Brian Topping - State Farm Insurance Agent at a glance
Customers frequently praise the office staff for their professionalism, patience, and responsiveness in managing auto, home, and boat insurance policies. Many reviewers highlight the team's ability to explain coverage options clearly, provide competitive rates, and handle claims or bundling needs efficiently. However, a few lower-rated comments note issues with delayed refunds after policy cancellations and unexplained monthly rate increases, alongside difficulties reaching agents for resolution.
Google rating: 4.9 out of 5 from 43 reviews (95% five-star).
Reviews on this page: 43 Google reviews (37 with written comments).
Owner responses: the business replied to 47% of reviews.
Absolutely wonderful to speak with the very professional and courteous staff. Laura took excellent care of my home and auto insurance needs in a timely manner. Saving me in excess of $950.00 for better coverage. I highly recommend you give them a call today.
Price assessment: Great price
Quote wait time: Within 24 hours
Ease of reaching staff: Very easy
Response from the owner · 2 days ago
Thanks so much for the fantastic rating, Russell! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you!
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Wia Fergus2 reviewsiTotal number of Google reviews Wia has written across all businesses on Google Maps, not just this one.
Everyone at the office is very kind. We moved to Norfolk 2 years ago. Laura is always very helpful from my first visit.
Price assessment: Reasonable price
Services: Motorcycle insurance
Claims process: Quick and easy
Ease of reaching staff: Very easy
Response from the owner · 2 weeks ago
Wia, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Norfolk insurance team is always here and happy to help.
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raymond jones2 reviewsiTotal number of Google reviews raymond has written across all businesses on Google Maps, not just this one.
Watza 110% perfect all the way around the board!!!
Response from the owner · a month ago
raymond, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Norfolk. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Brian Topping and Team
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Mynor Rosa6 reviewsiTotal number of Google reviews Mynor has written across all businesses on Google Maps, not just this one.
Gracias Watza leon es mui amable 100% recomendada me ayudó mucho
Price assessment: Reasonable price
Services: Vehicle insurance
Claims process: Quick and easy
Ease of reaching staff: Very easy
Response from the owner · a month ago
Thanks so much for the amazing review, Mynor! We really appreciate your support here in Norfolk. Just reach out anytime if you need us - we’re here for you.
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Devon Brown4 reviewsiTotal number of Google reviews Devon has written across all businesses on Google Maps, not just this one.
This team is amazing. Watza was very kind, professional, and helpful. 10/10 would recommend every time.
Price assessment: Great price
Quote wait time: Within 24 hours
Ease of reaching staff: Very easy
Response from the owner · a month ago
Thanks so much for the fantastic rating, Devon! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you!
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Jennifer Ofori1 reviewiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Working with Laura for years now, l have no complaints so far, great customer service, she takes her time to explain everything to me, responds to my texts,calls and emails immediately. I save money on my drive safe and save, when my windshield cracked they fixed it without me paying nothing.I would recommend them to family and friends.
Price assessment: Great price
Services: Life insurance, Vehicle insurance
Claims process: Mostly straightforward
Ease of reaching staff: Very easy
Response from the owner · a month ago
Thank you so much for the 5 stars, Jennifer! We really appreciate your support. If you ever need anything, feel free to reach out anytime.
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Grant Dashti-Gibson1 reviewiTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
I had a great experience at this location with staff who were kind, thoughtful, and patient as we discussed coverage options. Rates were fairly priced, and I would definitely recommend it to anyone looking for reliable auto insurance.
Price assessment: Reasonable price
Services: Vehicle insurance
Quote wait time: Within 24 hours
Ease of reaching staff: Very easy
Response from the owner · a month ago
Grant, thank you for taking the time to leave such a great review - we’re so grateful for your feedback!
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Monica Chadwell4 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
