Massage therapist · Spokane Valley, WA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★39 Google reviews · 13 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Brain and Body Therapy | Spokane Mobile Massage at a glance
Google reviewers rate Brain and Body Therapy five stars based on thirty-nine reviews, with the owner responding to ninety percent of them. Clients frequently cite punctuality, clear communication, and personalized attention to specific pain points or prenatal needs. The practice offers both mobile and walk-in services, with customers noting the calming atmosphere and effective techniques for chronic issues. No recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 39 reviews (100% five-star).
Reviews on this page: 39 Google reviews (39 with written comments, 5 with photos).
Owner responses: the business replied to 90% of reviews.
Most recent review: October 12, 2026.
Service: Massage Therapist serving Spokane Valley, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brain and Body Therapy | Spokane Mobile Massage: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brain and Body Therapy | Spokane Mobile Massage: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brain and Body Therapy | Spokane Mobile Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
39 Google reviews we collected
5.0of 5
5 stars39100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 39 written reviews
94%praise
Praise5094%
Complaints36%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude2445%
Would recommend1732%
Speed & response48%
Communication36%
Honesty & trust36%
Quality & results24%
What customers talk about
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was approachable, kind, and continually checked in with me throughout the session regarding my comfort.”
“I highly recommend Carla to any mother to be or anyone needing some bodywork.”
“I cant recommend enough.”
“The hour goes by so quickly and that is why I have been back to Carla on a number of occasions.”
“Carla has such a sweet and professional demeanor and listened to my reasons for needing massage therapy.”
“I genuinely look forward to every appointment and can’t recommend Brain and Body Therapy enough!”
“She takes the time to understand her clients’ needs and pays incredible attention to detail.”
People customers mention
Carla20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Isabelle1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I don’t typically write reviews but I felt compelled to share my positive experience with Carla. She was approachable, kind, and continually checked in with me throughout the session regarding my comfort. I felt safe to share if I needed something different and was able to ask for what I needed. Her space was also…
Charissa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Carla was an invaluable part of my prenatal care, providing thoughtful, personalized massages throughout my pregnancy and beyond. She takes the time to understand her clients’ needs and pays incredible attention to detail. Her techniques are unlike any other massage I’ve experienced, and I always leave feeling…
Great price
Alexis1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Carla is amazing! She listens and addresses your areas of concern. The atmosphere was calming and I was able to relax and allow her to release the stress from my body. I highly recommend Brain and Body Therapy.
Kodie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Carla made the experience so wonderful! I cant recommend enough. I went in for her prenatal message and the whole time she was thoughtful of my positioning, how comfortable I was and took such good care of me. At the end of my prenatal message she did a foot scrub and message which was such a relaxing way to end the…
Jacie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I came in for a prenatal massage being seven months pregnant with twins. Walking into Carla’s space was very warm and welcoming. She asked if I had any areas that I really wanted to focus on anything that has been bothering me this pregnancy. She checked in about the pressure many times throughout the session as to…
TyeseLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Carla has the most keen sense of touch and is patient with knots and adhesions in the body. She used a bunch of techniques that I personally really respond well too. I loved her environment and space, so welcoming and relaxing!
Would absolutely have book with her again, she got my neck loosened with such a touch…
I don’t typically write reviews but I felt compelled to share my positive experience with Carla. She was approachable, kind, and continually checked in with me throughout the session regarding my comfort. I felt safe to share if I needed something different and was able to ask for what I needed. Her space was also very soothing. Following my session I woke up the next morning with less pain/discomfort than I’ve felt years. I will gladly be a repeat customer and highly encourage others to seek services from Brain and Body Therapy! Thank you so much, Carla.
Charissa Sinski2 reviewsiTotal number of Google reviews Charissa has written across all businesses on Google Maps, not just this one.
Carla was an invaluable part of my prenatal care, providing thoughtful, personalized massages throughout my pregnancy and beyond. She takes the time to understand her clients’ needs and pays incredible attention to detail. Her techniques are unlike any other massage I’ve experienced, and I always leave feeling better—with benefits that last for days.
I genuinely look forward to every appointment and can’t recommend Brain and Body Therapy enough!
Price assessment: Great price
Alexis Ice1 reviewiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Carla is amazing! She listens and addresses your areas of concern. The atmosphere was calming and I was able to relax and allow her to release the stress from my body. I highly recommend Brain and Body Therapy.
Kodie Napier11 reviewsiTotal number of Google reviews Kodie has written across all businesses on Google Maps, not just this one.
Carla made the experience so wonderful! I cant recommend enough. I went in for her prenatal message and the whole time she was thoughtful of my positioning, how comfortable I was and took such good care of me. At the end of my prenatal message she did a foot scrub and message which was such a relaxing way to end the message. If you are looking for quality care and a prenatal message you wont regret booking with Carla!
Also complementary drink(s) & snacks at the end was so thoughtful and the welcome sign as I came into her room for my appointment was such a great personalized touch! Thank you Carla! I will be back again🤗
Response from the owner · 2 years ago
Kodie, thank you so much for coming in for a prenatal massage. I'm glad you felt comfortable throughout the massage! Thank you for your kind words.
Jacie Miller2 reviewsiTotal number of Google reviews Jacie has written across all businesses on Google Maps, not just this one.
I came in for a prenatal massage being seven months pregnant with twins. Walking into Carla’s space was very warm and welcoming. She asked if I had any areas that I really wanted to focus on anything that has been bothering me this pregnancy. She checked in about the pressure many times throughout the session as to not make me uncomfortable. She was able to prop me perfectly with the right amount of pillows and bolsters to keep me comfortable. She hit all the areas that I really needed worked on and gave me an amazing foot scrub massage at the end which was the best way to leave feeling relaxed. I highly recommend Carla to any mother to be or anyone needing some bodywork. She is such a great massage therapist that truly listens to what you need and want out of your session. Best prenatal massage I’ve had all pregnancy.
Response from the owner · 2 years ago
Thank you for your kind words Jacie! I'm so glad you felt comfortable throughout your pregnancy massage.
Tyese ChumovLocal Guide · 16 reviewsiTotal number of Google reviews Tyese has written across all businesses on Google Maps, not just this one.
Carla has the most keen sense of touch and is patient with knots and adhesions in the body. She used a bunch of techniques that I personally really respond well too. I loved her environment and space, so welcoming and relaxing!
Would absolutely have book with her again, she got my neck loosened with such a touch that didn’t involve me being in pain at all! Amazing!
Response from the owner · 2 years ago
Thank you for acknowledging the various techniques I used and for your kind words. I'm happy to hear I was able to help with your neck discomfort!
J DS3 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Carla is amazing. I have been going to her with just general body aches and pains and have been getting great massages, but this last visit takes the cake. I have been noticing some tightness in my hips but couldn’t really describe more then that and an achy lower back, but Carla is so knowledgeable about the human body and it’s layers she found exactly where my problem areas were and got to work. By the end of my massage I was so relaxed and reset I am surprised I didn’t just melt off her table! I walked out of her office a brand new woman, invincible to the day and able to move my body to a new standard of mobility, and still going strong almost 3 weeks later. Carla is 100% in the field and job she was born for! I will recommend her to anyone within a 10 foot radius who even thinks about mentioning needing a massage.
Response from the owner · 2 years ago
Tracie, thank you for writing such a detailed and honest review! I really appreciate you taking the time to write this. I'm so happy that you continued to feel great weeks after your massage!
Khuyen Huntzinger5 reviewsiTotal number of Google reviews Khuyen has written across all businesses on Google Maps, not just this one.
I have had multiple massage sessions with Carla before and she was traveling to my location. I know she still offers mobile massages, but it is so nice that she also now offers walk-in location which is so close to my house. I was feeling rather stressed and needed to relax and my first thought was to book a full body massage with Carla. The space is so lovely, atmosphere with candles and soft music and the relaxing massage from Carla was enough to send me a million miles away from work stresses of everyday life. Carla has an ability of putting her clients at ease and ensures you are comfortable throughout the massage. The hour goes by so quickly and that is why I have been back to Carla on a number of occasions. I would recommend to all my family and friends to book a treatment with Carla.
Joy RobinsonLocal Guide · 36 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
My 60 minute session with Carla was long overdue. She is a very knowledgeable massage therapist. I felt very welcomed. And left very relaxed. I encourage all to schedule your sessions with Carla.
Response from the owner · 2 years ago
Thank you Joy for your kind words! I'm so happy you were able to relax and enjoyed your 60 minute massage.
