Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
Bristol Tile & Grout Restoration, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

Bristol Tile & Grout Restoration, Inc.

Cortland, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 5.0★ from 61 Google reviews

📞 Call (630) 882-8055Request a call backWebsite ↗

Report card

Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bristol Tile & Grout Restoration, Inc. is better than 99% of grout cleaning.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bristol Tile & Grout Restoration, Inc. is better than 98% of grout cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bristol Tile & Grout Restoration, Inc. is better than 99% of grout cleaning.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bristol Tile & Grout Restoration, Inc. is better than 100% of grout cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bristol Tile & Grout Restoration, Inc. is better than 100% of grout cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bristol Tile & Grout Restoration, Inc. is better than —% of grout cleaning.–
—

Reviews for your job

Customers hired Bristol Tile & Grout Restoration, Inc. for 8 kinds of job.

Bristol Tile & Grout Restoration, Inc. for repair flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3

All 4 Google reviews tagged “Repair flooring”

Kurt6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kedrick did an outstanding job! Cleaned, repaired multiple grout areas that were chipped and replaced tile in bathroom. We went with the color stain and seal and couldn't be happier. He showed us before and after pictures and it was a huge difference. We appreciated his timeliness and his professionalism. I…

CleaningRepair flooring+ Responsiveness+ Punctuality+ Quality
Mary11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing job! We moved into our house 1 1/2 years ago. We tried to clean the tile and grout from the 18 year old flooring, but the dirt was just too hard to remove from the texture in the tile. We called BTG and love the results! We had the tile cleaned and had some minor grout repairs. Afterwards, we chose…

Deep cleanRepair flooring+ Quality+ Professionalism
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did an awesome job restoring our grout and sealing it as well. Not only does it look like I have a new downstairs, but I spilled something on it and it wiped right up and did not stain the grout. Excellent job and I highly recommend!!

CleaningRepair flooring+ Responsiveness+ Punctuality+ Quality
BillLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Have used Bristol several times now for tile repair as well as tile and patio cleaning. Always extremely satisfied with entire process and results. Not only are the physical results great, but also customer service and value can't be beat. Happy to recommend.

CleaningDeep cleanRepair flooring+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Grout sealing8—
Deep clean8—
Tile cleaning7—
Grout cleaning7—
Cleaning7—
Tile restoration4—
Repair flooring4—
Tile regrouting3—

Compare with

Superior Cleaning Systems Inc logoSuperior Cleaning Systems IncExperts Score 99Cortland · 4.99★Carpet Wiser Carpet Cleaning logoCarpet Wiser Carpet CleaningExperts Score 98Cortland · 4.99★Fiberking home and business services. logoFiberking home and business services.Experts Score 97Cortland · 4.96★