Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Bright Side logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Bright Side

Mount Dora, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 161 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bright Side is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bright Side is better than 98% of carpet cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bright Side is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bright Side is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bright Side is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bright Side is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Bright Side for 6 kinds of job.

Bright Side for glass & mirror cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Glass & mirror cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Glass & mirror cleaning”

David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The work completed by the two individuals who completed our project was second to none. They were careful, efficient and professional. The completed project exceeded our expectations. Great job!!!!!

Great priceInterior & exterior window cleaningGlass & mirror cleaningWindow washing
Frank11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Spectacular job! Everything shines! These folks are the real deal!

Paid $500+Reasonable priceInterior & exterior window cleaningGlass & mirror cleaningWindow washing
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brightside Services was fantastic! Shannon, Jose, and Anisa did an excellent job on our move-out clean, and they worked together to make the home shine. They paid attention to all the little details and left everything spotless. I really appreciated how reliable and efficient they were—I’d definitely be book them again and highly recommend their team!

Paid $500+Reasonable priceInterior & exterior window cleaningGlass & mirror cleaning
Cheri10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using their service for almost a year now. Their staff is very reliable & professional and I’m always amazed by the quality of service I receive. I highly recommend them!

Glass & mirror cleaningInterior & exterior window cleaningWindow washing+ Responsiveness+ Punctuality+ Quality
TLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you so much for working with my individual schedule and needs! Most places have a one size fits all pkg that just doesn't work for me. I'm therefore not surprised the follow up customer service is also excellent. And of course, there's my AMAZING cleaner! She's extremely good at cleaning and utterly delightful…

General housekeepingGlass & mirror cleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Dianne6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They were amazing! Called to let me know one of ladies was arriving early and one was running a half hour late. They definitely exceeded my expectations. They made me feel very comfortable. They worked nonstop getting my house back in order and clean. I am already booking my appointment for November. It feels great…

Deep cleanGeneral housekeepingGlass & mirror cleaning+ Responsiveness+ Punctuality+ Quality
JessicaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This cleaning service is amazing. They take the time to do it right…like it’s their own place. Chloe does my house and I cannot say enough good things about her. She is very nice and highly professional. I also use them to do my windows and I always get the same excellent job.

Glass & mirror cleaningStandard cleaning+ Quality+ Professionalism
Beth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceGlass & mirror cleaning

Price

$209-25% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 64%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Interior & exterior window cleaning13$183–$506
Window washing8—
Glass & mirror cleaning8—
General housekeeping8$139–$247
Standard cleaning7$146–$247
Deep clean4$263–$471

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