Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts
Google reviewers rate the agency 4.8 out of 5 based on 634 reviews, with the owner responding to 73% of them. Positive feedback highlights efficient home sales, strong communication, organized processes, and helpful guidance for both buyers and sellers, including support for complex transactions. However, some low-star reviews criticize perceived unresponsiveness, inconsistent service quality, and alleged unethical practices regarding contract disputes or contractor referrals.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
634 Google reviews we collected
Phrases our text analysis found in 574 written reviews
How often each topic comes up in the written reviews
We read 574 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was incredibly helpful before I found a house, guided me through the 30 day closing, and she is still helping me out even after closing.”
“The communication with Tracy Lucido from the beginning has been unprofessional and rude.”
“I would strongly recommend and encourage their services if a realty service is needed.”
“…bully her way into claiming my deposit that doesn't belong to her I HIGHLY recommend you do business elsewhere and not with the Bob Lucido Team!…”
“Truly great service from start to finish—thank you Lauren and the Bob Lucido team!”
“This has to be the worst experience I’ve had selling a house with this “team.”
“From start to finish, they were professional, knowledgeable, responsive, and genuinely committed to helping us achieve our goals.”
“…he house ready to sell, and he has a great track record of getting a good price in a short time, and in getting the deal to closing.…”
“I got asking price but Bob was pretty munch Nonexistent every step of the way.”
“She kept me informed throughout the entire process, provided helpful guidance, and worked hard to make sure everything went as smoothly as possible.”
“I would highly recommend Lauren Chin to anyone looking for a reliable, caring, and professional agent.”
“Seems awful shady to me that they were able to close with an new buyer only ten days from the time things broke off with us.”
praise complaint · found by our text analysis, Google review wording unchanged.
Lauren Chin and the Bob Lucido Team of Keller Williams are OUTSTANDING!!!! I would strongly recommend and encourage their services if a realty service is needed.
Lauren Chin is absolutely incredible! Highly recommend her for any of your real estate needs!
I was so pleased how easy Bob made the listing process. Our house was listed and sold within a week. Our house was sold as a result of an open house which drew more people than I thought would show up.
Very positive expereience working with the Lucido Team to sell our House. Very well organized and efficient! They understand the market conditions better than Zillow. Use Team Lucido as this is your home. Why would you rely on an Algorythm when your dealing with a Home, not just a house? Deal with real People!
Lauren is the best there is! As a first-time homebuyer, she made the entire process so easy and stress-free. She was incredibly helpful before I found a house, guided me through the 30 day closing, and she is still helping me out even after closing. Truly great service from start to finish—thank you Lauren and the Bob Lucido team!!
Lauren chin was the best she came in and got the job done .she was my second realtor and it was smooth rolling first day I met her we went to go look at a house that I was interested in. She held her cool. She was very professional. I seen this lady get down on her hands and knees with a dress on to check my sub…
4.8 ★★★★★ 634 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Lauren Chin and the Bob Lucido Team of Keller Williams are OUTSTANDING!!!! I would strongly recommend and encourage their services if a realty service is needed.
Thanks Marc!
Lauren Chin is absolutely incredible! Highly recommend her for any of your real estate needs!
Thanks Ari!
Bob and team were a great help through a long and challenging process.
Thanks John!
I was so pleased how easy Bob made the listing process. Our house was listed and sold within a week. Our house was sold as a result of an open house which drew more people than I thought would show up.
Thank you John
Very positive expereience working with the Lucido Team to sell our House. Very well organized and efficient! They understand the market conditions better than Zillow. Use Team Lucido as this is your home. Why would you rely on an Algorythm when your dealing with a Home, not just a house? Deal with real People!
Thank you, Doug!
Lauren is the best there is! As a first-time homebuyer, she made the entire process so easy and stress-free. She was incredibly helpful before I found a house, guided me through the 30 day closing, and she is still helping me out even after closing. Truly great service from start to finish—thank you Lauren and the Bob Lucido team!!
Thanks, Joseph!
Lauren chin was the best she came in and got the job done .she was my second realtor and it was smooth rolling first day I met her we went to go look at a house that I was interested in. She held her cool. She was very professional. I seen this lady get down on her hands and knees with a dress on to check my sub pump she did a wonderful job definitely would recommend her to anyone
That's great, Markeiha! Thank you
I had a wonderful experience working with Lauren Chin to sell my house. From the beginning to the closing, Lauren was professional, knowledgeable, patient, and always available to answer my questions. She kept me informed throughout the entire process, provided helpful guidance, and worked hard to make sure everything went as smoothly as possible. Selling a home can be stressful, but Lauren’s communication, dedication, and support made the experience much easier for me. I truly appreciate all of her hard work and effort in successfully selling my home. I would highly recommend Lauren Chin to anyone looking for a reliable, caring, and professional agent. Thank you so much, Lauren, for everything you did for me and my family! ❤️ I would highly recommend the Lucido Team and would definitely use them again.
Thanks, Chioma!
Lauren Chin was very professional, patient and helpful during the house sale process.
Great to hear, Jasper!
"The Lucido Group provided exceptional support throughout our entire home-selling process. From arranging a professional stager and building a strong online presence to managing showings and creating stunning brochures, they handled every detail seamlessly. Their strategy resulted in an amazing open house and multiple offers within a single day. We couldn't have asked for a better team!"
Thanks Renee!
Bob Lucido Team of Keller Williams Lucido Agency on Google Maps →
Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts
