Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Brakes Plus logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%60+14.5Value 14%65+9.2Replies to reviews 7%100+7.1Craft & service penalty85−1.5Momentum penalty79−2.1Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE

Brakes Plus

Cedar Rapids, IA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.7★ from 733 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brakes Plus is better than 74% of oil change services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brakes Plus is better than 60% of oil change services.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brakes Plus is better than 85% of oil change services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brakes Plus is better than 65% of oil change services.B
65
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brakes Plus is better than 79% of oil change services.B
79
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brakes Plus is better than 100% of oil change services.A
100

Reviews for your job

Customers hired Brakes Plus for 8 kinds of job.

Brakes Plus for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.56
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 56/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#30 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.50%

All 9 Google reviews tagged “Auto engine diagnostic”

Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Helpful, explains what they're doing and why, helps to understand what's going on with the car Kenneth and his team are fantastic. They keep it real and they're not pushy with unnecessary repairs. I come back for all my car stuff because of that service.

Great priceAuto engine diagnostic
Blake6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Never go here! They know nothing, they said they went over my car when I was having alternator issues and needed it replaced. Said there was nothing wrong with it that it started up for them just fine every time they tried. Got home with car went to start it shortly after to see if it would start and it would not.…

OverpricedAuto engine diagnostic
Ashlee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Eugene was amazing! Willing to work with me and make sure my daughter and I was safe! Would definitely recommend

Auto engine diagnostic
Teeghan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team at Tuffys on 1st ave are a very pleasant group of people. I came in with a misfire. They were fast and were happy to help! Even the manager Kevin helped!! I left within 10 min. Over all great place with great people! 10/10

Auto engine diagnostic
Aaron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Efficiently, effectively diagnosed and repaired; great customer service and provided transport before and after. Would utilize these services again!

Auto engine diagnostic
DavondrianLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job finding the issue (replacement of spark plugs and coil) with my vehicle and repairing it at a reasonable price. Even fixed a hole in my flex pipe as part of the deal. Much appreciated.

Auto exhaust system repairAuto maintenanceAuto engine diagnostic
Billiejo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The service provided from all at tuffys was fantastic. Kevin really helped out when I was just on the verge of losing my mind. The service techs(I don't know their name(s) but the repairs that were needed were down fast. I always bring my vehicles to tuffys

ElectricalAuto engine diagnosticGeneral repairs & maintenance
Stacy10 months ago★★★★★

Rating only, no written review.

Auto engine diagnostic
shaquita1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto brake repairAuto engine diagnosticWheel alignment

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 44%Overpriced 7%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Auto brake repair43—
Wheel alignment22—
Auto engine diagnostic9—
General repairs & maintenance9—
Oil change8—
Brakes5—
Engine repair5—
Auto tire replacement4—

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