Brighthouse

Big fan of this company and the people! Josh and Thomas really made sure I knew what i was signing up for and ensured I got the best deal possible. Respectful and informative!

Bright house owner has been more then helpfull in a situation that occured.. they have helped me get to the source of the issue and insured me they would do what the could to help me out in getting a resolution to our problem

I'd like to take a moment to thank two people from Brighthouse solar. First, Miles Howell who when he came aboard listened to me as to my wishes with how I wanted my solar to be installed. He worked fervently to grant my wishes, which he did, and installed an amazing product on my roof. Thank you, Miles. Second, I wish to also give a five-star kudos to Francisco, Brighthouse tech electrician, who has come over happily to inspect my system when some minor snafus arose. He used his expertise and fixed all the minor issues that arose. I cannot thank these two enough! Another kudos to Thomas, the owner, for having the vision of having these two gentlemen on his payroll. Thank you again, Brighthouse, for everything. Respectfully, Theodore 'Satisied Customer' Sofianides

Great fast instal service. From having a sit down to the following week having my solar installed 👍

I wouldn’t normally complain about a company I haven’t worked with but the door-to-door salesman Tom was so rude that I’m going to. First of all, he and his son Landon walked through my driveway to get to another house instead of using the sidewalk. When they came to my house, he gave their names but not the company name. I told him we’re getting solar soon and he asked if I had 5 minutes to hear their bid. I said “Not right now, the baby is having a hard night so it’s not a good time right now but if you leave your card we’ll follow up later.” Tom: Okay I’ll text you my card, what’s a good phone number? Me: You don’t have a physical card? Tom: No, everyone just throws away cards. Me: Well I specifically asked for one so I wasn’t going to throw it away. Tom: You don’t want to give me your phone number? Me: No, can you give me your business name so I can Google it? Tom: Brighthouse. So you’re opposed to hearing a bid from us? Me: Yes. Tom: Why don’t you want to give me your phone number and hear a bid from us? Me: Because I already told you the baby is having a hard time, it’s not a good time right now, and you can’t give me a card when I ask for one. Tom: Everyone asks for a card and they just throw them away. Me: Okay, bye. If your sales pitch is showing up at my house, vaguely stating your business, and aggressively pushing back when someone doesn’t follow your script. . . No thanks.

I had a number of questions about my Tesla app and went to Brighthouse to get help in understanding how it works. Mark was there to help me. He was very patient, knowledgeable and helpful which is always appreciated.

Hello, my name is Jerry Witt. I am a military veteran. I was assisted by a young man named Mareseo a very young man was from Brazil. He was very professional in assisting me on getting a new roof. We highly recommend bright house, solar anywhere signed up for the program and the material was on the roof within three days!!!!

I couldn't be happier with the recent upgrade to my solar system through Brighthouse Solar in Fresno, California. From the very beginning, there was a hiccup that arose regarding a contract issue. However, Thomas was fantastic. He communicated the details with me and was open to the issues at hand. He was able to ultimately make the system I wanted happen for me. He made the process of expanding my setup transparent and easy to understand without any pressure. Once the project was underway, Karlie in customer service was a total rockstar, keeping me updated every step of the way and ensuring the integration of the new panels and battery stayed on track. She was prompt to reply to any inquires I submitted. The installation crew was equally impressive. While I didn't catch everyone's individual names, the entire team was incredibly polite, respectful of my property, and highly professional throughout the process. The new setup looks clean and works perfectly with my existing system. If you're looking for a company that truly cares about its customers and delivers a top-tier product, I highly recommend the team at Brighthouse Solar!

I would not recommend this solar company to anyone. Our experience was frustrating from start to finish. We paid cash upfront for our solar system and were told the installation would take about 1–1.5 months at most. Instead, it took over six months to get the system up and running. Because of this delay, we had to continue paying our regular electricity bill for five additional months, which was about $500 per month. That’s roughly $2,500 in extra costs that we would not have had if the project had been completed on time. The delays were largely caused by mistakes on their end. Their engineer measured the roof incorrectly and ordered the wrong size panels, which caused significant delays while waiting for replacements. During installation, their crew also broke our sprinklers and left trash in our backyard. Even worse, when they removed panels while waiting for replacements, they left exposed wires in our backyard for two weeks. We have a toddler who plays outside, so this was a serious safety hazard. It took them two weeks just to come back and cover the wires. At one point, the manager told me they would compensate us for the extra electricity bills caused by their delays, since the timeline was entirely their fault. However, once the project was finally finished, they refused to honor that promise and took no accountability. Communication was also extremely poor. It took me three weeks just to get in contact with the manager, and when I finally did, the response was unprofessional and dismissive. Overall, this company showed poor management, lack of accountability, and very little respect for their customers or safety. If you are considering installing solar, be very careful with this company. I would strongly recommend looking elsewhere.

We had solar installed by Brighthouse and the experience was very good staff was very professional courteous and knowledgeable. We had one snafu with an external battery that was difficult to resolve but with Miles Howell he was able to fix the problem without any further financial obligation on our part. Thanks to Miles and the whole Brighthouse staff it was a pleasure working with you.