Google reviewers rate Brodeur & Sons 4.9 out of 5 stars based on 132 reviews, with the owner responding to all feedback. Customers frequently praise the company for prompt phone responses, punctual arrivals, and knowledgeable technicians who handle HVAC installations, repairs, and oil deliveries professionally. Pricing is generally described as reasonable, and staff are noted for being friendly and communicative. One recurring criticism involves a maintenance service failing to detect a malfunctioning unit, leading to additional charges and dissatisfaction regarding the company's ownership status.
Google rating: 4.9 out of 5 from 132 reviews (96% five-star).
Reviews on this page: 132 Google reviews (104 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Drain Cleaning Service serving New Bedford, Massachusetts.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
132 reviews on Google
5★127
4★4
3★0
2★0
1★1
Reviews from Google, shown as published (original wording, unedited).
MK
Martin Kaplan2 reviews
★★★★★
I called and someone answered the phone promptly which is rare in today’s world, many places you call you have to leave a message and nobody gets back to you, I was pleasantly surprised, she was very polite and helpful and told me they had a cancellation and could be here shortly. Kyle came and did a great job, answered any questions I had and did a thorough job, I was extremely impressed and highly recommend Brodeur and Son’s to everyone. Thanks so much for the great service both the office and Kyle.
Price assessment: Reasonable price
Price: $200–400
Services: Heating system maintenance
Response from the owner · a day ago
Martin, thank you for the wonderful review. We’re so glad our office answered promptly and that Kyle provided thorough, polite, and helpful service, we truly appreciate your recommendation.
Had a cleaning and service of my natural gas heating system.A very nice young man came at the appointed time and did a thorough job. I’ve used company another time and had a similar experience. Very reasonable price. Would recommend!
Price assessment: Reasonable price
Price: $1–200
Services: Heating system maintenance
Response from the owner · a week ago
We appreciate your repeat trust, Emily, and your recommendation. It’s wonderful to know our technician arrived on time, performed a thorough job, and provided good value.
Have used Brodeur for many years for our HVAC installation and repairs, also have used them for oil delivery. Always accommodating and reliable. Technicians knowledgeable and work completed in a timely manner. From our needs and experiences with this company would recommend
Price assessment: Reasonable price
Services: HVAC system maintenance
Response from the owner · 10 months ago
Thank you for your continued trust in our services and for the recommendation! We're glad to hear you've had positive experiences with our team.
Excellent service I wouldn’t hesitate to call them to service you off. Heating System should be at 10 star.
Response from the owner · 2 weeks ago
Thank you, Emelia, for the fantastic 5-star review. We’re thrilled the heating system felt like a 10-star experience and appreciate your recommendation.
Great experience from beginning to end. From the initial phone call to inquire about their HVAC maintenance service to the promptly scheduled day of service, everyone was helpful, clear, professional, and fair. Highly recommend this company!
Price assessment: Reasonable price
Price: $1–200
Services: HVAC system maintenance
Response from the owner · 2 weeks ago
Thank you, Susan, for the wonderful feedback. We’re glad the scheduling and service met your expectations and appreciate your recommendation.
Kyle was prompt, friendly and gave us great service. Kim, the best female employee, is always cheery and helpful on the phone. Highly recommend Brodeur
Price assessment: Great price
Price: $1–200
Services: Heating system maintenance, Service not listed
Response from the owner · 9 months ago
Thank you, Timothy. We’re glad our automatic oil delivery and team members like Dennis and Kim make service easy for you, and we appreciate the recommendation.
I have been a customer of Brodeur&Sons for several years now and am pleased with their prompt deliveries and repair service. Friendly and responsive.
Price assessment: Great price
Price: $200–300
Services: Heating system maintenance
Response from the owner · 10 months ago
Thank you for being a loyal customer and for your kind words! We're glad to hear you're satisfied with our service and look forward to continuing to assist you.
