Electrical installation service · Troup, TX · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%57+4Craft & service penalty42−5.8Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 54 outdoor lighting installersiPosition by Experts Score among all companies we track in this category. · better than 15%
4.8★★★★★43 Google reviews · 5 photos
93%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
19%reviews answered by the owner
$8.7ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
BNK Generator Services (Generator Specialties LLC) at a glance
Customers report that BNK Generator Services provides professional installation and maintenance for various standby and portable generator models, often noting fair pricing and clear communication regarding schedules and costs. Recurring themes include punctual arrivals, thorough technical work, and responsive follow-up for annual inspections or emergency repairs. The primary criticism involves a perception that the company shifted from offering ongoing service and repairs to focusing primarily on unit sales after initial installations.
Google rating: 4.8 out of 5 from 43 reviews (93% five-star).
Reviews on this page: 43 Google reviews (38 with written comments, 2 with photos).
Owner responses: the business replied to 19% of reviews.
Score profile vs other outdoor lighting installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
This companyOutdoor Lighting Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BNK Generator Services (Generator Specialties LLC): 79/100 on this factor. Category median: 94.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BNK Generator Services (Generator Specialties LLC): 74/100 on this factor. Category median: 92.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.BNK Generator Services (Generator Specialties LLC): 42/100 on this factor. Category median: 99.C
42
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BNK Generator Services (Generator Specialties LLC): 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BNK Generator Services (Generator Specialties LLC): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.BNK Generator Services (Generator Specialties LLC): 57/100 on this factor. Category median: 81.C
57
Bar = this company · dark tick = category median.
Star ratings
43 Google reviews we collected
4.8of 5
5 stars4093%
4 stars00%
3 stars12%
2 stars00%
1 star25%
Praise vs complaints
Phrases our text analysis found in 38 written reviews
99%praise
Praise8699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price660%
Reasonable440%
Overpriced00%
Not sure00%
$8.7k+1994% vs typical outdoor lighting installers
Middle half of what 6 customers paid ($6.8k–$11k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2023%
Would recommend1821%
Price & value1214%
Quality & results1113%
Speed & response1113%
Honesty & trust910%
Communication67%
What customers talk about
We read 38 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Without question, the most thorough, knowledgeable, professional service I have witnessed in E/TX.”
“Highly recommend this quality company for delivering outstanding generator service at a very fair price point.”
“BNK will deliver and set-up whatever you need and they can also provide routine maintenance - - all at a reasonable price.”
“Phillip and Bryan did an amazing job at installing our generator.”
“Best service I have gotten in a while , prompt respectful, excellent pricing and excellent product Briggs whole house generator”
“These guys are genuine and seriously the best around hands down.”
“They have since followed up each year with annual maintenance.”
People customers mention
Generac6 reviews
Paul3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
AdamLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Best service I have gotten in a while , prompt respectful, excellent pricing and excellent product Briggs whole house generator
Paid $5,000+Great priceService not listed
Alan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
BNK installed our Cummins 40kw generator in 2021. The entire process was transparent and executed per plan. They have since followed up each year with annual maintenance. They have excelled in emergency response to any issues we’ve had, such as a lightning strike. BNK has never let us down.
Paid $5,000+Reasonable priceService not listed
paulLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Good price. Professional installation. Works as advertised. Good people to deal with.
Paid $5,000+Reasonable priceService not listed
John8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
BNK handles all the major generators for home use. BNK will deliver and set-up whatever you need and they can also provide routine maintenance - - all at a reasonable price.
gregLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Phil and his staff are awesome!
Professional courteous install all the way and great communication
Thanks again
These guys are genuine and seriously the best around hands down. The Generator Supercenter and all others don’t even hold a candle to these guys. They are extremely fairly priced and very hometown customer focused. They really went above and beyond on my install and even addressed some electrical concerns while doing the generator install.
Jim GreenLocal Guide · 35 reviewsiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
I utilized BNK Services to service my generator. Without question, the most thorough, knowledgeable, professional service I have witnessed in E/TX. True generator subject matter experts you can trust to maintain your valuable equipment. Matt was simply outstanding, personable and professional. He is detailed oriented and truly the right guy to train young techs the correct way. Matt identified a safety issue that had escaped all other previous techs. He expertly rectified the safety issue and I am completely satisfied with the caliber of their work. Highly recommend this quality company for delivering outstanding generator service at a very fair price point.
Adam WrightLocal Guide · 16 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
BNK installed our Cummins 40kw generator in 2021. The entire process was transparent and executed per plan. They have since followed up each year with annual maintenance. They have excelled in emergency response to any issues we’ve had, such as a lightning strike. BNK has never let us down.
Price assessment: Reasonable price
Price: $5,000+
Services: Service not listed
paul landersLocal Guide · 20 reviewsiTotal number of Google reviews paul has written across all businesses on Google Maps, not just this one.
BNK handles all the major generators for home use. BNK will deliver and set-up whatever you need and they can also provide routine maintenance - - all at a reasonable price.
BNK Generator Services did EXACTLY what & how the owner explained before the installation process of the new stand-by generator. The contractors were very courteous, professional, & on time. They kept in touch by phone for delivery schedules, & even co-ordinated everything with the propane company!!
We have lost power 5 times since the installation, & the generator came on effortlessly each time. My husband & I said " it was was well worth it."
We were more than pleased! I would HIGHLY recommend this company.
Thank you, BNK for helping us.
Sherry Robertson
greg beckerLocal Guide · 70 reviewsiTotal number of Google reviews greg has written across all businesses on Google Maps, not just this one.
Paul and the team at BNK Generator Services are amazing and they get right back to you if you have any issues. I can't recommend them enough!!! I love my Generac!
