Google reviewers rate Bride and Groom with a Broom 4.9 out of 5 based on 147 reviews, noting the owner responds to 93% of feedback. Customers frequently praise the team for punctuality, efficient communication, and thorough residential or deep cleaning services at fair prices. Recurring themes include consistent results and flexibility in scheduling. However, low-star reviews highlight a pattern of unexpected charges, where final costs exceeded initial estimates due to additional staff or extended service times.
Google rating: 4.9 out of 5 from 147 reviews (92% five-star).
Reviews on this page: 147 Google reviews (124 with written comments, 2 with photos).
Owner responses: the business replied to 93% of reviews.
Most recent review: November 11, 2026.
Service: Interior Cleaning Service serving Baltimore, Maryland.
Data from Google, last updated November 13, 2026.
Star ratings
147 Google reviews we collected
4.9of 5
5 stars13592%
4 stars85%
3 stars00%
2 stars21%
1 star21%
Praise vs complaints
Phrases our text analysis found in 124 written reviews
97%praise
Praise25397%
Complaints83%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7730%
Staff & attitude4919%
Would recommend4316%
Speed & response4216%
Price & value187%
Communication166%
Honesty & trust166%
What customers talk about
We read 124 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The refrigerator, stove, and oven hadn’t been thoroughly cleaned in years.”
“With two boys and a busy schedule, it’s nice to walk in after soccer and know the cleaning is already done.”
“I would definitely recommend the Bride and Groom with a Broom to everyone interested in a home cleaning.”
“Unfortunately, I don’t recommend this company.”
“They are really hard workers, neat, prompt and m ost of all trust worthy.”
“They are professional, fair in price an they leave your home smelling amazing and visibly clean.”
“I feel like I was ripped off.”
“I felt like Sara and her team listened to what was needed, went above and beyond, and treated the home with tremendous care and respect.”
“…uildup in the kitchen and bathrooms, and paid attention to details I honestly wasn’t sure anyone would be able to restore.…”
People customers mention
Sara6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
I would definitely recommend the Bride and Groom with a Broom to everyone interested in a home cleaning. They are really hard workers, neat, prompt and m ost of all trust worthy. You call...they Answer. I have had different cleaners in the past and No One can beat them. These ladies come in and go right to work. I cannot do without them.
Price assessment: Reasonable price
Price: $100–150
Services: Standard cleaning, General housekeeping
Gregory Adamo5 reviewsiTotal number of Google reviews Gregory has written across all businesses on Google Maps, not just this one.
I’ve had Bride and Groom with a Broom clean my home for a little over a year and I love coming home to a clean house. With two boys and a busy schedule, it’s nice to walk in after soccer and know the cleaning is already done. I really appreciate their help.
Geralyn O5 reviewsiTotal number of Google reviews Geralyn has written across all businesses on Google Maps, not just this one.
Very Disappointing Experience – Beware of Unexpected Charges!
My daughter contacted Sarah to schedule a deep cleaning for her 2-bedroom, 2-bathroom, 1,200-square-foot condo.
At the time of booking, it was agreed that two cleaners would come, the job would take no more than three hours, and the rate would be $55 per person, per hour.
The next day, Sarah arrived 20 minutes late with THREE cleaners instead of the agreed-upon two, without any prior notice or approval. Even more surprising, the cleaning took FOUR hours!
Let me get this straight. A job that was supposed to take three hours with two people somehow took four hours with three people?
To make matters worse, my daughter received an invoice charging her for all three cleaners, including the additional person we never agreed to hire!
When I contacted Sarah to question the charges, she explained that she decides how many cleaners to bring based on what works best for her schedule.
Excuse me? Since when is the customer financially responsible for a business owner’s scheduling decisions without being informed or agreeing to the additional cost?
This is a relatively new, 1,200-square-foot condo. It is difficult to understand why it would require three people working four hours to complete the cleaning.
What was originally agreed upon as a maximum of $330 turned into a $660 invoice — DOUBLE the expected amount!
In my opinion, this is a classic example of bait-and-switch pricing and deceptive business practices.
After reading several other customer reviews, we discovered complaints describing similar experiences. Apparently, we are not the only customers who have questioned unexpected charges.
As a customer, I have no problem paying for services that were agreed upon. What I do have a problem with is a business changing the terms without approval and then expecting the customer to pay for it.
My advice: Get everything in writing, confirm the exact number of cleaners, and make it clear that you will not pay for additional staff or hours without prior authorization.
Extremely disappointing experience. Transparency and honesty should be the foundation of any business.
Services: Deep clean
Response from the owner · a week ago
Hi Lana, thank you for sharing your feedback. We're sorry this experience was frustrating, and we take billing concerns seriously. We'd like to share the full picture so readers can see exactly how our pricing works.
We are always upfront and clear about our pricing. As listed on our website, first visits are billed at $55 per hour, per cleaner, and we typically send a team of two or three cleaners depending on the home's needs and our schedule. The total for a deep cleaning depends not only on the size of the home but also on its condition, which we can't fully know until the team is there.
About 1 hour and 45 minutes into the cleaning, I called your daughter. I let her know there were three cleaners on site, explained what the bill was at that point and the additional time still needed, and gave her the estimated total of about $660. The team continued and ended up needing about 30 minutes more than estimated. Since we had discussed $660, we applied a courtesy discount so the final invoice came to $660, the amount we discussed on that call, instead of the higher hourly total. We have before-and-after photos of the cleaning, and we're glad to hear the team did a good job.
We never want a client to feel surprised by a charge, and we're always happy to go over the invoice, the photos and the team's time records directly. Please call us at (443) 977-5434.
Sara
Bride and Groom with a Broom
Megan Heilveil2 reviewsiTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Excellent service and fantastic cleaning! Very pleasant to coordinate a clean, even though I was not in the state.
Price assessment: Great price
Price: $500+
Services: Deep clean
Response from the owner · 2 weeks ago
Thank you so much, Megan! We're thrilled you loved the cleaning, and we're glad coordinating was easy for you. It was a pleasure taking care of your home, and we look forward to seeing you again!
– Sara, Bride and Groom with a Broom
Jane JoneserLocal Guide · 14 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
I recently hired Bride and Groom with a Broom to deep clean my mother-in-law’s house. She has become very elderly and simply hasn’t been able to keep up with cleaning for quite some time, so the house needed a lot of attention.
The bathrooms had significant soap scum buildup and mildew in the grout. The refrigerator, stove, and oven hadn’t been thoroughly cleaned in years. There was dust everywhere, cobwebs and little spiders in hard-to-reach places, and the window ledges between the windows and screens were in really rough shape.
From my very first interaction with Sara, to meeting her wonderful all-women crew, to the payment process, everything was pleasant, efficient, professional, and incredibly easy.
I paid for a deep clean, and they truly delivered. They didn’t just clean around things or do the obvious areas. They scoured the house from top to bottom. They climbed ladders to remove cobwebs from cathedral ceilings, scrubbed floors, tackled years of buildup in the kitchen and bathrooms, and paid attention to details I honestly wasn’t sure anyone would be able to restore.
When they were finished, everything, and I mean everything, was spotless. The entire house smelled fresh and somehow felt brand new again.
I actually cried when I saw the results. Seeing my mother-in-law’s home cared for that thoroughly meant more to me than I can really put into words. I felt like Sara and her team listened to what was needed, went above and beyond, and treated the home with tremendous care and respect. I also felt completely comfortable with them in the house and found them to be extremely trustworthy.
I truly consider it a blessing that I found Bride and Groom with a Broom. I cannot recommend them highly enough, and I will absolutely be using them again.
Jane, thank you so much for taking the time to share this. Reading your words truly touched me and my whole crew.
I know how much it means to care for a parent's home, and I'm honored you trusted us with your mother-in-law's house. My crew put a lot of heart into this one, from the soap scum and grout in the bathrooms to the oven, refrigerator, window ledges, and those high cathedral ceilings. Knowing the results brought you to tears, and that the house feels fresh and new again, is exactly why we do this work.
The crew and I were so happy to hear you felt comfortable with us in the home. Trust matters most to us, and we don't take it lightly.
We look forward to taking care of the house again whenever you need us. Please give our best to your mother-in-law!
Warmly,
Larry & the crew at Bride and Groom with a Broom
Leesa RadjaLocal Guide · 23 reviewsiTotal number of Google reviews Leesa has written across all businesses on Google Maps, not just this one.
I’ve used Bride & Groom with a Broom for several years. The ladies are thorough and work diligently. Always a great job!
Response from the owner · a month ago
Leesa, thank you so much! Having you with us for several years means the world to me and my crew. I'll make sure the ladies see your kind words about how thorough and hardworking they are. We truly appreciate your loyalty and look forward to many more cleanings together!
Warmly,
Larry & the crew at Bride and Groom with a Broom
Drane House1 reviewiTotal number of Google reviews Drane has written across all businesses on Google Maps, not just this one.
These ladies came in did a beautiful job Efficiently and precise. I would recommend this to anyone who is looking for this service. You would not be disappointed it’s something you need to try on your own to see the results. My wife their service.
Response from the owner · 2 months ago
Thank you so much, Michael! We truly appreciate your kind words and recommendation. We’re very happy to hear that our team provided an efficient and detailed cleaning. Thank you for trusting Bride and Groom with a Broom—we look forward to serving you again!
