Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts
Google reviewers rate Bridger Veterinary Specialists & Emergency 4.8 out of 5 based on 793 reviews, with the owner responding to 94 percent of feedback. Customers frequently praise the facility’s modern equipment, compassionate staff, and clear communication regarding complex diagnoses and treatment options. Many note that the team is efficient with emergency intake and transparent about costs before proceeding with care. However, some low-star reviews criticize perceived delays in emergency triage, inconsistent phone updates, and discrepancies between quoted and final bills.
Data from Google, last updated November 3, 2026.
793 Google reviews we collected
Phrases our text analysis found in 729 written reviews
How often each topic comes up in the written reviews
We read 729 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff were so kind and got us in very quickly on a Sunday.”
“Ava I believe her name was at the front desk was so arrogant and non-empathetic.”
“…ently there for his heart condition, and they were so kind to me and walked me through the process of bringing him in, taking him, and arranging for…”
“I am disgusted with the lack of communication between the Receptionist and staff.”
“Shinn went above and beyond to keep our dog as a patient the very next day to ensure good continuity of care with additional testing.”
“Yes it was late.”
“Lovely facility, caring staff, and wonderful service.”
“For a state-of-the-art facility your customer care is awful.”
“We had to drive from Great Falls and didn’t really plan on having to stay overnight, but Chapo received excellent care so it made it worth it.”
“I feel the price for the procedure was way overpriced.”
“Staff were upfront about cost before proceeding with any testing.”
“My hope for you is that you realize that these employees may appear to be great to you but when not monitored are doing very shady activities.”
“I would definitely recommend him to others if the need ever came up.”
“Would not recommend.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.8 ★★★★★ 793 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The staff were so kind and got us in very quickly on a Sunday. Staff were upfront about cost before proceeding with any testing. They were very calming in a stressful situation.
The staff at Bridger was great. Jess in particular went above and beyond to ensure that Bella had the best care and coordinated a radiology screening for us sooner than expected. The doctor was direct about a difficult diagnosis and very honest about Bella’s options.
Wonderful place and so glad we have this emergency option. Lovely facility, caring staff, and wonderful service.
My little Monty crossed the rainbow bridge over the weekend. It happened at home and I had no idea what to do or where to go. I called Bridger since Monty was recently there for his heart condition, and they were so kind to me and walked me through the process of bringing him in, taking him, and arranging for At Home on the Range to pick him up and prepare his cremation. The whole thing was easy and stress free during one of the worst weeks of my life. Thank you for your compassion and kindness. ❤️🐩
Polite, professional care in a timely manner. Explain my pet's condition and treatment options so I could understand her condition.
The whole team there was EXCELLENT and loving and caring and really took the time to listen to my concerns. They treated Zoe like she was part of their family. I felt very safe and taken care of when we were there. They helped with the cost in EVERY way they possibly could. Zoe is very special to me and it meant the world to me that they worked with me on the cost part. Helped me with the financial part and the care of Zoe
This was my first time here. We Loved Dr Dan. He was knowledgable and great with my GSD. I appreciated the honesty and laying out options I felt comfortable with. Cost was surprisingly reasonable
Thank you so much for sharing your experience! We're happy to hear that your first visit to BVS was such a positive one. Dr. Dan Thomsen and our team strive to provide knowledgeable, compassionate care while ensuring pet owners understand their options and feel comfortable making decisions about their pet's health. We're especially glad you appreciated the honest communication and transparency around costs. Thank you for trusting us with your German Shepherd's care!
Very professional and caring staff. Listened to my concerns and provided great care for my cat.
Thank you Donna!
professional, helpful and kind
Thank you Gene!
My step mom and I brought her dog, Chapo to Bridger and we had an amazing experience. The staff is very friendly and explained everything thoroughly. We had to drive from Great Falls and didn’t really plan on having to stay overnight, but Chapo received excellent care so it made it worth it. Thank you to Jess, Morgan and Ava. You guys were awesome. The whole staff was great. Those are the only names I got! Thanks again.
Thank you so much for your kind words and for making the trip from Great Falls to trust us with Chapo’s care! We know that traveling for veterinary care, especially when an unexpected overnight stay is involved, can be stressful. We’re so glad our team helped make the experience a positive one and that you felt Chapo was in good hands. We’ll be sure to share your thoughtful comments with Jess, Morgan, Ava, and the rest of our team. They will appreciate the recognition! Thank you again for trusting BVS with Chapo’s care. We wish him and your family all the best!
Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts