Analyzing 7,643,0887.6M ReviewsFor 21,58621.6K Experts
Google reviewers rate Brookdale Wornall Place 4.6 out of 5 based on 66 reviews, with the facility owner responding to 15 percent of comments. Positive feedback highlights the home-like atmosphere, convenient location, and amenities such as an indoor pool and diverse activities. Staff are frequently described as friendly, professional, and attentive to resident needs. However, low-star reviews criticize the facility for perceived declines in food quality, rising costs, and aggressive eviction processes that families view as lacking compassion.
Data from Google, last updated November 2, 2026.
66 Google reviews we collected
Phrases our text analysis found in 51 written reviews
How often each topic comes up in the written reviews
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Her compassion and dedication to the residents were evident from the start.”
“I would recommend this place to anyone looking for assisted living.”
“She is so caring and detail oriented, just what you need when making this important decision.”
“Very reliable, friendly, professional and efficient.”
“Overall, the staff is commendable, and Sergine leads with respect and integrity, earning the admiration of her colleagues.”
“My father lived at Brookdale Wornall in a lovely, reasonably priced apartment for two years until he recently passed away.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.6 ★★★★★ 66 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
A warm and welcoming community. Lovely atmosphere and friendly people. Great programs and other essentials that make living here fun.
Norma, it is great to hear that our activities and amenities make living in our community fun! Thank you for your review.
My grandparents were kicked out of their home today after seven years. My grandmother was described as unable to care for herself enough, so the care for them was not enough however, my mother took more care of them than they ever did and now they are being forced to move at the age of 92 into a new apartment with my 70 year-old parents Being the only people available to have pretty messed up if you ask me
Hi Haley, we take your concerns seriously and know that transitions with loved ones' care can be challenging. We communicate directly with residents and their responsible parties regarding care changes needed to ensure quality care is provided that fits the resident's needs. We are aware that our management team has previously spoken and provided care options to the responsible party on file, and we encourage them to follow up on any questions they may still have.
Two and a half years ago, my mother-in-law moved into Brookdale Wornall Place. Understandably, she wasn't too happy about the transition, but the staff made her feel very welcome. I want to highlight Sergine, a truly exceptional young lady with a heart of gold. Her compassion and dedication to the residents were evident from the start. From the moment my family and I met her, we knew we could rely on her. Sergine went above and beyond to advocate for my mother-in-law and every resident. Despite her busy schedule, she always made time for each individual, consistently maintaining a warm smile and never displaying rudeness. Many families counted on her and felt assured knowing their loved ones were safe in her care. Sergine's leadership skills are commendable, and both Brookdale and the residents are fortunate to have her as part of the team. While no facility is perfect, Sergine created an atmosphere that made Wornall feel just about ideal. Her reputation has spread throughout Kansas City, and I would confidently recommend Brookdale Wornall Place to anyone seeking care for their loved ones, always mentioning the positive impact Sergine had on our family. Even though my mother-in-law is no longer able to reside at the facility, Sergine still takes the time to visit her, which is a rare and appreciated gesture. Overall, the staff is commendable, and Sergine leads with respect and integrity, earning the admiration of her colleagues.
Hi Tonya, thank you so much for your kind words about our associate, Sergine! This means a lot to us. We were grateful to have had the opportunity to care for your mother-in-law.
Beautiful place, convenient location and a really home- like atmosphere. The staff knew residents by name, and sought to engage with them at every opportunity. I was very impressed.
We're glad to hear about your experience with our community, Cynthia!
Nothing special here, they are there to get as much money as they can before you die. For the last 6 years quality of food and services have declined year over year but the rent keeps going up much faster than inflation rates every year. They’ll do the bare minimum to keep you alive.
Hi David, the care of our residents is our top priority, and we're saddened to hear you feel this way. Please give our Resident and Family Connection team a call at 855-717-5638, so we can learn more about your concerns. Thank you.
THEY SUCK. No ethics. No boundaries. No constraints. Enough said.
ALTHOUGH CORONAVIRUS AT BROOKDALE WORNALL PLACE, AND THINGS. ARE NOT THE SAME AS THEY WERE WHEN I MOVED IN THREE YEARS AGO , THEY ARE MOSTLY “ CORONAVIRUS NORMAL “. THEY HAVE A DIRECTOR , ASSISTANT DIRECTOR, DEPARTMENT HEADS OF. DINING AND FOOD SERVICES, MAINTENANCE , HOUSEKEEPING, ACTIVITIES, PERSONALIZED, ASSISTED LIVING ,A CHEF “COLIN “, A CONCIERGE , AND HOLLY. AND CHARLES , THAT ARE QUITE RESIDENT CENTERED. AND RESIDENT ORIENTED . IN THIS TIME OF CORONAVIRUS , ALL THE STAFF” PITCH IN “ AND WORK AS A TEAM TO MAKE LIVING AT BROOKDALE THE BEST AND THE SAFEST AS POSSIBLE. ALL STAFF AND RESIDENTS WEAR THEIR MASKS WHEN OUTSIDE THEIR ROOMS . ALL STAFF HAVE BEEN WEARING MASKS , FACE SHIELDS AND GLOVES AS WELL AS OTHER PPE AS DIRECTED . THE FIRST VACCINE SHOTS WERE GIVEN FRIDAY . YEARS HAVE PASSED AND THE TURNOVER OF STAFF AND THE NUMEROUS TIMES THE ELEVATORS KEEP BREAKING DOWN FOR WEAKS AT A TIME . FOOD AND SERVERS HAVE GOTTEN WORSE AND THE BEAUTIFUL COURTYARD. LOOKS LIKE A WAR ZONE AS THEY ARE RAISING THE BOARD AND ROOM AGAIN ANOTHER 10% . BTW DO NOT LOOK AT THE FLOOR AS YOU TOUR THE PLACE .
The staff at Brookdale are some of the best people I’ve ever had to deal with. They’ve been nothing but kind and helpful any time I’ve had a question or concern and I appreciate them for that!
Always a Great experience with Brookdale! Staff have always been respectful, professional and knowledgeable. Each time I visit the Property it’s maintained and feels safe. Thank you Brookdale for everything you have provided for my love one!!!
The support and service the Brookdale provided our family was 5 Star. Our family will forever be indebted to their support
Analyzing 7,643,0887.6M ReviewsFor 21,58621.6K Experts