Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Google reviewers rate the store 4.8 out of 5 based on 458 reviews, noting the owner responds to 89% of comments. Positive feedback highlights friendly staff, reasonable pricing, and competent services including instrument repairs, setups, and lessons. However, low-star reviews indicate recurring issues with poor customer service, rude communication, and disputes over the condition of used instruments or trade-in values.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
458 Google reviews we collected
Phrases our text analysis found in 386 written reviews
How often each topic comes up in the written reviews
We read 386 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Helpful, friendly, patient and they don't have a big markup on their instruments, used or new.”
“They instantly got rude and snarky when asking about trades.”
“Had a great experience getting my guitar strings replaced.”
“Terrible.”
“Friendly, professional, fair prices and great customer service.”
“Highly recommend them for first time buyers looking to start their musical journey as they have a good selection of entry level guitars and I feel the…”
“Please stay away for your own good.”
“The service was excellent, I got my guitar back the next day, and I couldn't be happier with it.”
“…as they have a good selection of entry level guitars and I feel they genuinely care about you.…”
“…say that when we saw the condition of our instruments, I would NEVER trust them in the hands of this place again.…”
“They let me explain my service request completely, and then offered reasonable options.”
praise complaint · found by our text analysis, Google review wording unchanged.
My first visit and Trinity was SO HELPFUL! and knowledgeable this store was so friendly and welcoming. SUPPORT LOCAL!!
Helpful, friendly, patient and they don't have a big markup on their instruments, used or new. I've been to them several times now. The first acoustic was for me, the second one was for a friend and the third time I sold them some gear to help pay bills. They do offer to buy used gear (if they can project an…
They had hey guitar posted on offer up for $199 and wanted to get it for my sons birthday I explained when I called them about it. They even offered me to pay over the phone. So I can ensure that I got it. I didn't want to give my credit card over the phone and I had told them I would be there right before they…
Everyone at Brindley's is incredibly helpful and friendly. I take guitar lessons with Guitar Tommy, who is an excellent teacher! He's made learning guitar fun and engaging. I look forward to our weekly sessions and am excited to become a skilled player someday!
Let’s start by saying this, if I could give more stars I WOULD! Brindley’s is exceptional. At this point they’ve serviced multiple guitars for me from full setups to small electronic issues and every single time the work has spoken for itself. All the staff there are not only incredibly kind, they’re knowledgeable…
This place reminds me of the family run music store near my elementary school in the Bronx from the mid 1970s. Friendly, professional, fair prices and great customer service. This is a business style gone from most companies today. I 100% recommend Brindley's for all your musical needs. You won't be disappointed.
4.8 ★★★★★ 458 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
My first visit and Trinity was SO HELPFUL! and knowledgeable this store was so friendly and welcoming. SUPPORT LOCAL!!
Thank you for supporting our local business and we hope we can help you out again ☺️
Alot of instruments and staff is very nice
We appreciate the kind review! See you next time 😁
Helpful, friendly, patient and they don't have a big markup on their instruments, used or new. I've been to them several times now. The first acoustic was for me, the second one was for a friend and the third time I sold them some gear to help pay bills. They do offer to buy used gear (if they can project an eventual buyer for it) for cash or towards in store purchases, I took them up on this my first two visits with pedals I wasn't using to help with the cost. They gave me a decent appraisal on said items and didn't offer me pawn shop or guitar center money for them which is very commendable this day and age. Highly recommend them for first time buyers looking to start their musical journey as they have a good selection of entry level guitars and I feel they genuinely care about you. Thank you Brindley's, it's a pleasure doing business with you! ,dan'
It's a pleasure doing business with you Dan, thanks for the nice review!
Had a great experience getting my guitar strings replaced.
We appreciate the review and we will see you next time!
Alex and Trinity are awesome! Thank you!!
Thank you for choosing to rent with us and we're happy they could help!
我拿小孩的Clarinet來維修，他們人員非常親切，樂器維護的狀態很好，雖然我開了一個小時多的車來這邊，但是我下次應該還是會選擇這間店帶樂器過來維修。
Thank you for stopping by! We are happy the clarinet is playing well, see you next time 🎶
They had hey guitar posted on offer up for $199 and wanted to get it for my sons birthday I explained when I called them about it. They even offered me to pay over the phone. So I can ensure that I got it. I didn't want to give my credit card over the phone and I had told them I would be there right before they closed and then called them again to ensure I was on my way. And when I got there, the old bait and switch, they don't have the guitar, and they tried to up sell me a different guitar $299...
Hello Ernest, thank you for taking the time to leave your review. We sincerely apologize again for the experience you had with us. We made a mistake by not removing the listing from OfferUp, and we should have double-checked that the item was still in stock when you called. We take responsibility for that, and we understand how frustrating it must have been to make the trip when the guitar wasn't available. Our goal is always to help every customer find the right option, and in this case, we fell short. We also didn’t want you to leave without any alternatives, which is why we suggested other brands starting around $199, as well as the Fender at $299. We appreciate your feedback and will use it to do a better job of keeping our listings up to date and making sure we verify availability before sending customers our way.
Everyone at Brindley's is incredibly helpful and friendly. I take guitar lessons with Guitar Tommy, who is an excellent teacher! He's made learning guitar fun and engaging. I look forward to our weekly sessions and am excited to become a skilled player someday!
Thank you for the nice review! We are happy you are taking lessons with Tommy, get ready to rock 🎸
Let’s start by saying this, if I could give more stars I WOULD! Brindley’s is exceptional. At this point they’ve serviced multiple guitars for me from full setups to small electronic issues and every single time the work has spoken for itself. All the staff there are not only incredibly kind, they’re knowledgeable and eager to answer any and all questions you may have. Now I’ve only had guitars setup here, but I can only imagine you would have the same exact experience with any other instrument! Go here for any of your instrument needs, skip the craziness of major chains because I can promise at Brindley’s you won’t be disappointed.
Thanks Connor for the honest, kind review! We have enjoyed helping your guitars get back up to speed, and we hope we can help you out again in the future :)
Cool store, knowledgeable staff and had what I needed.
Thank you for stopping by and leaving a nice review!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
