Megan Melone1 review
Terry was amazing! Super helpful and had my best interests in mind!
Review from Google · view on Google
Bob Brockland Buick GMC
Bob Brockland Buick GMC at a glance
Customers frequently praise the dealership for friendly staff, easy purchasing processes, and competitive pricing on tires and vehicles. However, several low-star reviews highlight significant issues with service department communication, delayed repairs, and unexplained diagnostic fees. Recurring complaints include a lack of timely updates on vehicle status and difficulties resolving warranty or post-sale problems, contrasting with the generally positive experiences reported during the initial sales process.
- Google rating: 4.7 out of 5 from 560 reviews (87% five-star).
- Reviews on this page: 560 Google reviews (416 with written comments, 21 with photos).
- Owner responses: the business replied to 64% of reviews.
- Most recent review: October 24, 2026.
- Service: Tire Repair Shop serving Columbia, Illinois.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★560 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Laura Raineri2 reviews
Excellent customer service! Helped us despite the service department being closed. Fast and expertly done. Thank you.
Response from the owner · a day ago
Knowing our after-hours help and swift, expert service met your needs is rewarding. Your kind words mean a lot to our team.
Review from Google · view on Google
Adam Asselmeier1 review
Top notch sales team! Ryan and Chad made the buying process a breeze!
Response from the owner · a week ago
Providing a smooth buying process is something our sales team takes pride in. Hearing that they made your purchase feel like a breeze means a lot to us.
Review from Google · view on Google
Robert Dowling6 reviews
Timely and convenient
Response from the owner · a week ago
Thank you for the five-star rating. We’re glad your experience was timely and convenient.
Review from Google · view on Google
Andrew Malone5 reviews
Awesome experience all the way around! The salesman was excellent and worked miracles got everything I wanted in a new truck!! The Manager was amazing gave as a deal we could work with. Didn’t expect to even get truck a that day! The finance manager was amazing laid everything out easy and understandable. Everyone was really nice, friendly, and really made you feel good about your decision! The detailing man was amazing got the truck washed, waxed, cleaned, and tires shining. I was blown away got an awesome deal for a brand new truck! The best thing is that BOB BROCKLAND DEALERSHIP has a lot of Christian people working there!! I have a lot of Respect for them and they have a life long customer! Stop in they are there to get you in what you want and need. Thanks guys God bless!!!
Response from the owner · 2 weeks ago
Knowing that we could make the purchase of your new truck happen the same day and exceed your expectations means a lot to our team. Our sales, management, finance, and detailing teams are pleased they could guide you through each step with friendly service and a showroom finish. Thank you for your kind words and for choosing our dealership as a lifelong partner.
Review from Google · view on Google
Daniel Long3 reviews
Since 2012 I have purchased over 15 vehicles for my business from Brockland GMC. The sales staff (Dan Burke)is phenomenal. The Best Service Staff(Paul,Tim Samantha )in the St Louis area!
Response from the owner · 2 weeks ago
Hearing that our sales staff and service department rank among the best in the St. Louis area means a lot to us. Thank you for trusting our dealership with more than fifteen business vehicle purchases since 2012.
Review from Google · view on Google
Regina Pitts4 reviews
This is long waited but Bob Brockland is the place to go. Ryan and Chad were able to make a deal with me on a car when no dealership would. I don't know how many places I went to and I was almost at a point of giving up. They're so kind and just took care of me like no other dealership had or has. I owe then such a big hug and tell everyone and any one who compliments me on my car or even says they're looking for a car to go to them. I'm so so grateful for all the work they put in and they even feed us lol ♥️♥️♥️♥️ Bob Brockland Buick GMC
Response from the owner · 2 weeks ago
Knowing our team could help you find a car when other dealerships couldn’t means a lot to us. We’re thrilled you felt so well cared for and even enjoyed a snack during your visit. Thank you for sharing your experience and for your heartfelt recommendation.
Review from Google · view on Google
charles stuard11 reviews
Exceptional service. Tim is a great service manager, very helpful.
Response from the owner · 3 weeks ago
We’re glad you found our service exceptional. Hearing that our service manager was so helpful means a lot to our service team.
Review from Google · view on Google
Candace Potter1 review
Had a great experience buying a car with Ryan, Dan, & Chad. They made the transition easy and explained everything very well. I would recommend them to anyone looking to buy a new vehicle.
Response from the owner · 3 weeks ago
We’re glad the process of purchasing your vehicle went smoothly and our sales team could explain every step clearly. Hearing that you’d recommend us to anyone looking for a new vehicle means a lot to our team.
Review from Google · view on Google
MONTY HOFFARTHLocal Guide · 19 reviews
Wyatt was great to work with on the purchase of my Buick Enclave. I have never owned a Buick and after his suggestion and test drive I was sold! Bob Brockland allows you the opportunity to be comfortable with the vehicle before purchasing and they make the process easy. I highly recommend Bob Brockland in Columbia Illinois and ask for Wyatt!
Response from the owner · 3 weeks ago
Your new Buick Enclave is in great hands. Knowing that our approach helped you feel at ease and made your purchase simple is rewarding. Thank you for recommending our dealership and encouraging others to work with our sales team.
Review from Google · view on Google
Business details
- Address: 580 Old Rte 3, Columbia, IL 62236
- Phone: (618) 215-5603
- Website: brockland.com
- Service area: Columbia, IL