iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%48+30.5Reliability 28%36+10.2Replies to reviews 8%69+5.7Momentum penalty93−0.7Experts Score= 46Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#103 of 104 spasiPosition by Experts Score among all companies we track in this category. · better than 1%
4.5★★★★★62 Google reviews · 24 photos
81%five-star reviews
4.40★last 12 monthsiAverage stars on reviews from the last 12 months only.
11.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
71%reviews answered by the owner
$66typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Bluerock Nail & Spa 4.5 out of 5 based on 62 reviews, with the owner responding to 71 percent of them. Customers frequently praise the salon's cleanliness, friendly staff, and ability to accommodate walk-ins or last-minute appointments without significant delays. Positive feedback highlights thorough nail work, including fills, French tips, and pedicures, as well as the relaxing atmosphere. However, low-star reviews consistently criticize inconsistent technical quality, specifically citing crooked French tips, missing acrylic gaps, and rushed pedicure services that do not justify the pricing.
Google rating: 4.5 out of 5 from 62 reviews (81% five-star).
Reviews on this page: 62 Google reviews (47 with written comments, 9 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: October 6, 2026.
Service: Spa serving Antioch, California.
Data from Google, last updated November 10, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bluerock Nail & SpaSpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bluerock Nail & Spa: 48/100 on this factor. Category median: 93.C
48
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bluerock Nail & Spa: 36/100 on this factor. Category median: 91.D
36
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bluerock Nail & Spa: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bluerock Nail & Spa: 69/100 on this factor. Category median: 61.B
69
Bar = this company · dark tick = category median.
Star ratings
62 Google reviews we collected
4.5of 5
5 stars5081%
4 stars46%
3 stars12%
2 stars00%
1 star711%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
83%praise
Praise4583%
Complaints917%
Price
What customers reported paying
$66-16% vs typical spas
Middle half of what 20 customers paid ($50–$76) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1630%
Staff & attitude1630%
Price & value917%
Speed & response611%
Would recommend59%
Communication12%
Honesty & trust12%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ty and the other lady doing my pedicure did such an amazing job!”
“her nails look horrible; she went in to get a fill & french tip done.”
“Place is nice, Clean and relaxing service is great they’re friendly polite and patient they do a great job but what I appreciate about them the most i…”
“Prices were very affordable for all the services the pedicure includes.”
“She should be embarrassed to charge that much for a sloppy job & then over charges a teen like that.”
“get a fill and Ty(pink hair) did a phenomenal job on my nails she was quick and got right to work, please come and give her a try she’s the BEST IN TO…”
“Connie was my nail lady she was the best will be back and a regular she won't disappoint five stars cheri loves her person also.”
“She took her time and listened to my requests.”
People customers mention
Amy3 reviews
Kelly3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bluerock Nail & Spa for 8 kinds of job. Pick one to see what they paid and said.
Melina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★
DO NOT GO HERE!!!! My daughter gets her nails done all the time, but unfortunately her regular nail tech was sick & she needed to get them done for her High School graduation. So, she came here, bad decision,
her nails look horrible; she went in to get a fill & french tip done. My daughter told me she barely used…
Paid $60–80Nail painting
AngelicaLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I would give them 6 stars if I could! It was my first time there and they treated me very sweetly. Got a deluxe gel pedicure. Very worth it. I had Kim and she made sure I was happy with my nails. I can’t wait to come back here for my manicure. 🤍
Paid $60–80
Alexys2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
This place is so friendly, clean, and flexible. Both times I’ve visited they squeezed me in quick even though they were busy. Jeni did an amazing job on my nails, she was thorough, making sure my nails were filed and shaped perfectly. When I asked her to add a couple flowers to my nails she did way better than I…
Paid $60–80Foot massagesNail artNail extensions
Jessica8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Connie did an amazing job on my pedicure and now my builder gel! She took her time and was so careful. She is very knowledgeable on nail health and everyone is just very welcoming. I’m so happy I stumbled on this nail salon.
Paid $40–60
DeliaLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Where do I start first off you walk in with a wonderful smell of lavender everyone treats you wonderful as if your VIP Amy is a Wonder with the nail brush I am so very happy with my nails thank you thank you Amy you will be mine forever I will definitely be back I'm very happy
jorge2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very friendly people. The owner is very nice and attends you quickly. No wait and professional staff. Will come again
Came into get a fill and Ty(pink hair) did a phenomenal job on my nails she was quick and got right to work, please come and give her a try she’s the BEST IN TOWN ✨💜❤️🤍
Busyness: Not busy
Service duration: 0–30 min
Atmosphere: Relaxing, Cozy
Maintenance: Pristine
Response from the owner · a month ago
We are so happy to hear that you had a great experience at our nail salon! Your satisfaction is the greatest encouragement for our team. Thank you for trusting and choosing us to beautify your hands. If you have any new ideas or styles, please feel free to share them with us next time. See you soon!
Nicole PadillaLocal Guide · 17 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
I got a pedicure and fill. Both were bad. My fill was done by the boss and there's a gap of acrylic missing on each nail and my French tip lines are crooked. Very disappointing.
Response from the owner · 2 months ago
Thank you so much for coming to our salon and for supporting our business. We truly appreciate every customer, and we always listen carefully to your service requests and feedback because our goal is to make every customer happy. Our customers are always our top priority.
We’re sincerely sorry that you were disappointed with your service. If you had let us know about the issue on the same day, we would have been more than happy to correct it right away. We truly wish we had the opportunity to make things right before you left disappointed.
Please don’t hesitate to come back anytime. We would be happy to redo your service and give you another experience with us at no additional cost. We truly appreciate your feedback and hope you’ll give us another chance to provide you with the quality service you deserve.
Thank you again, and we hope to welcome you back soon!
Protano JarvaLocal Guide · 433 reviewsiTotal number of Google reviews Protano has written across all businesses on Google Maps, not just this one.
I just expected a basic mani pedi but I got the most relaxtion Ive had in months definately going back tommorrow
Response from the owner · 4 months ago
Your satisfaction is our motivation to constantly improve our service. We are glad that you love your nails! We are always ready to welcome you back and bring you the most wonderful relaxing moments. See you soon!
Katrina Bachicha7 reviewsiTotal number of Google reviews Katrina has written across all businesses on Google Maps, not just this one.
Ty and the other lady doing my pedicure did such an amazing job! I really hate getting my nails done and regret having to go monthly as I have been to so many different nail salons and they were just very unprofessional, talked bad about their clients, and dishonest trying to up price for profit. Blue Rock Nails have excellent customer service. It was my first time with them for a self care day and will definitely be returning more frequently. They have great technique, they’re gentle and take their time with you, and most importantly do not hurt you during service bc they’re rushing their work. They make you feel like a valued customer and treat you right. Very good people, I highly recommend.
Response from the owner · 4 months ago
We are so happy to hear that you had a great experience at our nail salon! Your satisfaction is the greatest encouragement for our team. Thank you for trusting and choosing us to beautify your hands. If you have any new ideas or styles, please feel free to share them with us next time. See you soon!
Melina Lemas1 reviewiTotal number of Google reviews Melina has written across all businesses on Google Maps, not just this one.
DO NOT GO HERE!!!! My daughter gets her nails done all the time, but unfortunately her regular nail tech was sick & she needed to get them done for her High School graduation. So, she came here, bad decision,
her nails look horrible; she went in to get a fill & french tip done. My daughter told me she barely used anything on her nails to fill & not all of the nails she filled them. The french tips are not straight at ALL. They look like she was blindfolded when she did them. So, she asks her how much, she told her $60, then takes her wallet out & then says actually $70. She should be embarrassed to charge that much for a sloppy job & then over charges a teen like that. SHAME ON YOU NAIL SALON. HORRIBLE, DISTGUSTING. Should be ZERO STARS
Price: $60–80
Services: Nail painting
Response from the owner · 4 months ago
First, we would like to sincerely apologize that your child was not satisfied with their experience at our salon.
Unfortunately, that day was extremely busy, and we have not been able to determine which staff member provided the service. However, we take full responsibility for your disappointment and truly regret that we did not meet your expectations.
Thank you for taking the time to share your feedback. Your review helps us investigate the situation, improve our service, and ensure a better experience for all of our customers.
We would love the opportunity to make things right. If you are willing to give us another chance, please bring your child back to our salon, and we will have one of our experienced staff members redo the service at no charge.
Thank you again for your feedback and for helping us improve. We hope to welcome you back soon.
Angelica FloresLocal Guide · 27 reviewsiTotal number of Google reviews Angelica has written across all businesses on Google Maps, not just this one.
I would give them 6 stars if I could! It was my first time there and they treated me very sweetly. Got a deluxe gel pedicure. Very worth it. I had Kim and she made sure I was happy with my nails. I can’t wait to come back here for my manicure. 🤍
Price: $60–80
Response from the owner · 5 months ago
Thank you so much for choosing our nail salon and taking the time to share your experience! We are so happy to hear that you are satisfied with the service and nail design you chose. We hope to see you again soon to continue to care for and beautify you!
brittany fluker2 reviewsiTotal number of Google reviews brittany has written across all businesses on Google Maps, not just this one.
Thank you so much for choosing our nail salon and taking the time to share your experience! We are so happy to hear that you are satisfied with the service and nail design you chose. We hope to see you again soon to continue to care for and beautify you!
Jaelyn Goulart5 reviewsiTotal number of Google reviews Jaelyn has written across all businesses on Google Maps, not just this one.
Very nice nail salon, calm and comfortable. I really enjoyed my pedicure and I will definitely be coming back. Thank you for taking care of me David!
Services: Foot massages, Nail art, Nail painting, Pedicure, Exfoliation
Response from the owner · 6 months ago
Thank you so much for choosing our nail salon and taking the time to share your experience! We are so happy to hear that you are satisfied with the service and nail design you chose. We hope to see you again soon to continue to care for and beautify you!
Alexys Acosta2 reviewsiTotal number of Google reviews Alexys has written across all businesses on Google Maps, not just this one.
This place is so friendly, clean, and flexible. Both times I’ve visited they squeezed me in quick even though they were busy. Jeni did an amazing job on my nails, she was thorough, making sure my nails were filed and shaped perfectly. When I asked her to add a couple flowers to my nails she did way better than I even imagined. I also noticed the art she had done on her own nails. Shes amazing! The place was very clean and didn’t smell too strong of chemicals and they offered everyone a beverage which was nice. Their prices aren’t too bad. I paid $75 for acrylic French tip+ a flower design. They also gave me a free gift (either lotion or cuticle oil) for it being my first time along with a stamp card where you get $20 off your 6th time. Love this place, very satisfied any time I visit!!
Price: $60–80
Services: Foot massages, Nail art, Nail extensions, Polish removal, Nail painting, Acrylic nails, Nail repair
Response from the owner · 6 months ago
Thank you so much for choosing our nail salon and taking the time to share your experience! We are so happy to hear that you are satisfied with the service and nail design you chose. We hope to see you again soon to continue to care for and beautify you!
odalis gomez1 reviewiTotal number of Google reviews odalis has written across all businesses on Google Maps, not just this one.
My little one and I needed a spa day. We walked in, and they took us in. We didn’t have to wait long. The amazing part is they’re open 7 days a week. I’ve been receiving great service. They’re all so nice and welcoming. TY has been taking care of my nails lately, and I can say she does an amazing job! I show her an inspo pic, and she goes above and beyond, making it 10x better. 😌💅🏼
Services: Manicure
Response from the owner · 8 months ago
Thank you so much for choosing our nail salon and taking the time to share your experience! We are so happy to hear that you are satisfied with the service and nail design you chose. We hope to see you again soon to continue to care for and beautify you!
