Google reviewers rate Boston Tax and Payroll 4.9 out of 5 based on 140 reviews, noting the owner responds to 94% of feedback. Positive comments highlight tax preparation efficiency, clear explanations for non-professionals, and long-term client retention. However, low-star reviews describe a pattern of unprofessional conduct, specifically citing missed appointments, failed to follow up on promised amendments, and prolonged unresponsiveness to emails and phone calls.
Google rating: 4.9 out of 5 from 140 reviews (96% five-star).
Reviews on this page: 140 Google reviews (126 with written comments, 1 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: September 8, 2026.
Service: Payroll Service serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
140 reviews on Google
5★134
4★2
3★0
2★0
1★4
Reviews from Google, shown as published (original wording, unedited).
AA
Antonio AnielloLocal Guide · 19 reviews
★★★★★
Boston Tax and Payroll is my saving grace. Im not good with numbers and paperwork but they keep me on track, are exceedingly patient, incredibly organized, and know the laws and tax rules as of they wrote them themselves. Id be an absolute mess without them. If you need a gentle hand that can get you over the tax finish line, you’ve come to the right place .
Price assessment: Great price
Services: Tax Accounting, Income tax return filing, Income tax return preparation, Accounting services
After trying to get correspondence from Kim for an entire month via email and phone, I drove an hour through Boston traffic (8 months pregnant) to be on time for an appointment. She then left me waiting for a half hour after arriving only to tell me she couldn’t help me. I explicitly asked her on the phone the day prior if she had everything she needed to help me and to let me know how to better prepare if possible and she said we were all set. In-person at our appointment, she proceeds to tell me all of this could have been handled through email in the first place.
Very very poor communication and customer service.
FYI- prior positive reviews were built from former owner who very recently sold his business.
My encounter with them was unprofessional, somehow annoying, and a waste of time! Kim Nguyen took my case and promised to prepare an amendment for me in 2 weeks. After that I emailed to follow up but didn't receive a reply. As I called a few times in the following weeks (after the 2 weeks), everytime she was replying Tomorrow I will call you, which never did after any of the phone calls. After 6 weeks, I demanded clarity after she again said Tomorrow I will call you, and she confirmed No action has been done, and added she already called and informed me she would not work on the amendment (she had never called me). In the end, she promised to return my prepayment but unfortunately she didn't perform it. I was totally disappointed and as I informed her this has passed my patience and I would pursue legal action, she immediately returned the prepayment. I feel it could have been more professional if they had just informed me within 2 _3 weeks they would not take my case rather than this hide and seek game for 6 weeks (which might have been going on for more weeks if I hadn't demanded her clarity). They have the right not to take a case, but they don't have a right to hang people there for 6 weeks to inform them and to play a game on paying back the money. It was a frustrating experience for me and I do not recommend this place to my friends.
I met with George to do my taxes after filing an extension. He reviewed all the documents and communicated all the situations very clearly to me, a non-professional. Following our meeting, he did additional research that worked in my favor. So happy to have found someone I can trust.
Response from the owner · 2 years ago
Thank you Deborah for your amazing feedback. Greatly appreciate you support!
With over 30 years of experience George is a very knowledgeable with taxes. He was able to explain concepts in an easy to understand manner and answer all questions I had. I appreciate the knowledge he shared and the work he does for the community.
It was my first time working with George for my tax returns, and it was a great experience overall. He was knowledgeable and provided us with some great and useful tips. Highly recommend!
Response from the owner · 2 years ago
Thank you Anna, it was a pleasure meeting you both as well. Thank you for your support!
George is THE ONE!
For almost 10 years I have been doing my corporate and household taxes with him and I am so grateful for everything they are doing for my family and myself.
Highly recommend!
E.
Excellent and Professional!!! It was my first time here, friendly and comfortable place. The service was great, very fast, easy and correctly. Well done job! Thank you So much and Appreciated your service. Definitely see you again next year :)