Google reviewers rate BrightStar Care 4.8 out of 5 stars based on 198 reviews, with the owner responding to 88% of feedback. Clients frequently praise punctual staff, compassionate communication, and consistent caregiving for services including home health, physical therapy, and companionship. However, some low-star reviews criticize limited insurance options, specifically Cigna and veteran status, along with occasional complaints about rude phone interactions and scheduling inconsistencies.
Google rating: 4.8 out of 5 from 198 reviews (91% five-star).
Reviews on this page: 198 Google reviews (172 with written comments, 4 with photos).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 24, 2026.
Service: Home Health Care Provider serving Mesa, Arizona.
Data from Google, last updated October 26, 2026.
Photos
Customer reviews
4.8
★★★★★
198 reviews on Google
5★181
4★7
3★2
2★3
1★5
Reviews from Google, shown as published (original wording, unedited).
RT
Red ThomasLocal Guide · 16 reviews
★★★★★
We've had numerous helpers from Brightstar over the years and they've all been wonderful. Our latest helper is Anahi; what a delightful young woman with an excellent demeanor and desire to help. Thanks for sending her our way.
Response from the owner · 9 months ago
Hello Red, Thanks for the kind words! We love that you had such a great experience! Thanks for sharing that our caregivers have given your son has been attentive and exemplary. We'll be sure to share your experience with the rest of our team members as inspiration! See you soon!
Absolutely amazing staff and care.This group came highly recommended to me and I highly recommend them to anyone needing home care support. From the initial care assessment performed by RN Heather to care givers Robin, Cathy, Leslie P, and Denise as well as the office staff Bri Brock we have been exceptionally pleased with all of them. If you are looking for excellent home care support this is the company I recommend.
We were recommend by two separate family friends to use BrightStar. It has been amazing. I know I am leaving my husband in good hands. CARMELOW or I have nicknamed MELOW:) has been fantastic. My husband was uncomfortable with the entire situation and Melow put him at ease. Highly recommend to anyone who needs services.
Response from the owner · 2 days ago
Thank you so much for taking the time to share your experience! We are so glad to hear that two separate recommendations brought you to BrightStar Care. Moving into a care situation can be a major transition, so hearing how comfortable "Melow" has made your husband means the world to us. Melow is truly exceptional at bringing warmth, trust, and ease into the home, and we’ll be sure to pass along your sweet nickname and kind words to him! Thank you for trusting us with your husband’s care. We are always here for you and your family! - BrightStar Care Leadership.
I am very happy with Brightstar. My regular care giver is Cameron McCormick and she is a jewel. She takes initiative, is extremely trustworthy and a terrific cook. She has made my life considerly easier. And their substitute care givers have been wonderful too.
Response from the owner · 2 days ago
Thank you so much for the glowing review! We completely agree, Cameron is an absolute jewel on our team. It’s wonderful to hear that her initiative, trustworthiness, and cooking have made your daily life considerably easier. We are also thrilled to know that our substitute caregivers have stepped in seamlessly to provide that same high level of care. Thank you for choosing BrightStar Care and for trusting us to support you! - BrightStar Care Leadership.
When I first started using Brightstar, I won’t lie, the place was completely incompetent. I have a set schedule and they had just flat out forgot to send over my nurses and CNA’s. No call no show, I would call the office and not be able to reach anybody because I was told “we were in meetings”. It was a mess. That was before Brandy took over the Mesa office & they got rid of the previous manager. Now Brightstar has been wonderful. A few names I would like to mention are Brandy from the office, Robin the Nurse, Robin the CNA, Taylor the CNA, Peyton the CNA, & Sky the CNA. All of these employees have been nothing but professional, knowledgeable, and kind. They work hard & you really get the notion that they care about their work & their patients. I would recommend Brightstar to anyone looking for a nursing agency . The owner Steve is also very accommodating and invested on making sure he provides great healthcare to all of his clients.
Response from the owner · a week ago
Seth,
Thank you for the honest assessment. We have really worked hard to get the right people in the right seats for our organization. We have also focused on making our operations more robust. Brandy is doing a great job!!!!! Both Robin's, Taylor, Peyton and Sky are amazing. Thank you for trusting us with your care!
Steve Wieskamp, Owner
Brightstar Care has been nothing short of amazing. When I needed to find trusted home care for my mother, I turned to Brightstar to help. From the extensive, in home assessment by a licensed nurse, to regular follow-up from BrightStar staff, I trust that Brightstar has my mom's health, safety and happiness in mind. Above all else, her care provider, Tiffany, has built a strong relationship of trust and care. She is an amazing, caring woman who has helped my mom as her care needs have increased. She's become a good friend and companion, and someone I can trust to communicate effectively and advocate on my mother's behalf. Thank you Tiffany!!!
Response from the owner · a week ago
Nick, We're delighted to hear about your experience! We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! It was a pleasure to serve you. I am really glad to Tiffany is doing a great job!
Thank you for trusting us with your mother's care.
Steve Wieskamp, Owner
My experience with bright star care has been and is still amazing, Tim , my physical therapist ,has been super supportive and helpful in my treatment and recovery process. I am super thankful and grateful! 🙏😁
Response from the owner · a week ago
Pierce: Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We work hard to provide customers with a great experience and look forward to continuing to do the same for you! Thanks again and we look forward to seeing you again soon. Tim is an amazing therapist!
We are fortunate to have him on our team!
Steve Wieskamp, CEO
We have been clients of BrightStar Care for about four years. We’ve been blessed with wonderful caretakers. Just to mention a few, there is Tina, Brittany and Cameron. They care for Walter as if he were family and makes the care so much more personal and easy.
They each deserve a five star rating!
Response from the owner · 2 weeks ago
Sharon,
Thank you for your kind words. It is a pleasure for the Brightstar Care family to serve you. Tina, Brittany and Cameron are amazing!
We are very fortunate to have them on our team!
Excellent company. James J. is the best, kindest physical therapist who has worked with us 😊. He has helped us to walk and become stronger when physical therapists from other companies would not even try 😁. If you have the pleasure to work with him in your home, you will be pleased.
Response from the owner · a month ago
Thank you so much for this wonderful review! We're so glad James has brought that kindness, patience, and determination to your physical therapy — helping you walk and grow stronger is exactly the kind of dedication we're proud of. And it's great to hear Alma's professionalism has made such a positive impression too. We'll be sure to pass along your thanks to both of them. Thank you for trusting BrightStar Care, and for taking the time to share this — it means so much to our team! - BrightStar Care Team
These people are angels and miracle workers all in one! They were able to get immediate nursing care for a child in need on a holiday weekend. They did great work and went to great lengths to ensure things were taken care of. An outstanding care agency!
Response from the owner · a month ago
Victoria,
Thank you for taking the time to share this. We really value the feedback.
Very proud of our team and thankful your child is doing well.
Steve Wieskamp, CEO