Cell phone store · Wheeling, IL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%84+53.4Reliability 28%74+20.9Replies to reviews 8%40+3.3Momentum penalty89−1.1Experts Score= 76Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 41 electronics repair shopsiPosition by Experts Score among all companies we track in this category. · better than 58%
4.8★★★★★234 Google reviews · 9 photos
95%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the store for helpful staff who assist with device upgrades, contact transfers, and troubleshooting, often contrasting positive experiences with issues at other locations. However, recurring criticisms involve perceived dishonesty regarding product condition, such as selling used phones with hidden defects, and confusing promotional pricing structures that require credit checks or extended contracts. Reviewers also note instances where staff allegedly provided incorrect information about return policies or plan flexibility, leading to dissatisfaction with the overall service.
Google rating: 4.8 out of 5 from 234 reviews (95% five-star).
Reviews on this page: 234 Google reviews (202 with written comments, 1 with photos).
Owner responses: the business replied to 93% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Boost MobileElectronics Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Boost Mobile: 84/100 on this factor. Category median: 79.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Boost Mobile: 74/100 on this factor. Category median: 72.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Boost Mobile: 89/100 on this factor. Category median: 100.A
89
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Boost Mobile: 40/100 on this factor. Category median: 60.C
40
Bar = this company · dark tick = category median.
Star ratings
234 Google reviews we collected
4.8of 5
5 stars22395%
4 stars10%
3 stars21%
2 stars10%
1 star73%
Praise vs complaints
Phrases our text analysis found in 202 written reviews
95%praise
Praise14395%
Complaints85%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7147%
Quality & results2013%
Price & value1711%
Would recommend1711%
Speed & response107%
Honesty & trust107%
Communication64%
What customers talk about
We read 202 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are absolutely knowledgeable, polite and so professional.”
“We had a fantastic experience with these two representatives in the store, Stephanie and Young.”
“Megan helped me add a line to my plan for my son at a great price, thank you!”
“Boss Mobile is an excellent company; I highly recommend them.”
“Phone replacement - everything was very fast, high-quality, professional.”
“Very bad signal, phones have no signal all the time and the internet is very slow.”
“At no point did I feel rushed or like she was just trying to make a sale, she genuinely cared about helping me.”
“The associate lied 3× about the policy, the product, and the packaging.”
“They were very helpful, patient, and explained everything very well.”
People customers mention
Jessica12 reviews
Megan7 reviews
Estefany6 reviews
Samsung4 reviews
Stefany3 reviews
Victor3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSane3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We had a fantastic experience with these two representatives in the store, Stephanie and Young. They are absolutely knowledgeable, polite and so professional.
Thank you!
Atanas Ionchev
ООлег3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Very disappointing experience. I bought a used iPhone here, and the next day I discovered that Face ID does not work. I contacted the store, but they refused to take the phone back and told me to take it to a repair shop myself. I was not informed about the Face ID problem when I purchased the phone. I would not recommend this store.
Hhermelinda1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
BEST LOCATION EVER DONT GO ANYWHERE ELSE The people here are awesome they helped me and my husband fix our xfinity issue that palatine location caused and I upgraded on a really good deal the girl helped me transfer my stuff no extra cost
JJuan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
BEST BOOST EVER THEY HELPED ME FIX ISSUES THAT BOOST IN PALATINE CAUSED.thank you Stefany !!
PPaulina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excelente compañía boss móvil les recomiendo y excelente servicio y amabilidad.
Muy buen ofertas compré 2 teléfonos por $50 !! Gracias mejor tienda de todo Illinois
MMichael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Megan was able to recover my contacts even after my phone was completely dead! Thank you megan
We had a fantastic experience with these two representatives in the store, Stephanie and Young. They are absolutely knowledgeable, polite and so professional.
Thank you!
Atanas Ionchev
Response from the owner · a day ago
Hi Sane, Thank you for visiting our Boost Mobile in Wheeling IL! We’re glad you enjoyed your Boost Mobile prepaid wireless experience. We pride ourselves on offering great customer service, flexible, affordable plans with reliable nationwide service. We appreciate your support and can’t wait to see you again soon!
M
Marcos Emmanuel1 reviewiTotal number of Google reviews Marcos has written across all businesses on Google Maps, not just this one.
Hi Marcos Emmanuel, Thank you for visiting our Boost Mobile in Wheeling IL! We’re glad you enjoyed your Boost Mobile prepaid wireless experience. We pride ourselves on offering great customer service, flexible, affordable plans with reliable nationwide service. We appreciate your support and can’t wait to see you again soon!
О
Олег Кукушкин3 reviewsiTotal number of Google reviews Олег has written across all businesses on Google Maps, not just this one.
Very disappointing experience. I bought a used iPhone here, and the next day I discovered that Face ID does not work. I contacted the store, but they refused to take the phone back and told me to take it to a repair shop myself. I was not informed about the Face ID problem when I purchased the phone. I would not recommend this store.
Response from the owner · 3 weeks ago
Hi Олег Кукушкин. I am sorry to learn of your experience at the store and we look forward to doing a better job to serve you in the future. If you would like to share more details about your experience and work towards a resolution please email us at [email protected]
H
hermelinda1 reviewiTotal number of Google reviews hermelinda has written across all businesses on Google Maps, not just this one.
BEST LOCATION EVER DONT GO ANYWHERE ELSE The people here are awesome they helped me and my husband fix our xfinity issue that palatine location caused and I upgraded on a really good deal the girl helped me transfer my stuff no extra cost
Response from the owner · a month ago
Hi hermelinda, Thank you for visiting our Boost Mobile in Wheeling IL! We’re glad you enjoyed your Boost Mobile prepaid wireless experience. We pride ourselves on offering great customer service, flexible, affordable plans with reliable nationwide service. We appreciate your support and can’t wait to see you again soon!
J
Juan Hernandez2 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
BEST BOOST EVER THEY HELPED ME FIX ISSUES THAT BOOST IN PALATINE CAUSED.thank you Stefany !!
Response from the owner · a month ago
Hi Juan Hernandez, Thank you for visiting our Boost Mobile in Wheeling IL! We’re glad you enjoyed your Boost Mobile prepaid wireless experience. We pride ourselves on offering great customer service, flexible, affordable plans with reliable nationwide service. We appreciate your support and can’t wait to see you again soon!
M
Maria1 reviewiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Hi Maria, Thank you for visiting our Boost Mobile in Wheeling IL! We’re glad you enjoyed your Boost Mobile prepaid wireless experience. We pride ourselves on offering great customer service, flexible, affordable plans with reliable nationwide service. We appreciate your support and can’t wait to see you again soon!
C
Carmen Huicochea1 reviewiTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
La ninas que trabajan aqui ayudan con todo estan tan lindas
Response from the owner · a month ago
Hi Carmen Huicochea, Thank you for visiting our Boost Mobile in Wheeling IL! We’re glad you enjoyed your Boost Mobile prepaid wireless experience. We pride ourselves on offering great customer service, flexible, affordable plans with reliable nationwide service. We appreciate your support and can’t wait to see you again soon!
P
Paulina Escobedo1 reviewiTotal number of Google reviews Paulina has written across all businesses on Google Maps, not just this one.
Excelente compañía boss móvil les recomiendo y excelente servicio y amabilidad.
Muy buen ofertas compré 2 teléfonos por $50 !! Gracias mejor tienda de todo Illinois
Response from the owner · 3 months ago
Hi Paulina Escobedo, Thank you for visiting our Boost Mobile in Wheeling IL! We’re glad you enjoyed your Boost Mobile prepaid wireless experience. We pride ourselves on offering great customer service, flexible, affordable plans with reliable nationwide service. We appreciate your support and can’t wait to see you again soon!
J
Jose Miguel Constantino1 reviewiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Hi Jose Miguel Constantino, Thank you for visiting our Boost Mobile in Wheeling IL! We’re glad you enjoyed your Boost Mobile prepaid wireless experience. We pride ourselves on offering great customer service, flexible, affordable plans with reliable nationwide service. We appreciate your support and can’t wait to see you again soon!
A
Alejandra Rodriguez1 reviewiTotal number of Google reviews Alejandra has written across all businesses on Google Maps, not just this one.
Hi Alejandra Rodriguez, Thank you for visiting our Boost Mobile in Wheeling IL! We’re glad you enjoyed your Boost Mobile prepaid wireless experience. We pride ourselves on offering great customer service, flexible, affordable plans with reliable nationwide service. We appreciate your support and can’t wait to see you again soon!
