Google reviewers rate Boston Medical Aesthetics 4.9 out of 5 based on 296 reviews, frequently praising the clinic's clean environment, knowledgeable staff, and natural results from services like Botox, fillers, and HydraFacials. Positive feedback highlights personalized care, punctuality, and transparent pricing, while the owner responds to every review. However, a recurring criticism in lower-star excerpts involves communication breakdowns, including front desk unresponsiveness, documentation errors, and instances where injectors deviated from patient preferences or previous treatment plans.
Google rating: 4.9 out of 5 from 296 reviews (96% five-star).
Reviews on this page: 296 Google reviews (257 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Medical Spa serving Boston, Massachusetts.
Data from Google, last updated November 2, 2026.
Star ratings
296 Google reviews we collected
4.9of 5
5 stars28496%
4 stars10%
3 stars00%
2 stars31%
1 star83%
Praise vs complaints
Phrases our text analysis found in 257 written reviews
94%praise
Praise42294%
Complaints296%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14933%
Would recommend9521%
Quality & results8118%
Honesty & trust5212%
Communication4710%
Speed & response143%
Price & value133%
What customers talk about
We read 257 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Girls at the front desk are helpful answering my questions to the best of their ability, which made me comfortable coming in to see Kate for a consultation.”
“I felt completely confident in her hands and would absolutely recommend her!”
“I will not return, and based on my experience, I cannot recommend this business.”
“The professionalism, attention to detail, and genuine kindness are unmatched.”
“It is in the crows feet where I wanted injections and injecting too low gives you an eye shelf that makes your smile messed up.”
“She genuinely goes above and beyond to make you feel comfortable and taken care of.”
“…ical Center to mind, which raises concerns for me about a potentially misleading impression of affiliation.…”
“She was thoughtful about every step, explained what she was doing, and made sure I was comfortable the entire time.”
“Her steady hand and attention to detail immediately made me feel comfortable, and she was very responsive to what I needed throughout the process.”
“I understand why med spas have cancellation and no-show policies, and I don't think those policies are unreasonable.”
“The location was a bit of a challenge to find but overall, it was worth it.”
“Their recommendations for how many appointments/why certain spots, etc also seemed genuine to me rather than trying to overcharge me.”
People customers mention
Botox50 reviews
Jennifer23 reviews
Erin21 reviews
Amanda20 reviews
Jen14 reviews
Natalie12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Been coming here since Jen’s office was two small rooms and a little front desk! Amazing to see the progress from that to this amazing large space! So happy for her! The staff is also amazing, Kate helped me balance the right side of my face with filler which I didn’t know could help with some lines under the bags of my eyes. Girls at the front desk are helpful answering my questions to the best of their ability, which made me comfortable coming in to see Kate for a consultation. During the check out process, the girl at the front desk (didn’t get her name, sorry!) made sure I had an alle account to see if I had any points I can use (also didn’t know about that). Overall the experience was great. Thank you BMA for keeping me pretty!
Response from the owner · 6 days ago
Thank you so much for being with us since the early days, Maggie! ❤️ It’s been amazing to see how much BMA has grown, and we’re so grateful to have you as part of it. We’re so happy you had a great experience with Kate and our front desk team. We love being able to help our patients feel comfortable, informed, and taken care of every step of the way. And of course, we’re always happy to help you make the most of your Allē points! Thank you for your continued support and for trusting us to keep you feeling your best!
A
Alara Ulker5 reviewsiTotal number of Google reviews Alara has written across all businesses on Google Maps, not just this one.
Im so disappointed. I was so excited and loved their work online and on social media but had the strangest interaction with their front desk staff over the phone this afternoon. I called to get an estimate and make an appointment to transfer my care to their clinic and the whole time it felt like front desk girl either did not want to deal with all my questions or just didnt know the information but it felt very difficult to get info from her. She was like audibly sighing, and kept giving me very limited information, which I understand because she did say it just depends and you have to come in which I completely understand but she was saying it so fast and dismissively I had to ask many times for her to repeat made me feel like I was inconveniencing her.
I still went on to make an appointment because I thought this is probably a grumpy person and the care is still good, but then I asked the information of the provider that I would be scheduled with. She kept refusing to give me with a full name and only told me their first name and repeatedly said she doesn’t feel comfortable that it wouldn’t be right to give her last name. I told her I just wanted to see their work, experience and products but she sounded so defensive about giving me the full name? Which I found so sketchy.
I communicated to her that this made me uncomfortable just the way she wasn’t sharing enough information with me and she gave me major attitude said “okkkaaay???”. The interaction made me feel so uncomfortable and deterred me from working with them. Anyone could be having a hard day but I hope the practice will consider how prospective patients are treated during their first call.
Response from the owner · a week ago
Hi Alara, thank you for sharing your feedback. For the past 16 years, we’ve worked hard to build a practice where people feel welcomed, respected, and well cared for. I’m very thoughtful about who represents our office at the front desk, knowing how important that first interaction is. I value our team’s professionalism and know them to be positive, helpful, and committed to informing prospective patients.
To clarify, our team is trained to explain how pricing works and provide general estimates over the phone. An exact, personalized quote requires an in-person assessment because treatment recommendations vary with each person’s needs and goals. We also introduce our providers and direct callers to our website for their full credentials, bios, and before-and-after photos, with additional examples on social media. These resources are intended to help people make an informed decision.
While I wasn’t part of your conversation, knowing our team and the guidance I’ve given them, I believe the intent was to help you find the most complete and accurate information. I recognize that you experienced the interaction differently. We value the opportunity to welcome new patients, and we want people to feel comfortable asking questions. Our intention in directing you to these resources is to provide thorough, accurate information to help guide your decision, rather than to withhold information or dismiss your questions.
Choosing a practice is a personal decision, and we respect your choice and wish you all the best.
Jennifer
V
Vittoria Carbini2 reviewsiTotal number of Google reviews Vittoria has written across all businesses on Google Maps, not just this one.
I truly can’t say enough wonderful things about Erin! This was my first experience with injectables, and as someone who is absolutely not a fan of needles, I couldn’t have asked for a better person to guide me through it. Erin has been so incredibly kind, patient, supportive, and caring every step of the way. She genuinely goes above and beyond to make you feel comfortable and taken care of. I look and feel amazing, and I’m so grateful to have found her! She’s truly fabulous at what she does, and I would trust her with absolutely anything. Thank you, Erin! ❤️
Response from the owner · 2 weeks ago
Hi Vittoria,
Thank you so much for taking the time to share this! Your kind words mean a lot to our whole team. Erin will be so touched to read your review! Making someone feel comfortable and cared for is exactly what we want every visit to feel like, and she truly is wonderful. We’re lucky to have her.
We’re so happy you’re feeling great, and we can’t wait to see you again! 🤍
S
steph mcardleLocal Guide · 27 reviewsiTotal number of Google reviews steph has written across all businesses on Google Maps, not just this one.
I truly can’t say enough wonderful things about Boston Medical Aesthetics! I’ve been coming here for a little bit and have had consistently amazing experiences. Jennifer, the owner, is fantastic, and Deirdre and the entire front desk team are always so warm and welcoming! Kate helped correct a cosmetic concern following an injury to my lower body, and I couldn’t be happier with the results. Maya also did an incredible job with my DiamondGlow facial!
What really sets this place apart is their honesty and integrity. During a recent visit, I accidentally overpaid by a significant amount without even realizing it. Before I even made it home, they had already caught the mistake and issued a refund. I genuinely would never have known otherwise. That level of honesty, combined with exceptional care and such wonderful people, is exactly what earns a lifelong customer. Highly recommend!
Price assessment: Great price
Services: Sculptra treatments, Lip fillers, HydraFacial, JUVÉDERM treatments, BOTOX treatments, Service not listed
Response from the owner · 2 weeks ago
Hi Steph,
Your review truly made my day. Thank you so much for such kind and generous words! I’m so touched that you’ve had such consistently wonderful experiences with us, and I’m so grateful you’re part of our Boston Medical Aesthetics family.
I’m sharing your review with Deirdre, Kate, Maya, and the whole team. They put their hearts into taking care of every person who walks through our doors, and hearing this will mean the world to them.
Doing the right thing by our patients is at the center of everything we do, and it’s why a mistake like that gets fixed right away. Knowing it helped earn your trust means a great deal to me.
We can’t wait to see you again! 🤍
Warmly,
Jen
K
kailey heyward1 reviewiTotal number of Google reviews kailey has written across all businesses on Google Maps, not just this one.
I came here for the first time in October of 2025, and I returned back October 2026 because I had such a good experience. To start, the space is absolutely beautiful, and very clean. The staff are so welcoming and very sweet. Both visits, I had my lip filler done by Jennifer, who is absolutely amazing! She is a true professional. She is so kind, knowledgeable, caring, and accommodating. Jennifer made me feel so comfortable throughout the entire experience by taking time to understand exactly what I wanted, answering any questions I had, and being so gentle with the injections. You can tell how much she cares about her clients and takes pride in her work. I am so happy with my experience and I absolutely love the way my lips look, so natural yet perfectly plump, which is exactly what I was hoping for. I could not recommend Jennifer and Boston Medical Aesthetics enough. I will definitely continue coming back! 💗💋
Price assessment: Great price
Services: Lip fillers
Response from the owner · 2 weeks ago
Kailey, thank you so much for such a thoughtful review! It was so nice to see you again, and I’m so happy you love your lips! I really appreciate you trusting me and taking the time to share such kind words about our team. Looking forward to seeing you next time! 💗 Jennifer
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Edina Mesevic4 reviewsiTotal number of Google reviews Edina has written across all businesses on Google Maps, not just this one.
Kate is truly an artist with a needle! 💉💋 She works her magic every single time, and I wouldn’t trust anyone else with my face! 😂 Danielle and the entire team are absolutely wonderful, and Stacy at reception is the sweetest, always making you feel so welcomed! The professionalism, attention to detail, and genuine kindness are unmatched. You can tell they truly love what they do, and it shows in every experience. Couldn’t recommend them enough! 💕 such a gem of a place.
Price assessment: Reasonable price
Services: Lip fillers, BOTOX treatments
Response from the owner · 3 weeks ago
Hi Edina, this made us smile! Thank you for such a thoughtful review and for giving Kate, Danielle, and Stacy a little extra love. We’re so glad you feel welcome and well cared for here. Your trust means so much to us! We look forward to seeing you again!🤍
B
belle1 reviewiTotal number of Google reviews belle has written across all businesses on Google Maps, not just this one.
My experience at Boston Medical Aesthetics was extremely disappointing. The service was deeply unprofessional and fell far below what I expect from a business offering facial treatments. I left feeling that my time, money, and trust had been wasted. The professional image this business projects felt hollow after my visit.
The name “Boston Medical Aesthetics” also brings Boston Medical Center to mind, which raises concerns for me about a potentially misleading impression of affiliation. Customers deserve clear information about whether any such connection actually exists. The medical branding creates expectations of credibility and professionalism that my experience did not come close to meeting.
This level of service is unacceptable. Management needs to take customer experiences seriously and make meaningful improvements. I will not return, and based on my experience, I cannot recommend this business.
Response from the owner · 3 weeks ago
Hi Belle, we are unable to identify you as a client or locate the visit described based on the information in your review. Your review does not appear to reflect a specific, authentic patient experience at Boston Medical Aesthetics. You make broad complaints but do not describe the treatment received, what happened during your visit, your interactions with staff, or what specifically fell short. Without those details, and without a recent patient under this name, we cannot verify or meaningfully address the experience described.
We take our work, our reputation, and the effort it took to build this practice extremely seriously. Whenever an experience falls short, we encourage our patients to contact us directly and provide meaningful feedback. Patient satisfaction is our priority, and we take feedback seriously. However, when a one-star review is posted under a name we cannot match to a recent patient and provides no specific details explaining the rating, we must question whether it reflects an authentic experience at our practice.
To clarify, “Boston Medical Aesthetics” describes our location and the medical aesthetic services we provide. The name is not intended to suggest an affiliation with Boston Medical Center.
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Al Berns1 reviewiTotal number of Google reviews Al has written across all businesses on Google Maps, not just this one.
I’ve been going to Jennifer for years, she’s great, always makes the best recommendations without pressuring me, and I look younger and hotter now at 35 than I did at 25! Highly recommend
Price assessment: Reasonable price
Services: Lip fillers, Dysport treatment
Response from the owner · a month ago
Thank you so much for your kind words! We’re so happy to hear how much you’ve enjoyed your experience with Jennifer over the years. We love that you feel confident and like the best version of yourself! “Younger and hotter at 35 than 25” is quite the compliment! 😊 Thank you for trusting us with your care and for taking the time to share your experience!
R
Rosaleah Brown2 reviewsiTotal number of Google reviews Rosaleah has written across all businesses on Google Maps, not just this one.
I had such a great experience with Bridget at Boston Medical Aesthetics! She did my lip and cheek filler, and I couldn’t be happier with the experience. She was incredibly precise, knowledgeable, caring, and attentive throughout the entire appointment. Her steady hand and attention to detail immediately made me feel comfortable, and she was very responsive to what I needed throughout the process.
You can tell Bridget is highly skilled and really knows what she’s doing. She was thoughtful about every step, explained what she was doing, and made sure I was comfortable the entire time. She’s also just genuinely kind and personable. I felt completely confident in her hands and would absolutely recommend her!
Price assessment: Great price
Services: Lip fillers
Response from the owner · a month ago
Hi Rosaleah, thank you SO much for taking the time to write this. It means a lot to hear that Bridget made you feel comfortable and listened to throughout your visit. She puts so much care into her work, and I know she’ll be touched by your words. We’re grateful you trusted us and so happy to hear about your experience! We look forward to seeing you again. 🤍
S
Sara Bourjjai1 reviewiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
The team at Boston Medical Aesthetics has been a vital part of my lip journey, & I couldn’t be more grateful for the care & kindness they’ve provided, especially as someone who is new to (& nervous about) cosmetic treatments. I’ve had the pleasure of connecting with Jennifer & Erin as I continue to pursue my aesthetic goals, & they have been extremely knowledgeable, attentive, & gentle throughout the entire experience! Their expertise & attention to detail are truly exceptional, & I’m sure they extend that same level of care to each & every person who walks through their doors.
I would also love to commend Deidre, who went above & beyond to make me feel comfortable especially on the day of my treatment. She answered all my questions with patience throughout the entire process, & fostered such a welcoming & supportive environment. Her genuine kindness helped me feel confident & at ease!
Thank you all so very much! 🤍
Response from the owner · a month ago
Sara, thank you so much for taking the time to share such a thoughtful review! It truly means so much to our entire team. We’re so happy to hear that you’ve felt comfortable, cared for, and supported throughout your experience with us. We know that trying aesthetic treatments for the first time can feel nerve-wracking, so it means a lot to hear that our team was able to make the process feel easier and more comfortable for you.
Jennifer, Erin, and the entire BMA team are so grateful for your kind words, and we’re especially happy to hear that Deirdre was able to help you feel comfortable and at ease on the day of your treatment. Creating a welcoming, supportive experience is so important to us, and we truly appreciate you recognizing that.
Thank you for trusting Boston Medical Aesthetics and allowing us to be part of your journey. We’re so grateful to have you as a patient!
