Google reviewers rate Bonsai Design + Build 4.7 out of 5 based on 29 reviews, with the owner responding to 21 percent of comments. Clients frequently highlight the firm's integrated design and build process, noting strong communication, attention to detail, and successful management of custom home projects and remodels. While many praise the team's professionalism and ability to stay within budget, a recurring criticism in low-star reviews involves final costs significantly exceeding initial estimates despite clear budget constraints.
Google rating: 4.7 out of 5 from 29 reviews (90% five-star).
Reviews on this page: 29 Google reviews (26 with written comments, 1 with photos).
Owner responses: the business replied to 21% of reviews.
Most recent review: August 28, 2026.
Service: Architect serving Denver, Colorado.
Data from Google, last updated November 13, 2026.
Star ratings
29 Google reviews we collected
4.7of 5
5 stars2690%
4 stars00%
3 stars13%
2 stars00%
1 star27%
Praise vs complaints
Phrases our text analysis found in 26 written reviews
96%praise
Praise4896%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1224%
Communication1122%
Quality & results918%
Would recommend816%
Price & value510%
Speed & response36%
Honesty & trust24%
What customers talk about
We read 26 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His crew were not perfect, but they were polite, always showed up, and ultimately got the job done.”
“Amazing work, professional team, great communication!”
“Throughout the process, Bonsai’s attention to detail and craftsmanship really stood out.”
“Finally, we recommend the “design/build” concept as practiced by Bonsai.”
“Unfortunately, none of that was true; the cost was fair, but not cheap, it took longer than expected, and mistakes were made.”
“…seamless throughout and enabled them to schedule the project phases efficiently.…”
“Not all of the delays and mistakes were the fault of Bonsai, although some were.”
“It’s clear that their culture is built on integrity, professionalism, and strong relationships.”
People customers mention
Josh4 reviews
Sarah4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
This review has been carefully considered and probably not what you would expect from a 5-star review. You might assume the project was cheaper than expected, done before promised and/or no mistakes were made. Unfortunately, none of that was true; the cost was fair, but not cheap, it took longer than expected, and mistakes were made. Not all of the delays and mistakes were the fault of Bonsai, although some were. Despite the hiccups, Josh (the owner) made sure the issues were addressed, looked me in the eye when his crew was responsible, and "owned" the project until its completion. His crew were not perfect, but they were polite, always showed up, and ultimately got the job done. In reality, when having a complicated project done on an existing, lived in home, stuff happens. What almost never happens is that the people responsible, stay responsible and see it through to completion. And, after all was said and done, they did great work. That is why I gave the 5-stars and can recommend Josh and his team without hesitation.
Response from the owner · 2 months ago
Thanks Stephen. Your honest review is much appreciated!
Leigh Lutz3 reviewsiTotal number of Google reviews Leigh has written across all businesses on Google Maps, not just this one.
We recently engaged Bonsai Design + Build for a major home remodel. The project included expanding our kitchen, removing the wall between the living room and dining room to create open space, and remodeling two bathrooms with walk-in showers.
Perhaps most significantly, while our budget for this project evolved, the final cost came in at less than what we anticipated. A project of this quality delivered under budget is quite a win.
The kitchen expansion is a complete success. We now have significantly more counter and storage space, better flow, and a layout that actually works for cooking and entertaining. The open design made a huge difference as well – the removal of the wall between the living and dining rooms brought in so much more natural light and made the entire space feel larger and more connected.
The bathroom remodels are just as impressive. Both walk-in showers are modern, spacious and thoughtfully designed to meet our requirements and with high-quality finishes. They not only look great but are also more functional and comfortable than before.
Throughout the process, Bonsai’s attention to detail and craftsmanship really stood out. Everything feels solid, well-built, and carefully executed. The home is nearly 100 years old, with several original features still in place. The carpenters and craftsmen did a superb job of matching and blending the new construction with the original features.
Grace Harmon at Bonsai was tremendously helpful to us in making design and finish recommendations. In many ways we would have been lost without her guidance.
Finally, we recommend the “design/build” concept as practiced by Bonsai. We made several changes to the project as it progressed; some by choice, some due to things discovered in the home as the project unfolded. Having the ability to change design on the fly, with relatively little time delay or hassle, is a big advantage.
Price assessment: Great price
Services: Design
Response from the owner · 7 months ago
Thank you so much for the positive review Leigh. It was great working with you and Susan and on your amazing home!
Kate ScottLocal Guide · 58 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
I would highly recommend the Bonsai team! It’s clear that their culture is built on integrity, professionalism, and strong relationships. We’ve truly enjoyed getting to know them as a partner.
Their team consistently shows up engaged, supportive, and collaborative. They value partnerships, prioritize connection, and bring a positive, solutions-focused energy to every interaction. You can tell they genuinely care about their people, their partners, and their clients.
I would trust Bonsai with any of our clients and highly recommend them to anyone looking for a company that leads with both quality and character!
Response from the owner · 7 months ago
Thank you Colleen! Weve enjoyed working with you as well.
Jonathan Saiz4 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
It takes a certain type of Architect to work with an artist to create a collaborative vision from the ground up. Where every nook, feature and space is a sculptural artwork in itself. When we were looking in Denver to start this type of project, we first gravitated towards Bonsai because of their integrated architecture and building process built into one. We wanted to be able to trust that all the moving parts were held in the single framework that Bonsai offers.
We came up with ideas, drawings, and even 3D models, showed them to the team and they translated these into reality and always made them even better. It felt like a real collaboration, but when things got overwhelming or confusing, they always helped educate and inform the process. This was especially valuable for us as first-time home builders. As an artist, I’ve been a part of a lot of creative collaborations, and this one was definitely the best.
As far as the cost and budgetary process went, we loved the sensitive and generous balance of transparency mixed with the behind the scenes navigating and negotiating Josh did for us. Building a house from the ground up is a daunting process and we felt supported by Bonsai during the ups and downs of it. At the end of the project, with the last check signed, We were thrilled with how much were able to create with our budget. Adjustments were made, but always thoughtfully and with collaborative transparency.
Building a home is a very personal experience, the type of experience as humans we used to have with friends. “Barn-raisings” created communities that feel like family. It was amazing to have THIS experience with Josh and everyone at Bonsai. Because of this, our new home looks and feels embedded with that type of energy. Thoughtful, beautiful, creative and worthwhile. We’d absolutely work with Bonsai again.
Jonathan & Dean
Price assessment: Great price
Services: Design, Service not listed
Response from the owner · 8 months ago
Hi Jonathan,
Thank you so much for taking the time to write such a thoughtful review. We truly appreciate the care you put into your words—it means a great deal to us.
It was an absolute pleasure working with you. Your creativity and perspective as an artist made the entire experience both inspiring and enjoyable. We are grateful for the opportunity to collaborate and would welcome the chance to work together again in the future.
Thank you again for your kind feedback and for being such a wonderful client.
Hailey Lorino2 reviewsiTotal number of Google reviews Hailey has written across all businesses on Google Maps, not just this one.
Sucha an awesome friendly smart group. Always willing to go the extra next step. A talented group with Creative, Sustainable choices. They are conscientious about each choice for each project in its different needs and requirements!
Robert Dempster1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
The design process of our remodel has been smooth and we are getting ready to start construction. Josh and Grace listened to our requirements and helped us to implement them in a design we are happy with and to reduce the scope of the project to fit our budget. They have been easy to communicate with and thorough in considering all aspects of the project. We like the flat fee for the design process and that it can be credited toward the build phase if that is done through Bonsai as well. We are looking forward to working with them to bring our project to completion.
