ghosted me.”
“They were incredibly prompt, friendly and professional and our new outlets are great.”
“Gerardo was suppose to come back and do the maintenance check on Thursday but never showed.”
“He explained what he had done and was happy to answer our questions.”
“First off, the dispatch people totally ignored our request.”
“Would definitely recommend and plan to use him for any future plumbing related issues that arise.”
“I'm extremely disappointed in this to the point that I will no longer even recommend this company to my friends.”
“He was very knowledgeable, helpful, and gave us a great price.”
“It makes me wonder how many other people he may have overcharged.”
“He was very transparent about everything and talked through the process in great detail.”
“Not happy with the service they're not honest with customer”
People customers mention
- Gerardo 31 reviews
- John 30 reviews
- Ryan 30 reviews
- Grimes 26 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Blue Ribbon Cooling, Heating, Plumbing, & Electrical for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
AnneliseLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Great price, great service, great results. They were incredibly prompt, friendly and professional and our new outlets are great.
Paid $1,200–1,400Reasonable price
Decker1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Prompt, friendly service- very understanding that I have to have council approval for payment. Ummm, and Raymond rocked!
Paid $400–600Reasonable priceHVAC system repairService not listed
Monica7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Steve was amazing and very knowledgeable and courteous..he took his time explaining to me the problem. I will be switching to your company for my HVAC maintenance because of Steve.. Monica Johnson Lago Vista
Paid $1–200Great pricePlumbing leak detectionFaucet installationPlumbing leak repair
Kyle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
It was a pleasure having Steve C. come by to diagnose and repair a PRV downstream of my water meter. My family and I just recently moved to the area and have had low/inconsistent water pressure supply to our house. Steve quoted and repaired all within the short span of a few hours, and our water pressure is…
Paid $800–1,000Great priceOutdoor plumbing system repair
DeaneLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
After having my HVAC replaced (which was great) I had a plumber come out named Steve. He was very knowledgeable, helpful, and gave us a great price. Highly recommend.
Paid $100–200Reasonable priceWater heater installation
Krista1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Noah Catlin was very professional and patient. He listened and quickly diagnosed the problem. He worked efficiently and provided me with multiple options to solve the issue. Ultimately, his expertise helped to make the transaction stress free.
Paid $1–200Great pricePlumbing leak detection
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 164 | $37–$280 |
| HVAC system repair | 156 | $83–$955 |
| A/C system maintenance | 139 | $54–$410 |
| A/C system repair | 89 | $228–$1.1k |
| Toilet repair | 65 | — |
| Install AC | 43 | — |
| Plumbing pipe repair | 40 | $353–$1.2k |
| Plumbing leak detection | 34 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 2,920 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Annelise NaddellLocal Guide · 17 reviewsTotal number of Google reviews Annelise has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat price, great service, great results. They were incredibly prompt, friendly and professional and our new outlets are great.
- Price assessment: Reasonable price
- Price: $1,200–1,400
Art Gonzales3 reviewsTotal number of Google reviews Art has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRyan has proven to be an excellent technician and a people person. We are 100% satisfied with his work performance.
- Price assessment: Great price
Response from the owner · a year ago
Thank you so much for taking the time to leave us a positive review - it’s greatly appreciated!
Kevin Johnson11 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were very knowledgeable and honest. Also they made the experience very smooth.
- Price assessment: Reasonable price
Response from the owner · a week ago
Thank you for taking the time to share your review with us!
Ruth Ellen Cohen4 reviewsTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRyan was courteous, friendly, considerate and thorough. He explained what he had done and was happy to answer our questions. We would definitely ask for him again.
Response from the owner · 2 years ago
Thank you so much for your kind words! Ryan is thrilled to hear that you were pleased with his service. We pride ourselves on providing courteous, friendly, and thorough service, and it's wonderful to hear that Ryan exceeded your expectations. We look forward to serving you again in the future! If you ever have any questions or need assistance, don't hesitate to reach out.
Decker UMC1 reviewTotal number of Google reviews Decker has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt, friendly service- very understanding that I have to have council approval for payment. Ummm, and Raymond rocked!
- Price assessment: Reasonable price
- Price: $400–600
- Services: HVAC system repair, Service not listed
Response from the owner · 2 months ago
We appreciate you taking the time to leave us a review. Thanks!
Tomeka Mitchell6 reviewsTotal number of Google reviews Tomeka has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLarry was very nice and super knowledgeable and informative. He diagnosed the problem and kept me informed the whole way. I am very pleased.
- Price assessment: Great price
- Services: Plumbing leak detection, Plumbing pipe repair
Response from the owner · a week ago
Thank you for the review! We appreciate your feedback Tomeka.
Monica Johnson7 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSteve was amazing and very knowledgeable and courteous..he took his time explaining to me the problem. I will be switching to your company for my HVAC maintenance because of Steve.. Monica Johnson Lago Vista
- Price assessment: Great price
- Price: $1–200
- Services: Plumbing leak detection, Faucet installation, Plumbing leak repair
Response from the owner · 3 weeks ago
We appreciate your feedback. Thank you for the review!
Jake Rutkowski16 reviewsTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLarry was the best!
Response from the owner · 2 weeks ago
Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.
Kyle Schultz1 reviewTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was a pleasure having Steve C. come by to diagnose and repair a PRV downstream of my water meter. My family and I just recently moved to the area and have had low/inconsistent water pressure supply to our house. Steve quoted and repaired all within the short span of a few hours, and our water pressure is infinitely better now. He was very transparent about everything and talked through the process in great detail. Would definitely recommend and plan to use him for any future plumbing related issues that arise.
- Price assessment: Great price
- Price: $800–1,000
- Services: Outdoor plumbing system repair
Response from the owner · 3 weeks ago
Thank you so much for taking the time to leave us a 5 star review!
Blue Ribbon Cooling, Heating, Plumbing, & Electrical on Google Maps →
Business details
- Phone: (512) 883-1975
- Website: blueribbonservices.com
- Service area: Round Rock, TX