Analyzing 5,468,0865.5M ReviewsFor 14,73714.7K Experts
Google reviewers rate Brookdale River Road 4.6 out of 5 stars based on twenty reviews, noting that the owner responded to ten percent of them. Families frequently praise the dedicated staff, clean apartments, and home-like atmosphere that encourages social interaction and resident engagement. Many highlight the quality of activities and the facility's ability to support residents during difficult health transitions, including hospice care. However, a recurring criticism in lower-rated feedback indicates that the food lacks flavor and requires improvement.
Data from Google, last updated October 26, 2026.
Reviews from Google, shown as published (original wording, unedited).
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We chose River Road because Deanna is the MOST welcoming, knowledgeable intake specialist and with Samatha at the front desk makes everyone feel like…”
“Kathy and her team our very responsive and helpful and has been great for my Dad.”
“I would recommend this community to everyone if your loved one needs a safe and amazing place to move to.”
praise complaint · found by our text analysis, Google review wording unchanged.
Only place my husband would come out of his room and visit with others. Joined for meals and made friends.
We’re so glad your husband felt comfortable connecting with others and enjoying meals and friendships here! Thank you for sharing this with us, Gail.
Brookdale River Road is a wonderful facility. The entire staff is dedicated to making the residents feel at home. We chose River Road because Deanna is the MOST welcoming, knowledgeable intake specialist and with Samatha at the front desk makes everyone feel like this is truly their home. And the food!!! I have had (too) many family members in similar establishments and this place has the BEST. Restaurant quality. Anthony runs a super competent kitchen . At first we thought the furniture style was dated then we realized this is like the homes of many residents. Perfect. We like that it is a small facility-ensuring personalized attention. Kudos to Brookdale for The River Road facility and staff awomancalled Sam
Great staff. Great rooms! Everyone is always happy to help my parents!
My Dad was only at Brookdale for a short time, but the staff made a huge impact on him and our family. Everyone, all levels of staff, had the kindest heart and supported our family through the difficult time of having a loved one receive hospice care. We were immediately treated like family. My Dad's apartment was clean, well taken care of, and the TV was always left on his favorite channel- regardless if he was awake to watch the whole show. I cannot rave about this place enough! Truly the best!
Brookdale Keizer is a very comfortable and homey place. The staff is great and very engaging with the residents. They have taken great care of my Dad's wife since he passed a year ago and took great care of him before he passed. They always have some sort of activities happening and great food. I am so happy that we found Brookdale
Wonderful caring people!! 5 stars for feeling like everyone is number one. Great family type community.
Staff is excellent. Lots of activities planned. Building is clean and attractive. Home like atmosphere and great management. My Parents love Brookdale!
Is good
Absolutely a 5-star rating from my entire family. My Mom suffered a major stroke and was rushed to the hospital with a life ending prognosis. We knew that the next step for my Mom was hospice care. The transition care Manager at the hospital gave me a list of approx. 30 hospice care facilities that we were to choose from with no recommendations. I called Brookdale to inquire about their hospice care and spoke with Deanna, Director of Marketing, and after only 3 minutes during the call, I told Deanna to reserve an apartment for my Mom. Everything Deanna had told me during my initial call with her happened. The hospice nurses were excellent and responsive. We’re grateful for the care Brookdale provided to my Mom during a difficult time for our family. My Mom passed away peacefully and not in pain because of the care she received. Thank you Deanna and Brookdale. Matt R.
Very happy with Brookdale in Keizer. Kathy and her team our very responsive and helpful and has been great for my Dad. Place is clean and food looks good. I recommend this place!
Analyzing 5,468,0865.5M ReviewsFor 14,73714.7K Experts