Masonry contractor · Southlake, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%34+2.4Craft & service penalty85−1.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 17 stucco contractorsiPosition by Experts Score among all companies we track in this category. · better than 25%
4.9★★★★★152 Google reviews · 23 photos
96%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Brick Experts 4.9 out of 5 based on 152 reviews. Customers frequently describe the company as punctual, responsive, and skilled in matching existing mortar colors for repairs, retaining walls, and mailbox installations. While most praise the clear communication and affordable pricing, a small number of low-star reviews cite scheduling delays, poor follow-up, and unsafe driving behavior as recurring issues.
Google rating: 4.9 out of 5 from 152 reviews (96% five-star).
Reviews on this page: 152 Google reviews (141 with written comments, 13 with photos).
Owner responses: the business replied to 27% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Brick ExpertsStucco Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Brick Experts: 91/100 on this factor. Category median: 95.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Brick Experts: 89/100 on this factor. Category median: 98.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Brick Experts: 85/100 on this factor. Category median: 98.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Brick Experts: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Brick Experts: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Brick Experts: 34/100 on this factor. Category median: 72.D
34
Bar = this company · dark tick = category median.
Star ratings
152 Google reviews we collected
4.9of 5
5 stars14696%
4 stars21%
3 stars00%
2 stars11%
1 star32%
Praise vs complaints
Phrases our text analysis found in 141 written reviews
98%praise
Praise31498%
Complaints72%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7824%
Speed & response5918%
Would recommend5617%
Price & value4715%
Staff & attitude4313%
Communication299%
Honesty & trust93%
What customers talk about
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I worked with Brian who did a great job finding a very close match.”
“Marcos, who was the project manager, came the next day and provided the estimate by early afternoon.”
“I would highly recommend Brick Experts and would use them again should the need arise.”
“I would not recommend doing business with this company.”
“Job was done with excellence, on time, and for a great price.”
“Second was a brick fence that Brick Experts agreed to come quote the next day.”
“The mason who did the repairs was professional and courteous and did a great job cleaning up the job site.”
“He took the time to explain things in detail to my wife and she felt the most comfortable with David's recommendations.”
“We've had work done twice and both times he's been prompt, reliable, and did great work.”
People customers mention
David9 reviews
Brian8 reviews
Marcos7 reviews
Andrews5 reviews
Jacob4 reviews
Enrique3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RobLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Hired for an unusual request that required removal of existing brick on the house. Worked with Brian to make sure we were on the same page as I didn't have extra brick on hand. The team came in and did a great job. Took extra care to save as much existing brick as possible during removal, was detail oriented to…
GGerry10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I contacted Brick Experts to repair a hairline crack on the south wall of my house as well as the mortar joints over the arched entry to my garage. I was concerned about matching the brick color since the home is fifteen years old and the brick has long been discontinued. I worked with Brian who did a great job…
Robert4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I received a number of quotes from different companies. David came out to take a look at our from porch and the repair work that was needed. He took the time to explain things in detail to my wife and she felt the most comfortable with David's recommendations. Once we signed the contract, David has a crew out in…
ChuckLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Outstanding customer service!! Marcos and his team did an amazing job from start to finish. Job was done with excellence, on time, and for a great price. I highly recommend to all!!!
Carol3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We've had work done twice and both times he's been prompt, reliable, and did great work. My husband was in that same business in Ohio for 40 years, so he's not easy to please. But he's been very pleased with their work
StevenLocal Guide · 77 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We’ve had Brick Experts handle two different projects at our church facility, and they were prompt, professional and the work was completed in a timely manner. They take pride in their work, and it shows.
Hired for an unusual request that required removal of existing brick on the house. Worked with Brian to make sure we were on the same page as I didn't have extra brick on hand. The team came in and did a great job. Took extra care to save as much existing brick as possible during removal, was detail oriented to make sure moisture and vapor barriers were put in place and tuck pointed the brick back in. They matched the mortar exactly. I can't tell the original from the work that was done. Did the work in 6 hours. 5 Stars. Thanks Brian and thank your team. They were great.
G
Gerry H.10 reviewsiTotal number of Google reviews Gerry has written across all businesses on Google Maps, not just this one.
I contacted Brick Experts to repair a hairline crack on the south wall of my house as well as the mortar joints over the arched entry to my garage. I was concerned about matching the brick color since the home is fifteen years old and the brick has long been discontinued. I worked with Brian who did a great job finding a very close match. If you didn't know where to look, you'd never notice. Overall, the quality of the work was outstanding. The mason who did the repairs was professional and courteous and did a great job cleaning up the job site. I also felt the price was fair. I would highly recommend Brick Experts and would use them again should the need arise.
Response from the owner · 3 weeks ago
Gerry, thank you so much for the time and energy you choose to give as you share your experience with Brick Experts. We enjoy reading how your experience went and looking at the final pics! Thank you for your trust, recommendation and detailed review. Have a lovely day!
G
Gabby Wang16 reviewsiTotal number of Google reviews Gabby has written across all businesses on Google Maps, not just this one.
Brick Experts Ft Worth rebuilt our brick mailbox that was the original home builder's 20 year old installation.
From the first moment we contacted Brick Experts Ft Worth I knew we made the correct company selection. My website inquiry was answered within 30 minutes by a phone call even though it was after their normal business hours. Marcos, who was the project manager, came the next day and provided the estimate by early afternoon. I asked many questions about the build process and it was evident that Marcos had actually done masonry work before. The actual work started within one week. Responsive and easy to do business with.
The brick mason crew spent about 1 1/2 days on the rebuild which included a new base which now has rebar to reinforce against movement of Carrollton soil. They were deliberate and meticulous with the build. It was obvious from watching that these gentlemen were experienced brick masons. They made precision brick cuts with masonry saw so rounded top of mailbox had smooth angles and corners. Clean-up was done each day and they even made sure all dry mortar chips were cleaned up from grass.
I will definitely use Brick Experts Ft Worth for any future masonry projects I may have.
Thank you to Marcos and crew for job well done.
Response from the owner · a month ago
Maria, thank you so much for this detailed review! We are happy to know that your experience with us was a smooth and harmonious as you describe. Thank you for your trust and recommendation. Have a wonderful day!
Robert Colmery Jr.4 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
I received a number of quotes from different companies. David came out to take a look at our from porch and the repair work that was needed. He took the time to explain things in detail to my wife and she felt the most comfortable with David's recommendations. Once we signed the contract, David has a crew out in less than a week. Could not be happier with our decision! Robert Colmery
Response from the owner · a month ago
Robert, we are pleased to know that your experience repairing the loose bricks in your front porch archway made you and your wife happy from beginning to end. Thank you for your review, and have an amazing day!
Chuck PaschkeLocal Guide · 25 reviewsiTotal number of Google reviews Chuck has written across all businesses on Google Maps, not just this one.
Outstanding customer service!! Marcos and his team did an amazing job from start to finish. Job was done with excellence, on time, and for a great price. I highly recommend to all!!!
Response from the owner · a month ago
Thank you Chuck for the recommendation and review! We are happy to know your experience with us was excellent. Have a wonderful day!
Quentin Lyons2 reviewsiTotal number of Google reviews Quentin has written across all businesses on Google Maps, not just this one.
We've had work done twice and both times he's been prompt, reliable, and did great work. My husband was in that same business in Ohio for 40 years, so he's not easy to please. But he's been very pleased with their work
Response from the owner · a month ago
Thank you Carol for continuing to choose Brick Experts and for sharing your experience with us. We’re so glad you and your husband have been pleased with the work on both projects. We really appreciate your trust. Have a wonderful day!
Steven LomasLocal Guide · 77 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
We’ve had Brick Experts handle two different projects at our church facility, and they were prompt, professional and the work was completed in a timely manner. They take pride in their work, and it shows.
Response from the owner · 2 months ago
Thank you Steven for your trust and for allowing us to help with the mortar repair. We appreciate your review. Have an amazing day!
Kevin ShawLocal Guide · 32 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Brick experts did a really nice job fixing my mortar and putting in some expansion joints. They got most of the work done in a half a day and then came back to finish up two days later. I am very satisfied with the work and the price!
Response from the owner · 2 months ago
Thank you, Kevin, for the detailed review! We are happy to know that you are satisfied with the final mortar work on your home. Have a great day!
