Auto body shop · Fremont, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#141 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 60%
4.9★★★★★276 Google reviews · 22 photos
97%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Brands Auto Body & Repair 4.9 out of 5 based on 276 reviews, with the owner responding to all feedback. Customers frequently praise the shop for transparent pricing, detailed communication, and high-quality body work, including precise paint matching and efficient service. While most experiences are positive, a few low-star reviews cite issues with unauthorized parts installation, missed diagnostics, and perceived dishonesty regarding repair costs.
Google rating: 4.9 out of 5 from 276 reviews (97% five-star).
Reviews on this page: 275 Google reviews (257 with written comments, 19 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Fremont, California.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Brands Auto Body & RepairAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brands Auto Body & Repair: 89/100 on this factor. Category median: 89.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brands Auto Body & Repair: 81/100 on this factor. Category median: 86.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brands Auto Body & Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brands Auto Body & Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brands Auto Body & Repair: 100/100 on this factor. Category median: 60.A
100
Bar = this company · dark tick = category median.
Star ratings
275 Google reviews we collected
4.9of 5
5 stars26897%
4 stars00%
3 stars00%
2 stars10%
1 star62%
Praise vs complaints
Phrases our text analysis found in 257 written reviews
98%praise
Praise60198%
Complaints142%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2374%
Reasonable723%
Overpriced13%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13622%
Quality & results11118%
Price & value11118%
Would recommend9015%
Speed & response7612%
Honesty & trust6010%
Communication315%
What customers talk about
We read 257 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone was friendly, professional, and very helpful.”
“To make matters worse, the front desk staff was incredibly rude and unprofessional, constantly making snarky remarks and making me feel stupid for ask…”
“wow talk about full service and attention to detail they are the best.”
“Eventually, I took the car to a different shop, where it was confirmed that the brakes were worn out and damaged.”
“Prices are very reasonable and you’ll get proper communication and a good job done here.”
“The tow truck driver suggested Brand, saying the dealership would overcharge.”
“I really appreciate how well they treated me and would definitely recommend this shop to others!”
“A well-deserved 1 of 5 stars, and I would go lower if I could.”
“They took excellent care of my car and handled the repairs quickly and smoothly.”
“They are very transparent about cost & time, and will contact you often if anything comes up or the job is done early.”
“From the get go, Reza was transparent and was communicative via text to explain the situation.”
People customers mention
Khalil34 reviews
Area7 reviews
Aboozar6 reviews
Reza4 reviews
Tesla4 reviews
Martin4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Brands Auto Body & Repair for 8 kinds of job. Pick one to see what they paid and said.
AAlan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Excellent customer service, everytime I have gone I was treated with nothing but respect and they take great care of your vehicle. They work around your schedule & not so much as a dog's hair was stolen from my car (unlike some shops around here). They are very transparent about cost & time, and will contact you…
Great priceElectrical
LLarryLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Fortunately I had a small dent fixed month before I was hit and runned. The whole door was relaxed and fenders were repaired. The paint has metal flake and was custom.Brands fixed thr side, matched the paint,and delivered my ride.wow talk about full service and attention to detail they are the best. The price more…
Great pricePainting
JJoshua4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service from folks here.
From the get go, Reza was transparent and was communicative via text to explain the situation. You could tell that the work that they provide here is done with a desire to do the best job for you.
When I received the car post repair, the fender looked clean and new, as if there was…
Mmohammad4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience. The customer service was excellent from the moment I walked in. Everyone was friendly, professional, and very helpful. They took the time to answer my questions and made the whole process easy and stress-free. I really appreciate how well they treated me and would definitely recommend this shop to others!
Great priceTransmissionTiresSteering & suspension repair
KKharotai2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Really happy with my experience here. The guys were friendly and straight with me about what my car needed. They didn’t try to add unnecessary work, and the price was reasonable. Everything was done faster than I expected, and my car is running great now.
I’d definitely come back here and recommend this place to anyone who needs a good mechanic.
Great priceSteering & suspension repairElectricalAuto engine diagnostic
ZZiaulhaq1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
⭐⭐⭐⭐⭐
Great service! The staff was friendly and professional. They did a great job fixing my car. Thank you so much for your excellent service! I highly recommend this mechanic shop.
Great priceAir & cabin filter replacementBrakesBattery
Excellent customer service, everytime I have gone I was treated with nothing but respect and they take great care of your vehicle. They work around your schedule & not so much as a dog's hair was stolen from my car (unlike some shops around here). They are very transparent about cost & time, and will contact you often if anything comes up or the job is done early. I have never been to a more honest mechanic. Shoutout to Reza & Khalil you fellas take excellent care of my Subi and I will continue to come back so long as I am local. Thank you guys! 🙏
Price assessment: Great price
Services: Electrical
Response from the owner · 3 days ago
THANK YOU
WE APPRECIATE THAT YOU HAVE CHOSEN TO DO BUSINESS WITH US WE PLEDGE OUR CONTINUING EFFORTS TO OFFER YOU THE BEST SERVICE POSSIBLE
OUR GOAL IS CUSTOMER SATISFACTION
A
ahmad suliman safiLocal Guide · 23 reviewsiTotal number of Google reviews ahmad has written across all businesses on Google Maps, not just this one.
THANK YOU
WE APPRECIATE THAT YOU HAVE CHOSEN TO DO BUSINESS WITH US WE PLEDGE OUR CONTINUING EFFORTS TO OFFER YOU THE BEST SERVICE POSSIBLE
OUR GOAL IS CUSTOMER SATISFACTION
L
Larry MoserLocal Guide · 21 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Fortunately I had a small dent fixed month before I was hit and runned. The whole door was relaxed and fenders were repaired. The paint has metal flake and was custom.Brands fixed thr side, matched the paint,and delivered my ride.wow talk about full service and attention to detail they are the best. The price more than fair. I'm so happy I found this small dependable shop.
Price assessment: Great price
Services: Painting
Response from the owner · 2 months ago
THANK YOU
WE APPRECIATE THAT YOU HAVE CHOSEN TO DO BUSINESS WITH US WE PLEDGE OUR CONTINUING EFFORTS TO OFFER YOU THE BEST SERVICE POSSIBLE
OUR GOAL IS CUSTOMER SATISFACTION
R
Runming Wu1 reviewiTotal number of Google reviews Runming has written across all businesses on Google Maps, not just this one.
THANK YOU
WE APPRECIATE THAT YOU HAVE CHOSEN TO DO BUSINESS WITH US WE PLEDGE OUR CONTINUING EFFORTS TO OFFER YOU THE BEST SERVICE POSSIBLE
OUR GOAL IS CUSTOMER SATISFACTION
J
Joshua Yang4 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Excellent service from folks here.
From the get go, Reza was transparent and was communicative via text to explain the situation. You could tell that the work that they provide here is done with a desire to do the best job for you.
When I received the car post repair, the fender looked clean and new, as if there was no damage. Exactly what you want from a body shop.
Prices are very reasonable and you’ll get proper communication and a good job done here.
Shout out again to Reza for servicing my car.
You will not be disappointed if you go with these folk!
Response from the owner · a month ago
THANK YOU
WE APPRECIATE THAT YOU HAVE CHOSEN TO DO BUSINESS WITH US WE PLEDGE OUR CONTINUING EFFORTS TO OFFER YOU THE BEST SERVICE POSSIBLE
OUR GOAL IS CUSTOMER SATISFACTION
M
mohammad amini4 reviewsiTotal number of Google reviews mohammad has written across all businesses on Google Maps, not just this one.
Great experience. The customer service was excellent from the moment I walked in. Everyone was friendly, professional, and very helpful. They took the time to answer my questions and made the whole process easy and stress-free. I really appreciate how well they treated me and would definitely recommend this shop to others!
THANK YOU
WE APPRECIATE THAT YOU HAVE CHOSEN TO DO BUSINESS WITH US WE PLEDGE OUR CONTINUING EFFORTS TO OFFER YOU THE BEST SERVICE POSSIBLE
OUR GOAL IS CUSTOMER SATISFACTION
K
Kharotai T2 reviewsiTotal number of Google reviews Kharotai has written across all businesses on Google Maps, not just this one.
Really happy with my experience here. The guys were friendly and straight with me about what my car needed. They didn’t try to add unnecessary work, and the price was reasonable. Everything was done faster than I expected, and my car is running great now.
I’d definitely come back here and recommend this place to anyone who needs a good mechanic.
Price assessment: Great price
Services: Steering & suspension repair, Electrical, Auto engine diagnostic, Battery
Response from the owner · a month ago
THANK YOU
WE APPRECIATE THAT YOU HAVE CHOSEN TO DO BUSINESS WITH US WE PLEDGE OUR CONTINUING EFFORTS TO OFFER YOU THE BEST SERVICE POSSIBLE
OUR GOAL IS CUSTOMER SATISFACTION
Z
Ziaulhaq Kharotia1 reviewiTotal number of Google reviews Ziaulhaq has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
Great service! The staff was friendly and professional. They did a great job fixing my car. Thank you so much for your excellent service! I highly recommend this mechanic shop.
Price assessment: Great price
Services: Air & cabin filter replacement, Brakes, Battery, Oil change
Response from the owner · a month ago
THANK YOU
WE APPRECIATE THAT YOU HAVE CHOSEN TO DO BUSINESS WITH US WE PLEDGE OUR CONTINUING EFFORTS TO OFFER YOU THE BEST SERVICE POSSIBLE
OUR GOAL IS CUSTOMER SATISFACTION
S
Smith MarkLocal Guide · 17 reviewsiTotal number of Google reviews Smith has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️⭐️If you need car repairs, this is the absolute best place to go! 車の修理はここが間違いなくおすすめです！
Khalil and Reza do incredible work. I was paying out of pocket and worried about the cost, but they handled everything at a price that was far better than fair. I was honestly about to take my car to a wrecking yard right before finding this shop, so they truly saved it! Excellent communication, friendly service, and total honesty. Even if you notice something that needs extra attention after the fix, they will do whatever it takes to make it right without hesitation. I can’t thank them enough!
Price assessment: Great price
Response from the owner · a month ago
THANK YOU
WE APPRECIATE THAT YOU HAVE CHOSEN TO DO BUSINESS WITH US WE PLEDGE OUR CONTINUING EFFORTS TO OFFER YOU THE BEST SERVICE POSSIBLE
OUR GOAL IS CUSTOMER SATISFACTION
S
Sayit Uflaz2 reviewsiTotal number of Google reviews Sayit has written across all businesses on Google Maps, not just this one.
Arabam ile kaza yaptıktan sonra tamir için brands auto body&repair getirdim. Aldığım hizmetten gerçekten çok memnun kaldım. Çalışanlar çok ilgili, profesyonel ve yardımcı oldular. Arabamla çok iyi ilgilendiler işlemleri hızlı ve sorunsuz bir şekilde hallettiler. Gösterdikleri ilgi ve kaliteli hizmet için çok teşekkür ederim. Kesinlikle tavsiye ediyorum.reza ustaya güvenin💪
Response from the owner · a month ago
THANK YOU
WE APPRECIATE THAT YOU HAVE CHOSEN TO DO BUSINESS WITH US WE PLEDGE OUR CONTINUING EFFORTS TO OFFER YOU THE BEST SERVICE POSSIBLE
OUR GOAL IS CUSTOMER SATISFACTION
