Boston Flawless Homes holds a 5/5 rating from 202 Google reviews, with the owner replying to 80% of them. Customers frequently praise the team for punctuality, thorough deep cleaning, clear communication, and fair pricing, often noting pre-service walkthroughs and consistent attention to detail. One low-star review criticizes a rushed and incomplete deep clean of an empty house, citing untouched areas with dust and grime.
Google rating: 5.0 out of 5 from 202 reviews (100% five-star).
Reviews on this page: 202 Google reviews (168 with written comments, 14 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: October 17, 2026.
Service: House Cleaning Service serving Boston, Massachusetts.
Data from Google, last updated November 11, 2026.
Star ratings
202 Google reviews we collected
5.0of 5
5 stars201100%
4 stars00%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 168 written reviews
99%praise
Praise33499%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7522%
Staff & attitude7422%
Would recommend7422%
Speed & response4714%
Honesty & trust3611%
Communication165%
Price & value154%
What customers talk about
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They did such a great job with the cleaning service.”
“Everyone was super polite, and I really appreciated that they came by for a visit beforehand to check things out before starting the actual work.”
“We are happy with the results and would absolutely recommend her to anyone looking for a great cleaning crew!”
“We quickly found Boston Flawless Homes, but since it was a Saturday, we figured the timing wouldn't work.”
“After a quick look around, Catielly understood our situation, and genuinely wanted to help.”
“Not only do they do an excellent cleaning job, the communication, reliability, and caretaking are superb.”
“They got every hard to reach place, and moved things around to make sure every inch was cleaned efficiently.”
“She gave us a reasonable quote for a "deep cleaning" and offered to come back early the next morning (Sunday) with her team -- what more could we ask for?”
People customers mention
Catielly15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
They did such a great job with the cleaning service. Everyone was super polite, and I really appreciated that they came by for a visit beforehand to check things out before starting the actual work.
Response from the owner · 3 weeks ago
Tej, we are very grateful for your kind words and support. It was a pleasure assisting you with the care of your home. We are here whenever you need us.
Reilly Downey1 reviewiTotal number of Google reviews Reilly has written across all businesses on Google Maps, not just this one.
Does such an incredible job!! Came home from the weekend away to completely deep cleaned apartment, it’s looked so different in the best way, was so beyond happy with the outcome and how much was done!
Response from the owner · a month ago
Dear Reilly, we much appreciate your kind words and support.
Leslie Sherman2 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
My husband and I recently moved into a new rental townhome which just didn't feel clean. After two days of trying on our own, we realized we needed professional help. We quickly found Boston Flawless Homes, but since it was a Saturday, we figured the timing wouldn't work. We were very happy when Catielly answered our call, and even happier when she said she could come that afternoon to give us an estimate. She was very kind and compassionate. After a quick look around, Catielly understood our situation, and genuinely wanted to help. She gave us a reasonable quote for a "deep cleaning" and offered to come back early the next morning (Sunday) with her team -- what more could we ask for? When we returned after they had finished, we were thrilled. The house looked clean, smelled clean, and was clean! Catielly and her team really paid attention to the details and made sure everything was spotless. Their wonderful work made such a difference for us, and we were finally able to settle in and enjoy our new home. We are so glad we found Boston Flawless Homes!
Price assessment: Reasonable price
Services: Moving-related cleaning, Deep clean
Luciano Batista2 reviewsiTotal number of Google reviews Luciano has written across all businesses on Google Maps, not just this one.
Catielly and her team at Boston Flawless Homes do an amazing job cleaning our home! They are very thorough, detail-oriented, and take the time to make sure everything was spotless. The whole house looked and felt incredibly clean and fresh when they are finished. We are happy with the results and would absolutely recommend her to anyone looking for a great cleaning crew!
Price assessment: Reasonable price
Services: Standard cleaning, Deep clean
Mara Pereia1 reviewiTotal number of Google reviews Mara has written across all businesses on Google Maps, not just this one.
They're really good! They completely cleaned my entire apartment for me after just moving in, and for a good price! They even helped to get rid of and sort through the previous tenant's stuff that was left behind
Price assessment: Great price
Price: $250–300
Services: Standard cleaning, Moving-related cleaning, General housekeeping, Deep clean
Dielen Matos6 reviewsiTotal number of Google reviews Dielen has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I’m very happy with Catielly and her team! They did an amazing job cleaning my house in Peabody. Everything was spotless, organized, and smelling fresh. They were professional, careful with every detail, and did an excellent job. I highly recommend Catielly and her team to anyone looking for a reliable and thorough cleaning service! 🧼✨
Response from the owner · 2 months ago
Thank you so much for your kind words! It was a pleasure taking care of your home. We look forward to continuing to serve you and more families in the Peabody community!
Micaela Kaplan10 reviewsiTotal number of Google reviews Micaela has written across all businesses on Google Maps, not just this one.
Catielly and her team did an absolutely amazing job, and I can’t thank them enough. They got into every nook and cranny of my house and made it feel useable again. They were friendly and kind and did such a thorough job. Can’t wait to see them again soon!
Price assessment: Great price
Price: $150–200
Response from the owner · 2 months ago
Micaela, we are grateful for your kind words and support. It was a pleasure to take care of your home.
